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Uninstalling SAV Issue

Hi all,

A friend was using my home macbook OS 10.15.2 and accidentally installed Sophos Anti-Virus onto it. I have no use for the app and have been trying to uninstall it without any success. I use the Remove Sophos Endpoint tool and it says removal is successful but when I recheck my Mac a day or two later it the app is installed again. I've gone through this process about 3-4 times without any success. Each time the app just shows up again. Can anyone provide some guidance on how to fully get rid of it?

Thanks

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0 Jasmin over 4 years ago

Hi Tommy Gunnz

Would you please suggest whether you have Sophos home AV for your Mac or Sophos Central/Sophos Enterprise Console managed version?

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Tommy Gunnz over 4 years ago in reply to Jasmin

It is sophos home AV.
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0 Jasmin over 4 years ago in reply to Tommy Gunnz

Hi Tommy Gunnz

I'd request you to contact Sophos home support for your issue if your AV is purchased(Premium) one. You can also contact @SophosHome team on twitter, they will help you to solve this.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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