This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Battlenet cannot launch any game

Hello,

I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc.

I have tried to create some exclusion policy for the game but didn't help.

If i tamper with the endpoint agent and disable "Exploit Mitigation", "Ransomware Detection" and "Device Hardening" the game launches successfully.

As you understand disabling this settings is not a permanent solution. And i would like to find one. I cannot imagine that battlenet is a ransomware or exploitation software. Is it? Can someone help me please with this problem. I have searched in different forums about an answer but i cannot find one.



This thread was automatically locked due to age.
Parents Reply Children
  • Thanks for the reply. I updated the software package and also added the exclusions and still can't launch. I went through the overrides and it appears to be an exploit mitigation issue, when I reenable them it won't launch. I've attached a pic of the exclusions I have put in for playing Call of Duty launched from Battle.net, let me know if there is anything else I should try.

    Thanks!