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Installation failed. Error 80070057

Rob Morgan

I have installed the software remotely and locally from the share. Automatic updates work, but the client does not respond using the Router so remains greyed out on the console.

I have checked the normal things (mrinit.conf, registry keys, firewall, permissions) and still get no where. A sample of the Router log is below showing the recurring "Attempt to get client interface from non-local caller".

 

Any suggestions gratefully received.

 

11.10.2019 09:40:46 10BC I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20191011-084045.log
11.10.2019 09:40:46 10BC I Sophos Messaging Router 4.1.2.24 starting...
11.10.2019 09:40:46 10BC I Setting ACE_FD_SETSIZE to 138
11.10.2019 09:40:46 10BC I Initializing CORBA...
11.10.2019 09:40:46 10BC I Connection cache limit is 10
11.10.2019 09:40:46 10BC I Router::ConfigureSslContext: keeping legacy compatibility of TLS 1 and TLS 1.1.
11.10.2019 09:40:46 10BC I Creating ORB runner with 4 threads
11.10.2019 09:40:46 10BC I Compliant certificate hashing algorithm.
11.10.2019 09:40:46 10BC I This computer is part of the domain *******
11.10.2019 09:40:47 10BC I This router's IOR:
IOR: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
11.10.2019 09:40:47 10BC I Successfully validated this router's IOR
11.10.2019 09:40:47 10BC I Reading router table file
11.10.2019 09:40:47 10BC I Host name: 0-len-02
11.10.2019 09:40:47 10BC I Local IP addresses: 192.168.0.3
11.10.2019 09:40:47 10BC I Resolved name: 0-len-02.*******
11.10.2019 09:40:47 10BC I Resolved alias/es:
11.10.2019 09:40:47 10BC I Resolved IP addresses: 192.168.0.3 169.254.164.249
11.10.2019 09:40:56 10BC I Resolved reverse names/aliases: 0-len-02.*******
11.10.2019 09:40:56 10BC I Waiting for messages...
11.10.2019 09:40:56 17F0 I Getting parent router IOR from 192.168.0.5:8192
11.10.2019 09:40:56 17F0 I Received parent router's IOR:
IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102000c0000003139322e3136382e302e3500012000004100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100f300004f415401000000180000000100f300010001000100000001000105090101000000000014000000080000000100a60086000220
11.10.2019 09:40:56 17F0 I Successfully validated parent router's IOR
11.10.2019 09:40:56 10BC I RouterSystemCheck::onInfoPortsUsed() - number of user ports 8, max number of user ports 15360
11.10.2019 09:40:56 17F0 I Accessing parent
11.10.2019 09:40:56 17F0 I SSL handshake done, local IP address = 192.168.0.3
11.10.2019 09:40:56 17F0 I Parent is Router$Dell-R420-01
11.10.2019 09:40:56 17F0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
11.10.2019 09:40:56 17F0 I RouterTableEntry state (router, logging on): Router$Dell-R420-01 is passive consumer, passive supplier
11.10.2019 09:40:56 17F0 I Logged on to parent router as Router$0-len-02:450057
11.10.2019 09:40:56 17F0 I This computer is part of the domain *******
11.10.2019 09:40:59 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:05 043C E Attempt to get client interface from non-local caller
11.10.2019 09:41:10 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:16 043C E Attempt to get client interface from non-local caller
11.10.2019 09:41:17 043C I SSL handshake done, local IP address = 192.168.0.3
11.10.2019 09:41:22 1798 E Attempt to get client interface from non-local caller
11.10.2019 09:41:27 0808 E Attempt to get client interface from non-local caller
11.10.2019 09:41:33 1798 E Attempt to get client interface from non-local caller



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  • +1

    Hello ,

    there is one article that mentions the Attempt to get client interface from non-local caller error, but at least the more than 65 addresses does not apply. Guess the Agent log shows the same errors as in the article.

    It looks like the Agent fails to connect to port 8194 on both the Resolved IP addresses: 192.168.0.3 169.254.164.249 - these are contained in the local IOR, the 169 first.

    Christian

  • 0 in reply to QC

    Hi Christian,

     

    I saw the problem once I read your answer. The TEAM NIC had set up incorrectly and had generated a false IP address (169.254.164.249). After disabling the networking and setting up the NICs again to the correct settings the server suddenly appeared on the console.

     

    Many thanks for your help

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