Sophos Install Failed

Hello 5string,

guess your post How can I completely remove Sophos from a PC? is related.

If the Sophos components are in Add/Remove you should try msicuu2.exe (Microsoft has withdrawn it but you should be able to find a copy). Do not uninstall Sophos (if it's currently uninstalled then reinstall it and hopefully it gets far enough to appear in Add/Remove). Run the utility and delete the Sophos information. After that a new install should succeed.

HTH

Christian

Yes they are related.

I tried the msicuu2.  It did not work.  So here is what is going on in a better way (I hope)

When I run the Sophos installer (created by our AV team in Nullsoft):

It installs the update piece and remote management piece but it does not install the main folder.  The folder is there but there are no files in it.

The installer does not completely install the registry settings nor does it create the SophosAdministrator group in NS.  The Sophos Anti Virus process is missing.  The other processes, remote and update are running apparently OK.

The install reports it failed.  The Sophos icon shows greyed out with a red x.  Right-click and the menu is greyed out.  Double-click and it apears the update process starts but does nothing.  Hover over the icon and it says update failed and Sophos is disabled.

My AV team says time to reimage but I really do not want to on this particular box because of all the complex software running on it.  I am doing what I can to resolve the mystery of broken Sophos.  It happens from time to time with AV spoofs.

I tried your suggestion and also deleted the msiexec files and recreated them from the I386 folder (SP3).  I have reset the registry and folder permissions three ways.  I have tried cleaning Sophos completely off the PC three ways (one was manually).

Something appears to stop the installation process.

When I run the Sophos installer (created by our AV team in Nullsoft)

A standard install of Sophos (abridged description) is done by running setup.exe from the CID (or a copy). A check for third party AV is done then autoupdate is installed. Autoupdate does its job updating (or installing) first RMS and then SAVXP.

To make sure I got it right: you had a 7.6 installation on the machine which got fumessed up. I did not get better when you tried to reinstall (with the Nullsoft package) and now Anti-Virus is not in Add/Remove? Or was it still there until you used msicuu2 and now it no longer gets into Add/Remove?

Wielding the (msicuu2) axe always worked - when Sophos Anti-Virus was in the installed programs list. I had one occasion where install continually failed and msicuu2 couldn't be used because SAV never "made it far enough". Turned out that install of a higher version had failed and reinstall with a backlevel package was impossible because of the remains. Install with the correct version succeeded.    

If all this doesn't help blame the Nullsoft package :smileywink:. No - so far I never had to redo the complete machine.

Christian

So it seems that the install goes along OK until the SAVXP portion.  It creates the Sophos folder but does not copy the files into it.  The installer does not create the proper registry entries nor creates and starts the service.  Something appears to block or stop it.

I am going to try and get the original installers outside Nullsoft from our AV team.  Is there a way I can download them myself?

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A side note not related to my problem:  IE9 and your forum software does not work together well.  That's why there is a blank entry.  I had to switch to Firefox. Just an FYI.  And I am on my machine, not the one I am referencing with the problem.