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Sophos Install Failed

5string

I have an XP Pc with Sophos 7.6.20 installed.  It was infected by an AV spoof.  Now Sophos is broke.  When re-installed part of the program does not copy to the Program Files folder.  The Sophos Anti Virus Service is not there.  Some registry entries are not there.  The Sohos Repair Program we have does not fix it.  I have reset permissions, installed it with a new user, tried importing registry settings from another XP box, used utilities that scrub out all program files and registry entries and I need to fix this one not rebuild it.  I need a way to re-install Sophos so it works.  Any help?

:5743


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  • 0

    Yes they are related.

    I tried the msicuu2.  It did not work.  So here is what is going on in a better way (I hope)

    When I run the Sophos installer (created by our AV team in Nullsoft):

    It installs the update piece and remote management piece but it does not install the main folder.  The folder is there but there are no files in it.

    The installer does not completely install the registry settings nor does it create the SophosAdministrator group in NS.  The Sophos Anti Virus process is missing.  The other processes, remote and update are running apparently OK.

    The install reports it failed.  The Sophos icon shows greyed out with a red x.  Right-click and the menu is greyed out.  Double-click and it apears the update process starts but does nothing.  Hover over the icon and it says update failed and Sophos is disabled.

    My AV team says time to reimage but I really do not want to on this particular box because of all the complex software running on it.  I am doing what I can to resolve the mystery of broken Sophos.  It happens from time to time with AV spoofs.

    I tried your suggestion and also deleted the msiexec files and recreated them from the I386 folder (SP3).  I have reset the registry and folder permissions three ways.  I have tried cleaning Sophos completely off the PC three ways (one was manually).

    Something appears to stop the installation process.

    :5783
Reply
  • 0

    Yes they are related.

    I tried the msicuu2.  It did not work.  So here is what is going on in a better way (I hope)

    When I run the Sophos installer (created by our AV team in Nullsoft):

    It installs the update piece and remote management piece but it does not install the main folder.  The folder is there but there are no files in it.

    The installer does not completely install the registry settings nor does it create the SophosAdministrator group in NS.  The Sophos Anti Virus process is missing.  The other processes, remote and update are running apparently OK.

    The install reports it failed.  The Sophos icon shows greyed out with a red x.  Right-click and the menu is greyed out.  Double-click and it apears the update process starts but does nothing.  Hover over the icon and it says update failed and Sophos is disabled.

    My AV team says time to reimage but I really do not want to on this particular box because of all the complex software running on it.  I am doing what I can to resolve the mystery of broken Sophos.  It happens from time to time with AV spoofs.

    I tried your suggestion and also deleted the msiexec files and recreated them from the I386 folder (SP3).  I have reset the registry and folder permissions three ways.  I have tried cleaning Sophos completely off the PC three ways (one was manually).

    Something appears to stop the installation process.

    :5783
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