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failed to run the system system pre-installation sophos

Kal_Sophos

Hi,

I am trying to install Sophos endpoing Complete Windows Installer on Windows 10 System. While installing getting below error : 

 



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  • 0

    Hi,

    Can you attach, the log found here:

    C:\ProgramData\Sophos\CloudInstaller\Logs\

    if needed.

    Regards,

    Jak

  • 0 in reply to jak

    I'm getting the same error for multiple installations. Seemingly random machines at this time. Please see my logs below. 

     

    Started C:\Windows\TEMP\sfl-63d86010\Setup.exe
    2018-07-27T19:34:53.8446442Z INFO : SophosInstall command line: "C:\\Windows\\TEMP\\sfl-63d86010\\Setup.exe" --quiet
    2018-07-27T19:34:53.8446442Z INFO : Command line: Quiet mode on: 1
    2018-07-27T19:34:53.8446442Z INFO : Command line: Automatic Proxy detection disabled: 0
    2018-07-27T19:34:53.8446442Z INFO : Command line: No feedback mode on: 0
    2018-07-27T19:34:53.8456444Z INFO : Command line: Dump feedback enabled: 0
    2018-07-27T19:34:53.8456444Z INFO : Command line: Bypass competitor removal: 0
    2018-07-27T19:34:53.8456444Z INFO : Command line: Using CRT catalog file path: --
    2018-07-27T19:34:53.8456444Z INFO : Command line: Only register endpoint with Central: 0
    2018-07-27T19:34:53.8456444Z INFO : Command line: Using custom server: --
    2018-07-27T19:34:53.8456444Z INFO : Command line: Using custom stage 2 filename: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Using cloud user: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Using cloud group: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Overriding computer name: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Overriding computer description: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Overriding domain name: --
    2018-07-27T19:34:53.8466446Z INFO : Command line: Language will be set to: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Using message relays: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Proxy address: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Proxy user name: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Using custom customer token: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Using specified products: --
    2018-07-27T19:34:53.8476448Z INFO : Command line: Using certificates from the MCS app data folder: 0
    2018-07-27T19:34:53.8556464Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
    2018-07-27T19:34:53.8626478Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2018-07-27T19:34:53.8636480Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2018-07-27T19:34:53.8636480Z INFO : Set security protocol: 00000800
    2018-07-27T19:34:53.8636480Z INFO : Opening connection to downloads.sophos.com
    2018-07-27T19:34:53.8646482Z INFO : Opened connection to downloads.sophos.com
    2018-07-27T19:34:53.8646482Z INFO : Request content size: 0
    2018-07-27T19:34:53.8996552Z INFO : Sending request
    2018-07-27T19:34:53.8996552Z INFO : Request sent
    2018-07-27T19:34:54.2257204Z INFO : Response status code: 200
    2018-07-27T19:34:54.2267206Z INFO : Response data size: 1680435
    2018-07-27T19:34:54.2267206Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2018-07-27T19:34:54.2297212Z INFO : Extracting files:
    2018-07-27T19:34:54.2297212Z INFO : integrity.dat
    2018-07-27T19:34:54.2307214Z INFO : manifest.dat
    2018-07-27T19:34:54.2307214Z INFO : rootca.crl
    2018-07-27T19:34:54.2307214Z INFO : rootca.crt
    2018-07-27T19:34:54.2317216Z INFO : scf.dat
    2018-07-27T19:34:54.2327218Z INFO : sof.dat
    2018-07-27T19:34:54.2327218Z INFO : SophosSetup_Stage2.exe
    2018-07-27T19:34:54.2577268Z INFO : sul.dll
    2018-07-27T19:34:54.2757304Z INFO : Management Certs/sophosca1.crl
    2018-07-27T19:34:54.2767306Z INFO : Management Certs/sophosca1.crt
    2018-07-27T19:34:54.2767306Z INFO : Management Certs/sophosca2.crl
    2018-07-27T19:34:54.2777308Z INFO : Management Certs/sophosca2.crt
    2018-07-27T19:34:54.2787310Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crl
    2018-07-27T19:34:54.2787310Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crt
    2018-07-27T19:34:54.2797312Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
    2018-07-27T19:34:54.2797312Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
    2018-07-27T19:34:54.3287410Z INFO : Running setup.
    2018-07-27T19:34:54.3297412Z INFO : Cleaning up extracted files
    2018-07-27T19:34:54.3517456Z ERROR : Exception: Failed to run setup program. CreateProcess failed: 193

  • 0 in reply to PAKWL

    It looks like the thin installer pulled down the files of the stage 2 installer, tried to run it and got error 193.

    https://docs.microsoft.com/en-us/windows/desktop/debug/system-error-codes--0-499-

    ERROR_BAD_EXE_FORMAT

    193 (0xC1)

    %1 is not a valid Win32 application.

    So a little odd, it's a 32-bit process presumably on a 64-bit computer?

    The only thing I can recommend is run the installer while running Process Monitor and see if you can see anything odd there.

    Regards,
    Jak

  • 0 in reply to jak

    I'm sorry, it is a 32-bit system. I thought there was only one install for both? I'm looking in Sophos Central and cannot find a 32-bit installer. 

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