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Temper Protection Password

Laban Blosse over 7 years ago

Hi! I need a Temper Protection password to uninstall my Sophos Antivirus. I am unable to sign in to my account because it says that have the wrong password and I haven't received any mail so I could reset my password "if forgotten". I would like to get rid of this program now!

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0 jak over 7 years ago

What OS? Mac or Windows?

If Windows, this might help you:
https://community.sophos.com/kb/en-us/124377

Regards,

Jak
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0 Laban Blosse over 7 years ago in reply to jak

I have a macbook (el Capitan)
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0 Laban Blosse over 7 years ago in reply to jak

I have a macbook (el Capitan)
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0 jak over 7 years ago in reply to Laban Blosse

Maybe this will help:
https://community.sophos.com/products/sophos-cloud/f/sophos-central/79952/computer-removed-with-tamper-protection-enabled-mac/305286#305286

Regards,

Jak
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0 Laban Blosse over 7 years ago in reply to jak

doesn't work. If i could get another password to my account it might work?
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0 Aditya Patel over 7 years ago in reply to Laban Blosse

HI Laban ,

I have DM you the steps

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 James Buckingham over 7 years ago in reply to Aditya Patel

Hi Aditya,

Please can you send me instructions to remove Central Endpoint 9.6.2 or remove Tamper Protection?

I have removed a machine from admin console but can't remove the software from Mac client I have the TP password but it's not being recognised?

Ideally I just want to add the mac back into the console.

Thanks,

James
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0 Aditya Patel over 7 years ago in reply to James Buckingham

HI James,

I have Shared you the Steps for the same.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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