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Sophos Update Manager Never Registers

Hi There,

We have just upgraded out Enterprise Console from v3 to v4, and everything went smoothy.

But now when i launch enterprise console, it try's to register the Sophos Update Manager but it never completes and just keeps wanting me to wait.

Whats the best action to take? Many Thanks

:278


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  • Yes, is this a problem?

    Thanks for your help.

    :283
  • For me it is. Sophos havent provided me with a solution. First try and see if you can access the following from the server:

    dci.sophosupd.com
        d1.sophosupd.com
        d2.sophosupd.com
        d3.sophosupd.com

        dci.sophosupd.net
        d1.sophosupd.net
        d2.sophosupd.net
        d3.sophosupd.net

    If you cant you need to let your firewall access these urls. If you can and it still doesnt work, welcome to my problem. Sophos adds the http:// prefix for my proxy which will never work. Should be just IP and port. Check that and let me know.

    :285

  • Well figured it out, had to reinstall Sophos Update Manager seperately and add the below urls to the proxy, and it worked!

    Thanks alot!

    :311
  • No probs. Glad it worked for you. I am still stuck!

    :316
  • Hi NBV,

    I've marked Fahdp's reply as an accepted solution... you could think about giving Fahdp some kudos for braininess as well! :smileyvery-happy:

    Fahdp, do you have an open case for this error?

    :321

  • Fahdp wrote:

    No probs. Glad it worked for you. I am still stuck!


    Hi,

    you should try two things, one after the other:

    1.) enter valid IP-addresses for the mentioned names into the host-file of the Libraryserver, and allow the proxy to connect anonymously to these addresses. It seems that SUM tries to resolve the addresses itself instead of leaving this to the proxy.

    2.) If this doesn't help, allow outbound traffic to these IPs in your firewall on port 80, http. Turn the proxyconfiguration off in the SUM-configuration.

    With these measures, we were able to use SUM. I haven't tried part 1 separately, and did both in the same attempt so I am unable to decide whether proxied communication would have worked with local ip-resolution.

    Allowing outbound-only http-traffic to defined addresses for a defined purpose is not a breach of security. HTTP does not use inbound data connections like active FTP, and there is no additional safety from having a proxy perform the get-request.

    Best regards,

    Detlev

    :592