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Installation nicht möglich

Philipp Briel

ich bekomme bei der Installation folgenden Fehler

 

 

07.11.2016,12:17:37,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
07.11.2016,12:17:37,Informationen,Setup-Version 3.3.1.430,
07.11.2016,12:17:37,Informationen,Command line: c:\users\pvieren\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20161104T125240Z,
07.11.2016,12:17:37,Informationen,Process security set successfully,
07.11.2016,12:17:37,Informationen,Setup-Programm wurde von C:\Users\pvieren\AppData\Local\Temp\sophos_bootstrap gestartet,
07.11.2016,12:17:37,Informationen,Checking system TMP paths.,
07.11.2016,12:17:37,Informationen,Checking TMP...,
07.11.2016,12:17:37,Informationen,Temp path for System found: 'C:\Windows\TEMP'.,
07.11.2016,12:17:37,Informationen,Tamper protection is not installed,
07.11.2016,12:17:37,Informationen,Sophos Endpoint Defense is not installed,
07.11.2016,12:17:37,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
07.11.2016,12:17:37,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
07.11.2016,12:17:38,Informationen,Checking for internet connectivity...,
07.11.2016,12:17:39,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
07.11.2016,12:17:39,Informationen,Checking for internet connectivity...,
07.11.2016,12:17:39,Abgeschlossen,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
07.11.2016,12:17:46,Informationen,Starting the install sequence.,
07.11.2016,12:17:46,Informationen,Checking for local third-party software...,
07.11.2016,12:17:47,Informationen,Sending data back to Sophos...,
07.11.2016,12:17:47,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
07.11.2016,12:17:47,Informationen,Sending data back to Sophos...,
07.11.2016,12:17:47,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
07.11.2016,12:17:47,Informationen,Done.,
07.11.2016,12:17:47,Informationen,Installing MSI...,
07.11.2016,12:17:47,FEHLER,Bei der Installation von Sophos Endpoint Security and Control ist ein unerwartetes Problem aufgetreten. Details: Unexpected product state 2 for product with code {934BEF80-B9D1-4A86-8B42-D8A6716A8D27},
07.11.2016,12:17:48,Informationen,Sending EBS feedback to Sophos...,
07.11.2016,12:17:48,Informationen,Sending data back to Sophos...,
07.11.2016,12:17:49,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
07.11.2016,12:17:49,Informationen,------------------ Found errors during installation: 124 ------------------,
07.11.2016,12:17:49,Informationen,------------------ Installation program finishing with code 124 ------------------,



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  • 0

    HI Philipp, 

    Could you share the Bootstrap logs which can be found in %temp% folder . 

    Thanks 

    Aditya Patel

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    Endpoint Bootstrap:

    07.11.2016,13:23:13,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    07.11.2016,13:23:13,Informationen,Setup-Version 3.3.1.430,
    07.11.2016,13:23:13,Informationen,Command line: c:\users\pvieren\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20161104T125240Z,
    07.11.2016,13:23:13,Informationen,Process security set successfully,
    07.11.2016,13:23:13,Informationen,Setup-Programm wurde von C:\Users\pvieren\AppData\Local\Temp\sophos_bootstrap gestartet,
    07.11.2016,13:23:13,Informationen,Checking system TMP paths.,
    07.11.2016,13:23:13,Informationen,Checking TMP...,
    07.11.2016,13:23:13,Informationen,Temp path for System found: 'C:\Windows\TEMP'.,
    07.11.2016,13:23:13,Informationen,Tamper protection is not installed,
    07.11.2016,13:23:13,Informationen,Sophos Endpoint Defense is not installed,
    07.11.2016,13:23:13,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
    07.11.2016,13:23:13,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
    07.11.2016,13:23:14,Informationen,Checking for internet connectivity...,
    07.11.2016,13:23:15,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
    07.11.2016,13:23:15,Informationen,Checking for internet connectivity...,
    07.11.2016,13:23:16,Abgeschlossen,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
    07.11.2016,13:23:20,Informationen,Starting the install sequence.,
    07.11.2016,13:23:20,Informationen,Checking for local third-party software...,
    07.11.2016,13:23:20,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:21,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:21,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:21,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:21,Informationen,Done.,
    07.11.2016,13:23:21,Informationen,Installing MSI...,
    07.11.2016,13:23:21,FEHLER,Bei der Installation von Sophos Endpoint Security and Control ist ein unerwartetes Problem aufgetreten. Details: Unexpected product state 2 for product with code {934BEF80-B9D1-4A86-8B42-D8A6716A8D27},
    07.11.2016,13:23:22,Informationen,Sending EBS feedback to Sophos...,
    07.11.2016,13:23:22,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:22,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:22,Informationen,------------------ Found errors during installation: 124 ------------------,
    07.11.2016,13:23:22,Informationen,------------------ Installation program finishing with code 124 ------------------,

     

     

    Sophos Extract Log:

    2016-11-07T12:23:10Z: Process security set successfully
    2016-11-07T12:23:10Z: Launching path: C:\Users\pvieren\Downloads\SophosInstall.exe.
    2016-11-07T12:23:10Z: Begining extraction.
    2016-11-07T12:23:10Z: Reading configuration data.
    2016-11-07T12:23:10Z: Extracting files:
    2016-11-07T12:23:10Z: escdp.dat
    2016-11-07T12:23:10Z: SavResChs.dll
    2016-11-07T12:23:10Z: SavResCht.dll
    2016-11-07T12:23:10Z: SavResDeu.dll
    2016-11-07T12:23:10Z: SavResEng.dll
    2016-11-07T12:23:10Z: SavResEsp.dll
    2016-11-07T12:23:10Z: SavResFra.dll
    2016-11-07T12:23:10Z: SavResIt.dll
    2016-11-07T12:23:10Z: SavResJap.dll
    2016-11-07T12:23:10Z: Setup.exe
    2016-11-07T12:23:10Z: crt/AVRemove.exe
    2016-11-07T12:23:10Z: crt/AVRemoveW.exe
    2016-11-07T12:23:10Z: crt/data.zip
    2016-11-07T12:23:10Z: crt/library.zip
    2016-11-07T12:23:10Z: crt/license_agreements.txt
    2016-11-07T12:23:10Z: crt/manifest.dat
    2016-11-07T12:23:10Z: crt/version.txt
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcm90.dll
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcp90.dll
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcr90.dll
    2016-11-07T12:23:10Z: mcsep/manifest.dat
    2016-11-07T12:23:10Z: mcsep/setup.dll
    2016-11-07T12:23:10Z: mcsep/Sophos Management Communications System.msi
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
    2016-11-07T12:23:11Z: sau/manifest.dat
    2016-11-07T12:23:11Z: sau/setup.dll
    2016-11-07T12:23:11Z: sau/Sophos AutoUpdate.msi
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/isched.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/retailer.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/scf.dat
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SUL.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
    2016-11-07T12:23:12Z: sau_xg/manifest.dat
    2016-11-07T12:23:12Z: sau_xg/SDDS-Import.xml
    2016-11-07T12:23:12Z: sau_xg/setup.dll
    2016-11-07T12:23:12Z: sau_xg/Sophos AutoUpdate.msi
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
    2016-11-07T12:23:12Z: Verifying files:
    2016-11-07T12:23:12Z: escdp.dat
    2016-11-07T12:23:12Z: SavResChs.dll
    2016-11-07T12:23:12Z: SavResCht.dll
    2016-11-07T12:23:12Z: SavResDeu.dll
    2016-11-07T12:23:12Z: SavResEng.dll
    2016-11-07T12:23:12Z: SavResEsp.dll
    2016-11-07T12:23:12Z: SavResFra.dll
    2016-11-07T12:23:12Z: SavResIt.dll
    2016-11-07T12:23:12Z: SavResJap.dll
    2016-11-07T12:23:12Z: Setup.exe
    2016-11-07T12:23:12Z: crt/AVRemove.exe
    2016-11-07T12:23:12Z: crt/AVRemoveW.exe
    2016-11-07T12:23:12Z: crt/data.zip
    2016-11-07T12:23:12Z: crt/library.zip
    2016-11-07T12:23:12Z: crt/license_agreements.txt
    2016-11-07T12:23:12Z: crt/manifest.dat
    2016-11-07T12:23:12Z: crt/version.txt
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcm90.dll
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcp90.dll
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcr90.dll
    2016-11-07T12:23:12Z: mcsep/manifest.dat
    2016-11-07T12:23:12Z: mcsep/setup.dll
    2016-11-07T12:23:12Z: mcsep/Sophos Management Communications System.msi
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
    2016-11-07T12:23:12Z: sau/manifest.dat
    2016-11-07T12:23:12Z: sau/setup.dll
    2016-11-07T12:23:12Z: sau/Sophos AutoUpdate.msi
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/isched.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/retailer.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/scf.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SUL.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
    2016-11-07T12:23:13Z: sau_xg/manifest.dat
    2016-11-07T12:23:13Z: sau_xg/SDDS-Import.xml
    2016-11-07T12:23:13Z: sau_xg/setup.dll
    2016-11-07T12:23:13Z: sau_xg/Sophos AutoUpdate.msi
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
    2016-11-07T12:23:13Z: Running setup.
    2016-11-07T12:23:22Z: Setup program failed with code 0x0000007c.
    2016-11-07T12:23:22Z: Cleaning up.
    2016-11-07T12:23:23Z: Finishing with code 0x0000007c.

Reply
  • 0 in reply to Aditya Patel

    Endpoint Bootstrap:

    07.11.2016,13:23:13,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    07.11.2016,13:23:13,Informationen,Setup-Version 3.3.1.430,
    07.11.2016,13:23:13,Informationen,Command line: c:\users\pvieren\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20161104T125240Z,
    07.11.2016,13:23:13,Informationen,Process security set successfully,
    07.11.2016,13:23:13,Informationen,Setup-Programm wurde von C:\Users\pvieren\AppData\Local\Temp\sophos_bootstrap gestartet,
    07.11.2016,13:23:13,Informationen,Checking system TMP paths.,
    07.11.2016,13:23:13,Informationen,Checking TMP...,
    07.11.2016,13:23:13,Informationen,Temp path for System found: 'C:\Windows\TEMP'.,
    07.11.2016,13:23:13,Informationen,Tamper protection is not installed,
    07.11.2016,13:23:13,Informationen,Sophos Endpoint Defense is not installed,
    07.11.2016,13:23:13,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
    07.11.2016,13:23:13,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
    07.11.2016,13:23:14,Informationen,Checking for internet connectivity...,
    07.11.2016,13:23:15,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
    07.11.2016,13:23:15,Informationen,Checking for internet connectivity...,
    07.11.2016,13:23:16,Abgeschlossen,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
    07.11.2016,13:23:20,Informationen,Starting the install sequence.,
    07.11.2016,13:23:20,Informationen,Checking for local third-party software...,
    07.11.2016,13:23:20,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:21,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:21,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:21,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:21,Informationen,Done.,
    07.11.2016,13:23:21,Informationen,Installing MSI...,
    07.11.2016,13:23:21,FEHLER,Bei der Installation von Sophos Endpoint Security and Control ist ein unerwartetes Problem aufgetreten. Details: Unexpected product state 2 for product with code {934BEF80-B9D1-4A86-8B42-D8A6716A8D27},
    07.11.2016,13:23:22,Informationen,Sending EBS feedback to Sophos...,
    07.11.2016,13:23:22,Informationen,Sending data back to Sophos...,
    07.11.2016,13:23:22,Abgeschlossen,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    07.11.2016,13:23:22,Informationen,------------------ Found errors during installation: 124 ------------------,
    07.11.2016,13:23:22,Informationen,------------------ Installation program finishing with code 124 ------------------,

     

     

    Sophos Extract Log:

    2016-11-07T12:23:10Z: Process security set successfully
    2016-11-07T12:23:10Z: Launching path: C:\Users\pvieren\Downloads\SophosInstall.exe.
    2016-11-07T12:23:10Z: Begining extraction.
    2016-11-07T12:23:10Z: Reading configuration data.
    2016-11-07T12:23:10Z: Extracting files:
    2016-11-07T12:23:10Z: escdp.dat
    2016-11-07T12:23:10Z: SavResChs.dll
    2016-11-07T12:23:10Z: SavResCht.dll
    2016-11-07T12:23:10Z: SavResDeu.dll
    2016-11-07T12:23:10Z: SavResEng.dll
    2016-11-07T12:23:10Z: SavResEsp.dll
    2016-11-07T12:23:10Z: SavResFra.dll
    2016-11-07T12:23:10Z: SavResIt.dll
    2016-11-07T12:23:10Z: SavResJap.dll
    2016-11-07T12:23:10Z: Setup.exe
    2016-11-07T12:23:10Z: crt/AVRemove.exe
    2016-11-07T12:23:10Z: crt/AVRemoveW.exe
    2016-11-07T12:23:10Z: crt/data.zip
    2016-11-07T12:23:10Z: crt/library.zip
    2016-11-07T12:23:10Z: crt/license_agreements.txt
    2016-11-07T12:23:10Z: crt/manifest.dat
    2016-11-07T12:23:10Z: crt/version.txt
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcm90.dll
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcp90.dll
    2016-11-07T12:23:10Z: crt/Microsoft.VC90.CRT/msvcr90.dll
    2016-11-07T12:23:10Z: mcsep/manifest.dat
    2016-11-07T12:23:10Z: mcsep/setup.dll
    2016-11-07T12:23:10Z: mcsep/Sophos Management Communications System.msi
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
    2016-11-07T12:23:11Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
    2016-11-07T12:23:11Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
    2016-11-07T12:23:11Z: sau/manifest.dat
    2016-11-07T12:23:11Z: sau/setup.dll
    2016-11-07T12:23:11Z: sau/Sophos AutoUpdate.msi
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:11Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/isched.ppi
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/retailer.dll
    2016-11-07T12:23:11Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/scf.dat
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/SUL.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
    2016-11-07T12:23:12Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
    2016-11-07T12:23:12Z: sau_xg/manifest.dat
    2016-11-07T12:23:12Z: sau_xg/SDDS-Import.xml
    2016-11-07T12:23:12Z: sau_xg/setup.dll
    2016-11-07T12:23:12Z: sau_xg/Sophos AutoUpdate.msi
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:12Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
    2016-11-07T12:23:12Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
    2016-11-07T12:23:12Z: Verifying files:
    2016-11-07T12:23:12Z: escdp.dat
    2016-11-07T12:23:12Z: SavResChs.dll
    2016-11-07T12:23:12Z: SavResCht.dll
    2016-11-07T12:23:12Z: SavResDeu.dll
    2016-11-07T12:23:12Z: SavResEng.dll
    2016-11-07T12:23:12Z: SavResEsp.dll
    2016-11-07T12:23:12Z: SavResFra.dll
    2016-11-07T12:23:12Z: SavResIt.dll
    2016-11-07T12:23:12Z: SavResJap.dll
    2016-11-07T12:23:12Z: Setup.exe
    2016-11-07T12:23:12Z: crt/AVRemove.exe
    2016-11-07T12:23:12Z: crt/AVRemoveW.exe
    2016-11-07T12:23:12Z: crt/data.zip
    2016-11-07T12:23:12Z: crt/library.zip
    2016-11-07T12:23:12Z: crt/license_agreements.txt
    2016-11-07T12:23:12Z: crt/manifest.dat
    2016-11-07T12:23:12Z: crt/version.txt
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcm90.dll
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcp90.dll
    2016-11-07T12:23:12Z: crt/Microsoft.VC90.CRT/msvcr90.dll
    2016-11-07T12:23:12Z: mcsep/manifest.dat
    2016-11-07T12:23:12Z: mcsep/setup.dll
    2016-11-07T12:23:12Z: mcsep/Sophos Management Communications System.msi
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
    2016-11-07T12:23:12Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
    2016-11-07T12:23:12Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
    2016-11-07T12:23:12Z: sau/manifest.dat
    2016-11-07T12:23:12Z: sau/setup.dll
    2016-11-07T12:23:12Z: sau/Sophos AutoUpdate.msi
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:13Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/isched.ppi
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/retailer.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/scf.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/SUL.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
    2016-11-07T12:23:13Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
    2016-11-07T12:23:13Z: sau_xg/manifest.dat
    2016-11-07T12:23:13Z: sau_xg/SDDS-Import.xml
    2016-11-07T12:23:13Z: sau_xg/setup.dll
    2016-11-07T12:23:13Z: sau_xg/Sophos AutoUpdate.msi
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
    2016-11-07T12:23:13Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
    2016-11-07T12:23:13Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
    2016-11-07T12:23:13Z: Running setup.
    2016-11-07T12:23:22Z: Setup program failed with code 0x0000007c.
    2016-11-07T12:23:22Z: Cleaning up.
    2016-11-07T12:23:23Z: Finishing with code 0x0000007c.

Children
  • 0 in reply to Philipp Briel

    HI Philipp, 

    It would seem some issue with the installation due to conflict. I would recommend you to follow certain steps. 

    Step 1: 

    Check to see if these Regkey are present,

    [HKEY_CLASSES_ROOT\Installer\UpgradeCodes\23E7AA450B536F642BDB5804308525FF]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D75B3901316A3F7409FCF05D5CCDFF6E]

    If they are present , could you take a backup and delete them manually. 

    and Try installing again. 

    Step 2: Incase of the same issue then you would need to attach the logs obtained by using Process monitor tool . 

    You may follow the KB article and Run during the installation . 

    https://community.sophos.com/kb/en-us/119038

    Hope this would help you out. 

    Thanks and Regards

    Aditya Patel | Network and Security Engineer.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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