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windows 7 machine with Bad image error

i have one Windows 7 PC with this error upon login.

how do i get rid of it 

there is no installation error for my endpoint.



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  • there are corrupted files found.

    this is the sfc details

     

    2018-08-08 10:56:44, Info CSI 000004b0 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:18{9}]"ipnat.sys"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004b2 [SR] Cannot repair member file [l:22{11}]"d3d8thk.dll" of Microsoft-Windows-DirectX-Direct3D9, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004b3 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2018-08-08 10:56:44, Info CSI 000004b5 [SR] Cannot repair member file [l:16{8}]"d3d9.dll" of Microsoft-Windows-DirectX-Direct3D9, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004b6 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2018-08-08 10:56:44, Info CSI 000004b9 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"d3d8thk.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004bc [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:16{8}]"d3d9.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004be [SR] Cannot repair member file [l:102{51}]"Microsoft-Windows-IE-InternetExplorer-ppdlic.xrm-ms" of Microsoft-Windows-IE-InternetExplorer, Version = 11.2.9600.19080, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004bf [SR] This component was referenced by [l:162{81}]"Package_39_for_KB4339093~31bf3856ad364e35~amd64~~11.2.1.0.4339093-503_neutral_GDR"
    2018-08-08 10:56:44, Info CSI 000004c2 [SR] Could not reproject corrupted file [ml:520{260},l:82{41}]"\??\C:\Windows\System32\spp\tokens\ppdlic"\[l:102{51}]"Microsoft-Windows-IE-InternetExplorer-ppdlic.xrm-ms"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004c4 [SR] Cannot repair member file [l:20{10}]"msimsg.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.24052, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004c5 [SR] This component was referenced by [l:162{81}]"Package_106_for_KB4088878~31bf3856ad364e35~amd64~~6.1.1.2.4088878-142_neutral_LDR"
    2018-08-08 10:56:44, Info CSI 000004c8 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"msimsg.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004ca [SR] Cannot repair member file [l:20{10}]"dao360.dll" of Microsoft-Windows-Microsoft-Data-Access-Components-JetDAO, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004cb [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2018-08-08 10:56:44, Info CSI 000004ce [SR] Could not reproject corrupted file [ml:520{260},l:120{60}]"\??\C:\Program Files (x86)\Common Files\Microsoft Shared\DAO"\[l:20{10}]"dao360.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004d0 [SR] Cannot repair member file [l:38{19}]"DiskDiagnostic.adml" of Microsoft-Windows-DiskDiagnostic-Adm.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004d1 [SR] This component was referenced by [l:302{151}]"Microsoft-Windows-GroupPolicy-ClientTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Microsoft-Windows-GroupPolicy-ClientTools-AdmFiles-Update"
    2018-08-08 10:56:44, Info CSI 000004d4 [SR] Could not reproject corrupted file [ml:520{260},l:76{38}]"\??\C:\Windows\PolicyDefinitions\en-US"\[l:38{19}]"DiskDiagnostic.adml"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004d6 [SR] Cannot repair member file [l:58{29}]"JavaScriptCollectionAgent.dll" of Microsoft-Windows-IE-JavaScriptCollectionAgent, Version = 11.2.9600.19080, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004d7 [SR] This component was referenced by [l:162{81}]"Package_39_for_KB4339093~31bf3856ad364e35~amd64~~11.2.1.0.4339093-481_neutral_GDR"
    2018-08-08 10:56:44, Info CSI 000004da [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:58{29}]"JavaScriptCollectionAgent.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004dc [SR] Cannot repair member file [l:24{12}]"iernonce.dll" of Microsoft-Windows-IE-Setup-Support, Version = 11.2.9600.19080, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004dd [SR] This component was referenced by [l:162{81}]"Package_39_for_KB4339093~31bf3856ad364e35~amd64~~11.2.1.0.4339093-500_neutral_GDR"
    2018-08-08 10:56:44, Info CSI 000004e0 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iernonce.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004e2 [SR] Cannot repair member file [l:18{9}]"WMASF.DLL" of Microsoft-Windows-MediaPlayer-WMASF, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004e3 [SR] This component was referenced by [l:206{103}]"Microsoft-Windows-Media-Format-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsMediaFormatRuntime"
    2018-08-08 10:56:44, Info CSI 000004e6 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"WMASF.DLL"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004e8 [SR] Cannot repair member file [l:24{12}]"audiodev.dll" of Microsoft-Windows-WPD-LegacyWmdmShellExtension, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-08-08 10:56:44, Info CSI 000004e9 [SR] This component was referenced by [l:206{103}]"Microsoft-Windows-Media-Format-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsMediaFormatRuntime"
    2018-08-08 10:56:44, Info CSI 000004ec [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"audiodev.dll"; source file in store is also corrupted
    2018-08-08 10:56:44, Info CSI 000004ee [SR] Repair complete
    2018-08-08 10:56:44, Info CSI 000004f3 [SR] Committing transaction
    2018-08-08 10:56:45, Info CSI 000004f7 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

  • Hello yeowkm,

    I am not seeing any references in your system scan regarding fixing icm32.dll. 

    Is the file present on the machine? (icm32.dll). The path to the dll is the one listed in your error message.

    Do you have any other computers in your environment with the same OS and settings as this one? If so, perhaps you can try copying the dll from a working machine to the affected one.  (If possible, do a system backup first, in case anything fails. Especially since there were references to unaddressed OS issues in your scan results. ).

    You may also want to re-run the scan following my previous link, as it contains additional info regarding downloading missing/corrupted files.

    Let us know how that goes.

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
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