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Deleted server from Sophos Central, how do I put it back on the list?

Ingo Wittig

I deleted a server from the list of servers and I would like to put it back but cannot find any mechanism for doing so.  so then I decided to try and uninstall the server software, but tamper protection blocked me.   I've tried the various ways to uninstall the product, but some of the registry entries don't exist.

Should the server automatically reappear in Sophos Central?

Any ideas would be helpful.

Thanks.



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  • +1

    HI Ingo , 

    You cannot add the server with the installed Sophos AV, you would need to remove the AV from the system manually and then download an installer and proceed with installation . 

    You could refer the KB article https://sophos.com/kb/124377  for removal steps . 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    Thank you Aditya.  The section covering a Sophos Central Managed client solved the issue.  I had not found KB 124377 in my previous searches. 

    As a side note, the temper protection module had been removed via Programs and Features so the two tamper protection registry entries (steps 5 and 6) did not exist.   However it was the disabling of Sophos AV service (along with the MCS agent registry entry)  that finally allowed me to successfully remove the product.

     

    Thanks again.

Reply
  • 0 in reply to Aditya Patel

    Thank you Aditya.  The section covering a Sophos Central Managed client solved the issue.  I had not found KB 124377 in my previous searches. 

    As a side note, the temper protection module had been removed via Programs and Features so the two tamper protection registry entries (steps 5 and 6) did not exist.   However it was the disabling of Sophos AV service (along with the MCS agent registry entry)  that finally allowed me to successfully remove the product.

     

    Thanks again.

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