Sophos STANDALONE AV unable to update

Hello ,

Failed to authenticate suggests that the credentials are not correct. Did you use the same credentials as in SEC's Update Manager configuration?

Christian

Hello ,

Failed to authenticate suggests that the credentials are not correct. Did you use the same credentials as in SEC's Update Manager configuration?

Christian

Hello Christan,

thank you for the answer.

If installing SEC, setup asks for username and password, we used a domain account in the following format: doman\user and a related password.

But our Sophos account which we use to login on website, is a different one. I used this Sophos account I'm currently logged in here.

Dimitri

Hello Dimitri,

not the accounts set during install, nor "your" Sophos account but the one from the license schedule you used to configure the update manager:

Christian

Hello Christian,

very interesting! Now I understand exactly what you meant.

I very appreciate your help, thank you so much Christian!

Problem is solved, everything works as intented now.