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Sophos Update failing

AndreasLiesegang 9 months ago

Hi,

today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X:

in the Log:

Sophos File Scanner v1.11.3.879 konnte nicht installiert werden.

Does anyone else have the same problem or does anyone know where I can get more information about this error?

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Michael Schneider 9 months ago in reply to Michael Schneider +6 verified

This is what i got from sophos: The Sophos File Scanner update issue is currently under investigation by our developers. The internal case number is WINEP-52707 While the error indicates an installation…

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0 Michael Schneider 9 months ago

Same problem here - have a critical ticket opend at sophos, no response - case 07216339

No checked the forum here, seems to be a at least DACH problem?
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0 Michael Schneider 9 months ago

Same problem here - have a critical ticket opend at sophos, no response - case 07216339

No checked the forum here, seems to be a at least DACH problem?
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0 Svetlozar Grigorov 9 months ago in reply to Michael Schneider

Spend 30 minutes on the phone with Sophos - seems this is a global issue and the Dev team are working on resolution. They were not able to provide any estimations.
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+1 Michael Schneider 9 months ago in reply to Michael Schneider

This is what i got from sophos:

The Sophos File Scanner update issue is currently under investigation by our developers. The internal case number is WINEP-52707 While the error indicates an installation failure, this only prevents Sophos File Scanner from loading the latest local reputation data. It will subsequently fall back to the existing data. There is no loss of protection.
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0 Michael Schneider 9 months ago in reply to Michael Schneider

seems to work again - no rebeeot required on my client. many more to test.
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