Sophos no deja entrar a mis usuario a una pagina de gobierno (egob.finanzas.cdmx.gob.mx/.../a) porque una aplicación que usa la categoriza como "Mal/HTMLGen-A". Ya puse la pagina en una whitelist y nada.
When malware is detected on a website, you will need to create a website exclusion within your Threat Protection Policy of the type "Website".
If your Web Control Policy is blocking access to the website due to the website category being identified as Malicious, as Gladys suggested, adding a website management exclusion will work. In this situation, you would see an alert showing "Website blocked due to category <Category>"
When testing this on a local device, the detection I see states:
Access was blocked to "global.e-gob.app" because of "Mal/HTMLGen-A".
You will need to add the Threat Protection exclusion for the website "global.e-gob.app" instead of the link you provided in the original post, as this is the specific element in the webpage which is being blocked.
I was able to test this and can confirm it is working as expected after adding this exclusion.
I did the exclution and no.
