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Cannot update from primary server (Return code 0x80040f04)

matthew azzopardi1

Hello,

My client is not able to update from its primary update location. I can't find the problem. Can anyone help me, please?

When I force the client to update the endpoint security software I can see the client trying to connect to a proxy despite no proxy being set in the windows server 2019 OS or in the Sophos update policy. FYI I was able to see the client try to connect to a proxy via Wireshark if you are wondering. 

Log file

Trace(2020-Apr-30 04:59:18): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
Trace(2020-Apr-30 04:59:18): UpdateCoordinator::UpdateNow: Entering
Trace(2020-Apr-30 04:59:18): PopulateCache: Entering
Trace(2020-Apr-30 04:59:18): UpdateCoordinator::UpdateNow: current platform is WIN_10_SVR_X64 reelase: 1809
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SAU Product
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2020-Apr-30 04:59:18): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2020-Apr-30 04:59:18): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2020-Apr-30 04:59:18): Processing CID update location: internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:18): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2020-Apr-30 04:59:18): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2020-Apr-30 04:59:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2020-Apr-30 04:59:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2020-Apr-30 04:59:18): Calling package_source_init
Trace(2020-Apr-30 04:59:18): TrySyncProduct, Calling BeginSync
Trace(2020-Apr-30 04:59:18): Custom certificate already present.
Trace(2020-Apr-30 04:59:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2020-Apr-30 04:59:18): Remote connection over HTTP.
Trace(2020-Apr-30 04:59:18): File master.upd not found (Remote). Return code 0x80040f04
Trace(2020-Apr-30 04:59:18): Unable to read file master.upd (Remote)
Trace(2020-Apr-30 04:59:18): Unable to synchronise file root.upd.
Trace(2020-Apr-30 04:59:18): Unable to synchronise file escdp.dat.
Trace(2020-Apr-30 04:59:18): Unable to synchronise file expired_credential.dat.
Trace(2020-Apr-30 04:59:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2020-Apr-30 04:59:18): Unable to synchronise file ProductID.dat.
Trace(2020-Apr-30 04:59:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2020-Apr-30 04:59:18): Unable to synchronise file order.xml.
Trace(2020-Apr-30 04:59:18): File root.upd recovered.
Trace(2020-Apr-30 04:59:18): File escdp.dat recovered.
Trace(2020-Apr-30 04:59:18): File ProductID.dat recovered.
Trace(2020-Apr-30 04:59:18): Unable to recover file expired_credential.dat.
Trace(2020-Apr-30 04:59:18): File order.xml recovered.
Trace(2020-Apr-30 04:59:18): Error -2147217660 in ReadCustomerIDFile
Trace(2020-Apr-30 04:59:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2020-Apr-30 04:59:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2020-Apr-30 04:59:18): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:18): CIDUpdateLocation::Sync - Updating from http CID: internal-updates-sophos.cmc.local/.../rms
Trace(2020-Apr-30 04:59:18): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2020-Apr-30 04:59:18): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2020-Apr-30 04:59:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2020-Apr-30 04:59:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2020-Apr-30 04:59:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "internal-updates-sophos.cmc.local/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2020-Apr-30 04:59:18): CIDUpdate(CIDDownloadFailed): ERROR: Download of RMSNT failed from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2020-Apr-30 04:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2020-Apr-30 04:59:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2020-Apr-30 04:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2020-Apr-30 04:59:20): Calling package_source_init
Trace(2020-Apr-30 04:59:20): TrySyncProduct, Calling BeginSync
Trace(2020-Apr-30 04:59:20): Custom certificate already present.
Trace(2020-Apr-30 04:59:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2020-Apr-30 04:59:20): Remote connection over HTTP.
Trace(2020-Apr-30 04:59:20): File master.upd not found (Remote). Return code 0x80040f04
Trace(2020-Apr-30 04:59:20): Unable to read file master.upd (Remote)
Trace(2020-Apr-30 04:59:20): Unable to synchronise file root.upd.
Trace(2020-Apr-30 04:59:20): Unable to synchronise file escdp.dat.
Trace(2020-Apr-30 04:59:20): Unable to synchronise file expired_credential.dat.
Trace(2020-Apr-30 04:59:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2020-Apr-30 04:59:20): Unable to synchronise file ProductID.dat.
Trace(2020-Apr-30 04:59:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2020-Apr-30 04:59:20): Unable to synchronise file order.xml.
Trace(2020-Apr-30 04:59:20): File root.upd recovered.
Trace(2020-Apr-30 04:59:20): File escdp.dat recovered.
Trace(2020-Apr-30 04:59:20): File ProductID.dat recovered.
Trace(2020-Apr-30 04:59:20): Unable to recover file expired_credential.dat.
Trace(2020-Apr-30 04:59:20): File order.xml recovered.
Trace(2020-Apr-30 04:59:20): Error -2147217660 in ReadCustomerIDFile
Trace(2020-Apr-30 04:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2020-Apr-30 04:59:20): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2020-Apr-30 04:59:20): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:20): CIDUpdateLocation::Sync - Updating from http CID: internal-updates-sophos.cmc.local/.../savxp
Trace(2020-Apr-30 04:59:20): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2020-Apr-30 04:59:20): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2020-Apr-30 04:59:20): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2020-Apr-30 04:59:20): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2020-Apr-30 04:59:20): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "internal-updates-sophos.cmc.local/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2020-Apr-30 04:59:20): CIDUpdate(CIDDownloadFailed): ERROR: Download of SAVXP failed from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2020-Apr-30 04:59:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2020-Apr-30 04:59:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2020-Apr-30 04:59:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2020-Apr-30 04:59:22): Calling package_source_init
Trace(2020-Apr-30 04:59:22): TrySyncProduct, Calling BeginSync
Trace(2020-Apr-30 04:59:22): Custom certificate already present.
Trace(2020-Apr-30 04:59:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2020-Apr-30 04:59:22): Remote connection over HTTP.
Trace(2020-Apr-30 04:59:22): File master.upd not found (Remote). Return code 0x80040f04
Trace(2020-Apr-30 04:59:22): Unable to read file master.upd (Remote)
Trace(2020-Apr-30 04:59:22): Unable to synchronise file root.upd.
Trace(2020-Apr-30 04:59:22): Unable to synchronise file escdp.dat.
Trace(2020-Apr-30 04:59:22): Unable to synchronise file expired_credential.dat.
Trace(2020-Apr-30 04:59:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2020-Apr-30 04:59:22): Unable to synchronise file ProductID.dat.
Trace(2020-Apr-30 04:59:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2020-Apr-30 04:59:22): Unable to synchronise file order.xml.
Trace(2020-Apr-30 04:59:22): File root.upd recovered.
Trace(2020-Apr-30 04:59:22): File escdp.dat recovered.
Trace(2020-Apr-30 04:59:22): File ProductID.dat recovered.
Trace(2020-Apr-30 04:59:22): Unable to recover file expired_credential.dat.
Trace(2020-Apr-30 04:59:22): File order.xml recovered.
Trace(2020-Apr-30 04:59:22): Error -2147217660 in ReadCustomerIDFile
Trace(2020-Apr-30 04:59:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2020-Apr-30 04:59:22): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2020-Apr-30 04:59:22): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:22): CIDUpdateLocation::Sync - Updating from http CID: internal-updates-sophos.cmc.local/.../sed64
Trace(2020-Apr-30 04:59:22): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2020-Apr-30 04:59:22): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2020-Apr-30 04:59:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2020-Apr-30 04:59:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2020-Apr-30 04:59:22): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "internal-updates-sophos.cmc.local/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2020-Apr-30 04:59:22): CIDUpdate(CIDDownloadFailed): ERROR: Download of Sophos Endpoint Defense failed from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2020-Apr-30 04:59:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2020-Apr-30 04:59:24): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2020-Apr-30 04:59:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2020-Apr-30 04:59:24): Calling package_source_init
Trace(2020-Apr-30 04:59:24): TrySyncProduct, Calling BeginSync
Trace(2020-Apr-30 04:59:24): Custom certificate already present.
Trace(2020-Apr-30 04:59:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2020-Apr-30 04:59:24): Remote connection over HTTP.
Trace(2020-Apr-30 04:59:24): File master.upd not found (Remote). Return code 0x80040f04
Trace(2020-Apr-30 04:59:24): Unable to read file master.upd (Remote)
Trace(2020-Apr-30 04:59:24): Unable to synchronise file root.upd.
Trace(2020-Apr-30 04:59:24): Unable to synchronise file escdp.dat.
Trace(2020-Apr-30 04:59:24): Unable to synchronise file expired_credential.dat.
Trace(2020-Apr-30 04:59:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2020-Apr-30 04:59:24): Unable to synchronise file ProductID.dat.
Trace(2020-Apr-30 04:59:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2020-Apr-30 04:59:24): Unable to synchronise file order.xml.
Trace(2020-Apr-30 04:59:24): File root.upd recovered.
Trace(2020-Apr-30 04:59:24): File escdp.dat recovered.
Trace(2020-Apr-30 04:59:24): File ProductID.dat recovered.
Trace(2020-Apr-30 04:59:24): Unable to recover file expired_credential.dat.
Trace(2020-Apr-30 04:59:24): File order.xml recovered.
Trace(2020-Apr-30 04:59:24): Error -2147217660 in ReadCustomerIDFile
Trace(2020-Apr-30 04:59:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2020-Apr-30 04:59:24): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2020-Apr-30 04:59:24): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:24): CIDUpdateLocation::Sync - Updating from http CID: internal-updates-sophos.cmc.local/.../sau
Trace(2020-Apr-30 04:59:24): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2020-Apr-30 04:59:24): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2020-Apr-30 04:59:24): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2020-Apr-30 04:59:24): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2020-Apr-30 04:59:24): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "internal-updates-sophos.cmc.local/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2020-Apr-30 04:59:24): CIDUpdate(CIDDownloadFailed): ERROR: Download of Sophos AutoUpdate failed from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2020-Apr-30 04:59:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2020-Apr-30 04:59:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2020-Apr-30 04:59:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2020-Apr-30 04:59:26): Calling package_source_init
Trace(2020-Apr-30 04:59:26): TrySyncProduct, Calling BeginSync
Trace(2020-Apr-30 04:59:26): Custom certificate already present.
Trace(2020-Apr-30 04:59:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2020-Apr-30 04:59:26): Remote connection over HTTP.
Trace(2020-Apr-30 04:59:26): File master.upd not found (Remote). Return code 0x80040f04
Trace(2020-Apr-30 04:59:26): Unable to read file master.upd (Remote)
Trace(2020-Apr-30 04:59:26): Unable to synchronise file root.upd.
Trace(2020-Apr-30 04:59:26): Unable to synchronise file escdp.dat.
Trace(2020-Apr-30 04:59:26): Unable to synchronise file expired_credential.dat.
Trace(2020-Apr-30 04:59:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2020-Apr-30 04:59:26): Unable to synchronise file ProductID.dat.
Trace(2020-Apr-30 04:59:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2020-Apr-30 04:59:26): Unable to synchronise file order.xml.
Trace(2020-Apr-30 04:59:26): File root.upd recovered.
Trace(2020-Apr-30 04:59:26): File escdp.dat recovered.
Trace(2020-Apr-30 04:59:26): File ProductID.dat recovered.
Trace(2020-Apr-30 04:59:26): Unable to recover file expired_credential.dat.
Trace(2020-Apr-30 04:59:26): File order.xml recovered.
Trace(2020-Apr-30 04:59:26): Error -2147217660 in ReadCustomerIDFile
Trace(2020-Apr-30 04:59:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2020-Apr-30 04:59:26): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2020-Apr-30 04:59:26): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:26): Optional product not found in master.upd. Skipping download
Trace(2020-Apr-30 04:59:26): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2020-Apr-30 04:59:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2020-Apr-30 04:59:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2020-Apr-30 04:59:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2020-Apr-30 04:59:28): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2020-Apr-30 04:59:28): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:28): CIDUpdateLocation::Sync - Updating from http CID: internal-updates-sophos.cmc.local/.../ntp64
Trace(2020-Apr-30 04:59:28): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2020-Apr-30 04:59:28): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2020-Apr-30 04:59:28): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2020-Apr-30 04:59:28): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2020-Apr-30 04:59:28): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "internal-updates-sophos.cmc.local/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2020-Apr-30 04:59:28): CIDUpdate(CIDDownloadFailed): ERROR: Download of Sophos Network Threat Protection failed from server internal-updates-sophos.cmc.local/.../
Trace(2020-Apr-30 04:59:30): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2020-Apr-30 04:59:30): SAUControlConfigParser:: Cache path: ""
Trace(2020-Apr-30 04:59:30): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2020-Apr-30 04:59:30): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2020-Apr-30 04:59:30): InstallSequencer:: Cache path: ""
Trace(2020-Apr-30 04:59:30): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2020-Apr-30 04:59:30): Null update
Trace(2020-Apr-30 04:59:30): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2020-Apr-30 04:59:30): CIDUpdateLocation::OnNullUpdate...
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2020-Apr-30 04:59:30): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2020-Apr-30 04:59:30): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2020-Apr-30 04:59:32): RMSMessageHandler: ALUpdateEnd
Trace(2020-Apr-30 04:59:32): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>internal-updates-sophos.cmc.local/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos Network Threat Protection failed from server internal-updates-sophos.cmc.local/.../Config>
Trace(2020-Apr-30 04:59:32): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>internal-updates-sophos.cmc.local/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos Network Threat Protection failed from server internal-updates-sophos.cmc.local/.../Config>
Trace(2020-Apr-30 04:59:32): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Network Threat Protection</Insert><Insert>internal-updates-sophos.cmc.local/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos Network Threat Protection failed from server internal-updates-sophos.cmc.local/.../Config>
Trace(2020-Apr-30 04:59:32): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2020-Apr-30 04:59:32): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2020-Apr-30 04:59:32): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2020-Apr-30 04:59:32): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2020-Apr-30 04:59:32): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-04-29 12:29:31, Offset 5226, Offset Time 2020-04-29 13:56:37
Trace(2020-Apr-30 04:59:32): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2020-Apr-30 04:59:33): IPCSender::ProcessSend exiting
Trace(2020-Apr-30 04:59:33): ALUpdate finished



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