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Sophos Update Manager Never Registers

NBV

Hi There,

We have just upgraded out Enterprise Console from v3 to v4, and everything went smoothy.

But now when i launch enterprise console, it try's to register the Sophos Update Manager but it never completes and just keeps wanting me to wait.

Whats the best action to take? Many Thanks

:278


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    Fahdp wrote:

    No probs. Glad it worked for you. I am still stuck!

    Hi,

    you should try two things, one after the other:

    1.) enter valid IP-addresses for the mentioned names into the host-file of the Libraryserver, and allow the proxy to connect anonymously to these addresses. It seems that SUM tries to resolve the addresses itself instead of leaving this to the proxy.

    2.) If this doesn't help, allow outbound traffic to these IPs in your firewall on port 80, http. Turn the proxyconfiguration off in the SUM-configuration.

    With these measures, we were able to use SUM. I haven't tried part 1 separately, and did both in the same attempt so I am unable to decide whether proxied communication would have worked with local ip-resolution.

    Allowing outbound-only http-traffic to defined addresses for a defined purpose is not a breach of security. HTTP does not use inbound data connections like active FTP, and there is no additional safety from having a proxy perform the get-request.

    Best regards,

    Detlev

    :592
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  • 0
    Fahdp wrote:

    No probs. Glad it worked for you. I am still stuck!

    Hi,

    you should try two things, one after the other:

    1.) enter valid IP-addresses for the mentioned names into the host-file of the Libraryserver, and allow the proxy to connect anonymously to these addresses. It seems that SUM tries to resolve the addresses itself instead of leaving this to the proxy.

    2.) If this doesn't help, allow outbound traffic to these IPs in your firewall on port 80, http. Turn the proxyconfiguration off in the SUM-configuration.

    With these measures, we were able to use SUM. I haven't tried part 1 separately, and did both in the same attempt so I am unable to decide whether proxied communication would have worked with local ip-resolution.

    Allowing outbound-only http-traffic to defined addresses for a defined purpose is not a breach of security. HTTP does not use inbound data connections like active FTP, and there is no additional safety from having a proxy perform the get-request.

    Best regards,

    Detlev

    :592
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