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False Positive Rapport, Google Chrome and Intercept X

 I have now had two instances where Intercept X interprets the activity of Rapport as an exploit.  This happens only in Google Chrome and makes it unusable.  Other browsers are unaffected.

Sophos support acknowledge this and will probably do something about it.  In the meantime it shows what happens after an exploit is dealt with.  Sophos Clean starts to scan the computer and will do this every time you start Google Chrome.  My resolution was to uninstall Rapport and trust other banking safeguards.



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  • HI JohnStaley, 

    Sorry to hear the issue you are facing , Could you share your service request logged with support . I would like to take at a look at this issue . Kindly Private message me the service request and the link to this thread for reference.

    Thanks and regards

    Aditya Patel 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • HI JohnStaley, 

    Sorry to hear the issue you are facing , Could you share your service request logged with support . I would like to take at a look at this issue . Kindly Private message me the service request and the link to this thread for reference.

    Thanks and regards

    Aditya Patel 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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