Veeam backups failing. Bypass RTS fixes

I've finally been able to raise a ticket, was having terrible trouble with the portal

Did you set the exceptions correctly according to the veeam KB article? 
KB1999: Antivirus Exclusions for Veeam Backup & Replication

Did you set the exceptions correctly according to the veeam KB1999 articel?

How much RAM usage does SSPService.exe have? Does the problem still exist immediately after a restart? 

We also have tickets open with Sophos and Veeam and are in the process of collecting log data in various scenarios.

Is the high RAM usage of the SSPS service also responsible for this? Does your process run with a lot of RAM?

We never had any problems and never ruled out any paths. The problems only appeared with the last Veeam version. The RAM usage doesn't increase quickly either. Sometimes it takes a week, sometimes a day or two.

When you use SSPservice.exe with 400MB of RAM, you notice that it becomes sluggish. From 500MB onwards there are crashes in Veeam.

Sophos support is really trying hard to fix the problem. The uneven time it takes for the problem to occur just drags the whole thing out. I'm confident that Sophos will fix the problem.

Is your server an Intel or an AMD?

The basic hardware:

System Model:              ProLiant DL360 Gen10
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 85 Stepping 4 GenuineIntel ~2095 Mhz
Total Physical Memory:     97.962 MB
Available Physical Memory: 82.362 MB

Perhaps a support ticket to Veeam will speed things up.

hello all 

so i have 

2 physical servers old / new 

old with sql express and new with postgres

i have all other servers virtual 

only server with problem has been this new one.

what i have since noticed is its not just veeam thats getting slowed down 

its the entire box, so for example launching powershell as admin takes over a minute 

changing font size in notepad hangs  etc etc 

stopping real time scanning doesnt reduced the ram usage on the sophos process

but the box is instantly back to normal and responsive

on a side note as i was using powershell to test,  launching powershell would load the window but never return the command prompt

by a process of stopping every other service in turn , i found that turning off AMSI protection would allow powershell to work normally.

so i have completely removed sophos and installed it again, both times i installed it the installation completed without errors. i dont ever remember having to reinstall sophos sserver client.....

its running now with the exclusions for veeam and postgres , overnight its operating normally, previously i was seeing disruption within less than 24 houts, so i will see how i go, checking in with sophos engieer monday

as i explained to the engineer since moving to central and intercept x i never bothered with exclusions and have never had any issues.

and finally , i have anohter box that runs  veeam one and veeam 365,  the latest version of 365 has a forced migration to postgres. so that box is now running both postgres and  sql express !  that has no exceptions either so i will leave that one as it is to see if it gets worse.   

This is exactly the same error pattern as ours. We also reinstalled the Sophos client, unfortunately without success.

In the meantime we had received an FTS special version to test, but we are now back to the normal version and testing it.