Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 3 subscribers
  • Views 4806 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Endpoint Client - Laptop Resource Impact

Dan Spooner

Hello All,

 

I have recently deployed Endpoint to several laptops and a couple are suffering from severe slowdown, high mem usage and even higher disk usage. I plan to upgrade the laptops, new SSD should do it, but I have  a few questions:

 

Which of the standard "Threat Protection" base policy configurable settings are likely to cause most resource usage:

 

  • Live Protection
  • Real Time Scanning 
  • Real Time Scanning Remote Files
  • Deep Learning
  • Others?

 

It is also worth noting that I have a Data Loss Prevention Policy also running which could be contributing.

 

I would like to experiment changing the settings to see if this can alleviate these symptoms, if anyone has any experience it would be appreciated. 



This thread was automatically locked due to age.
Parents
  • 0

    Hi Dan Spooner,

    Could you shed some more light on the reported issue?

    • Is it a central client or on-premise client?
    • When did you start seeing this issue? any recent changes that might have caused?
    • Any recent upgrades performed? If yes, please mention what version was it upgraded from.
    • Do you see it while performing any specific task or as soon as it boots up into Windows?
    • As mentioned earlier SAVservice at time consumes ~250MB and it's perfectly normal.
    • Can you share the screenshot of the task manager when the issue is seen?
    • If it is on-premise, please check out the basic troubleshooting.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi Dan Spooner,

    Could you shed some more light on the reported issue?

    • Is it a central client or on-premise client?
    • When did you start seeing this issue? any recent changes that might have caused?
    • Any recent upgrades performed? If yes, please mention what version was it upgraded from.
    • Do you see it while performing any specific task or as soon as it boots up into Windows?
    • As mentioned earlier SAVservice at time consumes ~250MB and it's perfectly normal.
    • Can you share the screenshot of the task manager when the issue is seen?
    • If it is on-premise, please check out the basic troubleshooting.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Children
  • 0 in reply to Gowtham Mani

    Hi Both, thanks the responses.

    I wasn't explicit on the memory, disk metrics so I will elaborate. 

    • Memory usage is line with your documented expectations, 250-300mb. No issues there.
    • Disk is IO, the laptop in questions is sat 100% disk I/O however now I believe a combination of another AV scanner running, a file sync app running and Endpoint, as well as an old disk are all contributing to this.

    I have removed the other AV, and I will be reviewing it again later today. If it is still very slow I will install a SSD drive and rebuild.

    At this stage I am concluding that the software is behaving normally and this issue is born of other issues with the laptop.

    I will report back once I know the root cause. 

Unfiltered HTML