Is there an issue with Sophos Intercept X and Internet Explorer 11?

We have been experiencing this issue since November of 2017 and finally pinned it down to Sophos as well.  I had to disable Web Browser Projection on 900 PCs because this has rendered them useless.  Hopefully Sophos can get this resolved.

I hope they get the Internet Explorer Lockdown issue fixed as well.

Hello Brian,

Did you get a permanent fix from Sophos in this regards? We Just started rolling out Win 10-1709 and we bumped into this issue on test boxes. 

So just checking?

I also have this issue on some computers

Well noted and thank you sharing important information with us.

Hi Everyone,

The reported issue is brought to the attention of the concerned team and it is actively being investigated internally by our team (ID reference: WINEP-12407). I will keep this thread updated periodically with developments.  At the moment I believe jak has already provided the possible workarounds and the logs that would be required for the support to investigate it.

I reported this issue in December, 4 months ago.  Sad.

I have been told by the Support the Next Release of Q2 This would be fixed. Right now Windows 10  - 1709 are being rolled out with Browser Protection Disabled.

Gowtham Mani I Hope this would be solved with the Q2 Release.

Any idea why this took 5 months to get going on the Sophos side?  We have been struggling with this since November.  Our EHR system runs via Internet explorer and we have exhausted every avenue with GE in regards to this crashing issue.  I find it rather pathetic that Sophos sat on their hands on this issue.  The good news is that GE Centricity has decided to strip preferred vendor status away from Sophos because of this issue.

I completely agree with you, this is not acceptable at all. On our side, we had to deactivate Intercept X on all our Windows 10 version 1709 stations because of the mutiple daily crashes in IE11. When communicating with the Sophos support, they keep telling me it's going to be fixed in Q2. Could be next week, could be in June for all I know...

Sophos, wake up! This is a serious issue. We are paying for Intercept X, but have to deactivate it on our users workstations in order for them to be able to work normally.

Don't take this like I'm blaming you, but is there a specific reason they have to use IE?  I totally agree the lack of transparency on this issue is troubling especially since I'm a partner and rely on the vendor to be upfront and honest so I can be with the customer.  

All in all, my personal belief is if an application only works in IE, then it's time to find a replacement.  I still can't believe Trend Micro still requires ActiveX to open their Worry-Free Business Security console.

In our case our EHR only functions using IE because the client plugin were developed only for IE.  To replace our EHR would cost somewhere in the ballpark of $3,000,000 so I don't think that this would be a viable option for us.

Only IE11 fully supports all the functionalities of SharePoint 2013. As much as I would like to move to Chrome, it's not possible because of that.

Also, as the IT Director for our organization and in charge of the help desk, we can't support all browsers out there. We only support one. That's a pretty standard policy for companies.

Only IE11 fully supports all the functionalities of SharePoint 2013. As much as I would like to move to Chrome, it's not possible because of that.

Also, as the IT Director for our organization and in charge of the help desk, we can't support all browsers out there. We only support one. That's a pretty standard policy for companies.

David Kirouac said:

Only IE11 fully supports all the functionalities of SharePoint 2013. As much as I would like to move to Chrome, it's not possible because of that.

 

Also, as the IT Director for our organization and in charge of the help desk, we can't support all browsers out there. We only support one. That's a pretty standard policy for companies.

 

I'm with you on not supporting every web browser out there.  Without knowing the back story behind everyone having issues it's hard to determine if this was something that could've been avoided.

I usually will do the 30 day trial (sometimes getting it extended) to make sure it doesn't interfere with any business applications.