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Microsoft Outlook and Salesforce toolbar for Outlook causing 'Exploit Cryptoguard' detections

I am quite sure these are false positives.

When adding an image [.jpg or .png] to a case in the Salesforce Toolbar for Outlook it gives an alert for 'Exploit Cryptoguard'.

By going through the Root Cause analysis, the only programs effected are Outlook and the Salesforce toolbar. The only IP addresses are our mail server and the Salesforce.com IPs. and the only business files effected are the two jpg files the user is trying to attach. Does anyone have any idea how to stop this from happening?

Outlook is 2013 and 2007

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0 Aditya Patel over 8 years ago

Hi Rich,

We have reports of such instances and currently working on the issue . I would suggest you to contact customer service desk for the same to add another instance of this issue .

BUG ID : WINEP- 6121

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Rich Billard over 8 years ago in reply to Aditya Patel

What is the ETA for this being resolved?

This is a business critical function effecting 20+ machines , and I cannot move these machines to cloud protection until this is resolved.

Please escalate this ASAP.

I do not have the time to stay on hold on the phone for 2 hours to try to contact a support rep just to put my name on a list.

thank you
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0 Rich Billard over 8 years ago in reply to Aditya Patel

I have opened a ticket with support on this. What are the next steps?
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0 Aditya Patel over 8 years ago in reply to Rich Billard

HI Rich ,

Could you DM me the Service request ID and the link of this forum as reference . I shall check from our end . As for the issue , its still pending from our end.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Rich Billard over 8 years ago in reply to Aditya Patel

DMed
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0 Rich Billard over 8 years ago

FYI I got an email from Sophos support with a cut/paste website to go report a bug.

It seems as though they did not read the part of the ticket where it was stated this is a known bug.
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0 Rich Billard over 7 years ago in reply to Rich Billard

this is still not resolved.

Salesforce for Outlook Toolbar is constantly releasing new versions along with multiple versions of Outlook to combine them with

I had a registry hack fix from your tech to fix one particular version of the toolbar along with Outlook 2016. Same version of toolbar in combination with Outlook 2007 lights up with Cryptoguard.

we need ALL versions of outlook combines with ALL versions [past/present/future] of Salesforce for Outlook toolbar to stop giving false positives. This is causing incredible loss in productivity.
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0 Aditya Patel over 7 years ago in reply to Rich Billard

Hi Rich ,

Could you DM your contact details requested via Private message..

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Ingo Wittig over 7 years ago in reply to Rich Billard

Same issue here. Rich do you have the registry hack for 2016? I'll keep these guys at one version of Salesforce, if it helps, until this is fixed. Aditya, do you have any updates?: Like Rich, I have multiple users who require this to work.
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0 Rich Billard over 7 years ago in reply to Ingo Wittig

unfortunately the issue came back last night after it working fine.

Sophos needs to do some actual work to whitelist the SalesForce for Outlook toolbar instead of taking 3 weeks per case to create a bandaid registry hack to temporarily fix this.

You need a seperate patch for every different combination of outlook version AND salesforce version.

Aditya: When will this be fixed for good?

Supposedly there is the ability in the works for end users to whitelist programs [after they are detected falely by CryptoGuard of course....]

This has been a terrible experience and i do not recommend this product.
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