Duplicate Device Detection

Hi,

We have some devices detected as cloned devices by Sophos Central. Old devices last communication time stamp practically same as new device install time.

One of them had been cloned twice in last 2 days (3 device copies now).

Thanks in advance.

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[edited by: GlennSen at 9:24 AM (GMT -7) on 3 Sep 2024]

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Maxim-Sophos 29 days ago +1 suggested

Could be this issue: https://support.sophos.com/support/s/article/KBA-000009903?language=en_US

0 Maxim-Sophos 29 days ago

Could be this issue: https://support.sophos.com/support/s/article/KBA-000009903?language=en_US
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0 SophosNewby 26 days ago

Have the exact same issue, occurred on Aug 13th.
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0 Rutvik Chavda 26 days ago in reply to SophosNewby

Hello, SophosNewby

We appreciate your reaching out to the Sophos Community Forum.

This issue occurred between 8th August 2024 and 13th August 2024. This issue was caused by a performance issue in our Central backend that incorrectly triggered the Duplicate device detection logic. I suggest you refer to this article on removing the duplicate device from the central console.

Please refer to this article for in-depth information: support.sophos.com/.../KBA-000009912

Regards,

Rutvik Chavda

Global Digital Endpoint Security Engineer

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0 SophosNewby 26 days ago in reply to Rutvik Chavda

Thank you, will have a look at that provided KB.
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