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Discussions Sophos has been stuck removing a potentially unwanted application for 2 hours. What should I do?

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Sophos has been stuck removing a potentially unwanted application for 2 hours. What should I do?

John Calabria over 7 years ago

Sophos has been stuck removing a potentially unwanted application for 2 hours. What should I do?

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0 Haridoss Sreenivasan over 7 years ago

Hi John,

Please help me with the following questions:

1. What version of Sophos are you using?

2. What is the OS on the machine?

3. What is the name of the program that has been identified as a Potentially unwanted application? and do you see the path of the program?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 John Calabria over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss, I went to the online dashboard and was able to get it to finish. I am on an iMac with Sierra 10.12.5 and I think it is just Sophos Home. Just in case you have advice if it happens again. Thanks!
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0 John Calabria over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss, I went to the online dashboard and was able to get it to finish. I am on an iMac with Sierra 10.12.5 and I think it is just Sophos Home. Just in case you have advice if it happens again. Thanks!
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