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Sophos STANDALONE AV unable to update

Dimitri Khitrov1

Hello,

 

we are using "Endpoint Protection Advanced - Competitive Upgrade"

It is not possible to run Update on standalone notebooks used outside from company network, with installed standalone version of sophos AV.

 

Is it possible, that our product version does not allow direct updating standalone sophos AV from Sophos servers?

We do not have a dedicated Sophos Update Server in our DMZ, just a SEC Server which can not be reached from outside.

 

A logfile is attached below.

ALUpdate20180830T121220.9387640.log

 

Please help!



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  • 0

    Hello ,

    Failed to authenticate suggests that the credentials are not correct. Did you use the same credentials as in SEC's Update Manager configuration?

    Christian

  • 0 in reply to QC

    Hello Christan,

     

    thank you for the answer.

    If installing SEC, setup asks for username and password, we used a domain account in the following format: doman\user and a related password.

    But our Sophos account which we use to login on website, is a different one. I used this Sophos account I'm currently logged in here.

     

    Dimitri

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  • 0 in reply to QC

    Hello Christan,

     

    thank you for the answer.

    If installing SEC, setup asks for username and password, we used a domain account in the following format: doman\user and a related password.

    But our Sophos account which we use to login on website, is a different one. I used this Sophos account I'm currently logged in here.

     

    Dimitri

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