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Trusted Sites?

charris1980 over 12 years ago

We have some intranet sites that use sharepoint 2007 and 2010. Some of our dropdowns for navigation aren't working but are noticing when we disable sophos they do work.

I think some intranet files are trying to be sent to sophos maybe? Is there a way to "trust" intranet sites or specific websites with certain domains?

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0 jak over 12 years ago

Hi,

What version of SAV are you using on the clients with the problem, 9.7, 10.0?

What do you disable exactly to help?

Regards,

Jak
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0 charris1980 over 12 years ago

We are on 9.7.6.
We disabled "on-access scanning". Then the dropdowns on your intranet sharepoint sites worked flawlessly and without refreshing the page (which has been the current workaround).
It is like it is getting stuck loading images on the page and since it can't finish loading the image then the dropdowns don't work.
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0 jak over 12 years ago

Hi,

Couple of things to try....

Are you able to try SAV 10 on a machine as a test? It sounds like you're having a problem with the BHO. This is replaced in 10 with an LSP.

With 9.7 (if you can't move to 10 straight away) and the BHO. If IE classifies a site as being in the "Intranet" zone it will not be scanned. Do all components of your intranet page get classified as "intranet' zone or does it report as 'mixed'? If not can you add your intranet address to the intranet zone, does this help? This would show the problem to be a scanning issue rather than just the presence of the BHO.

Regards,

Jak
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0 charris1980 over 12 years ago

They are all in our intranet zones in IE so don't think that is it. We will research the BHO. Is there anything we can do with the BHO (sorry, what does BHO stand for?) without upgrading?
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0 jak over 12 years ago

Hi,

BHO = Browser helper Object, these add-ons typically extend the functionality of IE in different ways. The Sophos BHO adds scanning of content prior to being rendered by IE.

I would suggest trying SAV 10 on a machine to see if that helps. You could maybe disable the BHO through GPO until you move to 10 if that's the easiest solution:

http://community.sophos.com/t5/Sophos-Endpoint-Security-and/Sophos-Web-Content-Scanner-Query/m-p/10329#M4979

Regards,

Jak
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0 charris1980 over 12 years ago

Ok thanks for your replies. I will see what they want to try and report if anything changes.
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0 charris1980 over 12 years ago

Yeah we did pinpoint it to the Sophos Web Content Scanner Add-on.
http://screencast.com/t/hWqrLd4Z4
Our workaround is to just disable it. All SP 2010 dropdowns in all intranet sites work flawlessly. I just wanted to post this just in case someone else runs in to the same issue. We will have to figure out a long term solution though because we don't want to disable it by default.
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