operating Apple Mac computers: Not started: SophosScanD

Hi LHerzog ,

Have you had a chance to perform the steps in this article under the "Retrigger prompts" section?

Yes, I've seen it. But I think this cannot be done as regular maintenance.

If the user is not at the device when a prompt for new system extension permissions is shown, or dismisses the prompt due to lack of knowledge, it will never come again.

Next, the Sophos endpoint icon is always black. why black? and it will not change, when there is an issue. It should show up with a coloured icon, red, orange, whatever when there is a problem. If it is always black, the user will not know if it is not working.

When SophosScanD is disabled, the endpoint protection is useless.

I see, Sophos and Mac Protection is more or less manual administration. Two pieces of Software not running good together.

Hi LHerzog ,

Thanks for getting back to us. I've inquired internally regarding this, and we'll need to investigate further around the permission set, as it might be slightly different from what we expect. We'd suggest raising a support case to have this checked by our team.

LHerzog said:

Next, the Sophos endpoint icon is always black. why black? and it will not change, when there is an issue. It should show up with a coloured icon, red, orange, whatever when there is a problem. If it is always black, the user will not know if it is not working.

This makes sense. You can submit this as a feedback or a feature request.