On-Premise Endpoint

Sophos Endpoint Software i successfully installed sophos on my PC but im not able to see the PC details in Sophos Console

On-Premise Endpoint requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 4 replies
Subscribers 5 subscribers
Views 2380 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

i successfully installed sophos on my PC but im not able to see the PC details in Sophos Console

Sophos new user over 3 years ago

i successfully installed sophos on my PC but i'm not able to see the PC details in Sophos Console.

I can only see the Computer name, someone have any idea?

This thread was automatically locked due to age.

Top Replies

Sophos User930 over 3 years ago +1

Chances are RMS is not working. Is this the only PC with an issue? Have you opened up ports 8192 and 8194 TCP on the management server? Ideally open 8194 on the client. The best places to start is…

Parents

0 Sophos User930 over 3 years ago

Chances are RMS is not working. Is this the only PC with an issue?

Have you opened up ports 8192 and 8194 TCP on the management server?

Ideally open 8194 on the client.

The best places to start is the last Router log on the client: \programdata\sophos\remote management system\3\router\logs\, maybe you can attach it.
Cancel
Vote Up +1 Vote Down

Cancel
0 Sophos new user over 3 years ago in reply to Sophos User930

HI, This issue happen on my new mac pro , how to find the log?Thanks
Cancel
Vote Up 0 Vote Down

Cancel
0 QC over 3 years ago in reply to Sophos new user

Hello Sophos new user,

on my new mac pro
that is running Catalina? AFAIK Big Sur is not supported by the current SAV 9.10. Anyway, if the Mac did "appear" in the console then RMS is at least in principle working.

Christian
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 QC over 3 years ago in reply to Sophos new user

Hello Sophos new user,

on my new mac pro
that is running Catalina? AFAIK Big Sur is not supported by the current SAV 9.10. Anyway, if the Mac did "appear" in the console then RMS is at least in principle working.

Christian
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data