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scan error munmap_chunk(): invalid pointer

Ubuntu 18.04 AMD cpu

i want to scan a file or folder but i got this on terminal.

munmap_chunk(): invalid pointer

how to fix it? can you pls help me? i use the code " savscan /home" on terminal

and i want to download antivirus linux verison 10 but i get the verison 9 my. pc is 64bit versin 10 is for 64. how to download that version thanks.

this is the first time i use sophos on a linux pc. there is many things i dont like about sophos first the web is not user friendly. it is puzzle for user who wants to download a file.

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0 Shweta over 4 years ago

Hi Sezgin satir

We have version 9 available for the Sophos Antivirus for Linux for free, for the error you are receiving while scanning, I will check this with my team and shall get back to you.

Shweta

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0 Sezgin satir over 4 years ago in reply to Shweta

i think the problem is my system language. It doesnt work with Turkish.

it is very interesting because other features works with Turkish like update.

As i switch to English the problem solved. but i dont want to use my system in English.

Thank you waiting for your advice
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0 QC over 4 years ago in reply to Sezgin satir

Hello Sezgin satir,

do you get this error whatever path you specify or is it only for certain paths? When does savscan issue the error? Immediately, after initialization, or after it has already started scanning? Could you perhaps provide the complete output (from start up to the error - guess it terminates after the error)?

Christian
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0 Sezgin satir over 4 years ago in reply to QC

This error is only about the system language not about the paths or something. When i system language is English. there is no problem. When system language is Turkish it get this error. Ubuntu 18.04.03
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0 Sezgin satir over 4 years ago in reply to QC

This error is only about the system language not about the paths or something. When i system language is English. there is no problem. When system language is Turkish it get this error. Ubuntu 18.04.03
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0 QC over 4 years ago in reply to Sezgin satir

Hello Sezgin satir,

[Edit]
When system language is Turkish it get this error
I did understand that part. What's not clear is what you see in the terminal. For example you enter savscan /home and you get immediately munmap_chunk(): invalid pointer and then the prompt? In other words, you can't start savscan when the language is set to Turkish?
[/Edit]

You added two posts while I was replying, thanks, it's clear now. Perhaps DouglasLeeder has an answer.

Christian
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0 DouglasLeeder over 4 years ago in reply to QC

Hi,

I'm afraid we don't support/test Turkish so it might be broken. I'm afraid I can't look at it in detail at the moment. It's certainly supposed to just fall back to English if it isn't English/Japanese locales.

I guess it might be useful to know your precise LANG setting.

PS:

The free SAV is version 9, which supports both x86_32 and x86_64 systems.

Centrally-managed SAV has both version 10 and version 9, and will select the appropriate version at install time.
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