Malware alert no action documented?

Question

I have a case where an endpoint shows as having an alert that malware was found, but it does not indicate if any action was taken. Also worth noting is that the event does not appear in the Alerts page. 
 Does this mean the malware has not been cleaned? 
 Any idea why the alert wouldn't appear in that page?

Aditya Patel · Answer

Hi Carl, 
 We have a mechanism to clean the infected file , that would mean that it would remove the malicious content from the file. An additional option is provided if it cannot be cleaned and the recommended action is delete or not . On your Dashboard make sure your device is sync with Sophos Central by checking the last seen or you may initiate a command from Dashboard to Update and then it would show on the logs.