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operating Apple Mac computers: Not started: SophosScanD

How does Sophos think we could operate your software correctly on Mac computes?

Whenever there is a Sophos Intercept-X Client update or a new user logs in on the Mac, Intercept-X is not working anymore until the Sophos services are manually allowed again.

We have no Device Management for Mac computers.

It's not possible to have a stable situation with this limitations - 30-40% of our Mac computers is always "red" in Central management.

I'm aware of doc.sophos.com/.../index.html

In your doc you wrote:

Even the notifications from Sophos are often blocked by MacOS, so the user will not notice issues with Sophos Software on the Mac.

Some Sophos services are not running/missing

Not started: SophosScanD

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0 Gladys over 1 year ago

Hi LHerzog ,

Have you had a chance to perform the steps in this article under the "Retrigger prompts" section?

Gladys Reyes

Global Community Support Engineer
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0 LHerzog over 1 year ago in reply to Gladys

Yes, I've seen it. But I think this cannot be done as regular maintenance.

If the user is not at the device when a prompt for new system extension permissions is shown, or dismisses the prompt due to lack of knowledge, it will never come again.

Next, the Sophos endpoint icon is always black. why black? and it will not change, when there is an issue. It should show up with a coloured icon, red, orange, whatever when there is a problem. If it is always black, the user will not know if it is not working.

When SophosScanD is disabled, the endpoint protection is useless.
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0 LHerzog over 1 year ago in reply to LHerzog

I see, Sophos and Mac Protection is more or less manual administration. Two pieces of Software not running good together.
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0 Gladys over 1 year ago in reply to LHerzog

Hi LHerzog ,

Thanks for getting back to us. I've inquired internally regarding this, and we'll need to investigate further around the permission set, as it might be slightly different from what we expect. We'd suggest raising a support case to have this checked by our team.

LHerzog said:
Next, the Sophos endpoint icon is always black. why black? and it will not change, when there is an issue. It should show up with a coloured icon, red, orange, whatever when there is a problem. If it is always black, the user will not know if it is not working.

This makes sense. You can submit this as a feedback or a feature request.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Gladys over 1 year ago in reply to LHerzog

Hi LHerzog ,

Thanks for getting back to us. I've inquired internally regarding this, and we'll need to investigate further around the permission set, as it might be slightly different from what we expect. We'd suggest raising a support case to have this checked by our team.

LHerzog said:
Next, the Sophos endpoint icon is always black. why black? and it will not change, when there is an issue. It should show up with a coloured icon, red, orange, whatever when there is a problem. If it is always black, the user will not know if it is not working.

This makes sense. You can submit this as a feedback or a feature request.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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