On-Premise Endpoint

Sophos Endpoint Software i successfully installed sophos on my PC but im not able to see the PC details in Sophos Console

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i successfully installed sophos on my PC but im not able to see the PC details in Sophos Console

Sophos new user over 3 years ago

i successfully installed sophos on my PC but i'm not able to see the PC details in Sophos Console.

I can only see the Computer name, someone have any idea?

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Sophos User930 over 3 years ago +1

Chances are RMS is not working. Is this the only PC with an issue? Have you opened up ports 8192 and 8194 TCP on the management server? Ideally open 8194 on the client. The best places to start is…

0 Shweta over 3 years ago

Hi Sophos new user

Could you please check if the endpoint is updated successfully with all the services running?

Shweta

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0 Sophos User930 over 3 years ago

Chances are RMS is not working. Is this the only PC with an issue?

Have you opened up ports 8192 and 8194 TCP on the management server?

Ideally open 8194 on the client.

The best places to start is the last Router log on the client: \programdata\sophos\remote management system\3\router\logs\, maybe you can attach it.
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0 Sophos new user over 3 years ago in reply to Sophos User930

HI, This issue happen on my new mac pro , how to find the log?Thanks
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0 QC over 3 years ago in reply to Sophos new user

Hello Sophos new user,

on my new mac pro
that is running Catalina? AFAIK Big Sur is not supported by the current SAV 9.10. Anyway, if the Mac did "appear" in the console then RMS is at least in principle working.

Christian
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