Sophos Endpoint

Discussions Installation caught error SDDS3 sync failed

Sophos Endpoint requires membership for participation - click to join

Thread Info

State Verified Answer
+1 person also asked this people also asked this
Locked Locked
Replies 7 replies
Subscribers 16 subscribers
Views 8334 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installation caught error SDDS3 sync failed

Frankelvin Santos over 1 year ago

I tried to rename the first computer and the problem was fixed, but now I'm trying to rename two more computers but I'm still getting the same issue.

This thread was automatically locked due to age.

Top Replies

Lun King Lam over 1 year ago in reply to FormerMember +1 verified

Fixed, just uninstalled HP preinstalled program, anyway thanks

0 Sophos User930 over 1 year ago

Can you provide the logging from the last update from \ProgramData\Sophos\AutoUpdate\Logs\SophosUpdate.log. I assume it's installed OK rather than the initial install?
Cancel
Vote Up 0 Vote Down

Cancel
0 Lun King Lam over 1 year ago

me too. I got a same problem, so how to fix it? Thank you so much
Cancel
Vote Up 0 Vote Down

Cancel
0 Sophos User930 over 1 year ago in reply to Lun King Lam

Without the SophosUpdate.log it would be hard to say. I would suggest note the time, call update now from the UI. Open: \ProgramData\Sophos\AutoUpdate\Logs\SophosUpdate.log
Find where the last update started and make that text available here. Thanks.
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 1 year ago

Can you confirm what OS is running on the machine?

Have you properly excluded the SDDS3 URLs from any filters or firewalls upstream from the workstation?

Is this happening all the time or only when the machine comes out of sleep?
Cancel
Vote Up 0 Vote Down

Cancel
0 Lun King Lam over 1 year ago in reply to FormerMember

Windows 10, and it is happening even I am running on the machine with remote desktop, other windows 10 are no problems, so I don't know why? Is it show error because of some windows update? Thanks
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 1 year ago in reply to Lun King Lam

What's in the updater log? If you go to the Endpoint Self Help tool - what does it say there for the error?
Cancel
Vote Up 0 Vote Down

Cancel
+1 Lun King Lam over 1 year ago in reply to FormerMember

Fixed, just uninstalled HP preinstalled program, anyway thanks
Cancel
Vote Up +1 Vote Down

Cancel