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Error 80070057 when reprotecting protected clients.

Hello

As above. Running Enterprise console 5.5.1 on 2k12r2 VM. Get an error almost immediately after trying to re-protect. We also have the same console/OS version on different server (backup) and have same problem. We can protect new clients that doesn't have any Sophos installed.

Ideas?

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0 DianneY over 4 years ago

Hello chi-ltd

This is usually a networking issue, ie, if there are multiple NICs installed on the machine or are configured incorrectly. Can you see if the suggestion in this post helps?
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0 chi-ltd over 4 years ago in reply to DianneY

Surely that would affect the machine without sophos on? The clients only have one NIC.
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0 Shweta over 4 years ago in reply to chi-ltd

Hi chi-ltd

Would you please check under event logs or temp folder logs what exactly is causing the issue and the error listed? As this error refers to something(component) which is failing to get installed.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

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0 Shweta over 4 years ago in reply to chi-ltd

Hi chi-ltd

Would you please check under event logs or temp folder logs what exactly is causing the issue and the error listed? As this error refers to something(component) which is failing to get installed.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 chi-ltd over 4 years ago in reply to Shweta

Well both seem to be working fine now after logging onto one (domain admin) and the other turning off tamper protection. We still cant seem to get enhanced protection (how i managed to find this issue) installed.

Tested on another PC and had to log onto windows in order to re-protect..
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0 DianneY over 4 years ago in reply to chi-ltd

Hello chi-ltd

Were you able to review event viewer logs or install logs in C:\Windows\Temp or %localappdata%\temp to see what's failing as Shweta mentioned?

Was there anything in the RMS logs (if at all) from the post I shared?
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