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Veeam backups failing. Bypass RTS fixes

Anthony Flynn

Veeam B&R version 12.2.0.334 keeps failing unless I disable/override Real Time Scanning > Files.

We have put in place all relevant exception rules that I can find on the Sophos support portal but I find I'm still having issues caused by the RTS.

Managed Detection and Response FTS 2024.2.2.5.3-MR1

Server Core Agent FTS 2024.2.2.8.2-MR1

Server Intercept X FTS 2024.1.1.12.2-MR1

Lockdown 7.1.4.68 (Unlocked)



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[edited by: GlennSen at 2:46 PM (GMT -7) on 3 Oct 2024]
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  • 0

    We've been quiet for two weeks now and now the same problem occurs again. High RAM usage due to a Sophos process and backup jobs running on errors. Is there now a solution to the problem that lasts longer than weeks?

  • 0 in reply to T0bi

    i am seeing the same issue on a new built server

    after a day , i cannot launch veeam console on the box,  if i turn off RTS i can instantly access.

    now i know we have the list of exculusions,  but i would point out i have the old server thats being replaced in operation

    that machine has veeam with sql express, and it never had any exclusions and its running fine,  i can still launch veeam console

    this box the only differences , apart from being newer beefier ssd etc,  is that i used  postgres, the machine is not domain joined and i have implemented nearly every security recommendation on the veeam security analyser 

    i have tickets with veeam and sophos open ......

  • 0 in reply to neildon1

    How much RAM usage does SSPService.exe have? Does the problem still exist immediately after a restart? 

    We also have tickets open with Sophos and Veeam and are in the process of collecting log data in various scenarios.

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