Sophos installation failed

Hi all, 

I have been following this issue for the last week. I have checked the installer and confirmed that i used the latest version installed but i still have the ERROR : Exception: Failed to verify package manifest, error code 7. Could someone please give me some advice? :)

Hi Ivy Nguyen,

Good day.

Firstly, make sure you have downloaded the latest setup file version [v1.19] directly from the central account.

To isolate the root cause of the issue, is it possible to try the testing steps below?

• Download a new installer from central in any other test devices, run that installer, and check the issue.
• Download a new installer into this device from any other central account and try the installation.

For your information, this release brings two new FATAL pre-checks:

1. On Windows search, open Local security policy or on Run, type secpol.msc, and then press ENTER.
2. Under Security Settings, Select Local Policies and then User Rights Assignment.
3. Check if the User Rights Assignment settings below are assigned to the administrator.
   
   SeShutdownPrivilege: Shut down the system
   SeBackupPrivilege: Backup files and directories
   SeRestorePrivilege: Restore files and directories
   SeTakeOwnershipPrivilege: Take ownership of files or other objects​​​​​​​
   SeSecurityPrivilege: Manage auditing and security log

If not done, you can assign them and then try to open the setup file as administrator and install it again.

Hi Ivy Nguyen,

Good day.

Firstly, make sure you have downloaded the latest setup file version [v1.19] directly from the central account.

To isolate the root cause of the issue, is it possible to try the testing steps below?

• Download a new installer from central in any other test devices, run that installer, and check the issue.
• Download a new installer into this device from any other central account and try the installation.

For your information, this release brings two new FATAL pre-checks:

1. On Windows search, open Local security policy or on Run, type secpol.msc, and then press ENTER.
2. Under Security Settings, Select Local Policies and then User Rights Assignment.
3. Check if the User Rights Assignment settings below are assigned to the administrator.
   
   SeShutdownPrivilege: Shut down the system
   SeBackupPrivilege: Backup files and directories
   SeRestorePrivilege: Restore files and directories
   SeTakeOwnershipPrivilege: Take ownership of files or other objects​​​​​​​
   SeSecurityPrivilege: Manage auditing and security log

If not done, you can assign them and then try to open the setup file as administrator and install it again.