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Sophos File Scanner Hight Hardware Usage

Tamoor Sohail over 1 year ago

Hi,

I work in an organisation environment where we have a variety of user laptops and are running Sophos Endpoint.

Products

Core Agent 2022.4.1.1

Sophos Intercept X 2022.1.3.3

We have been experiencing an issue with one device, a Lenovo V15-11L where the Sophos File Scanner task is always running at a high CPU, Memory and Disk rate.

This device has been reset multiple times and the issue remains in place. Please could someone offer some advise on a solution to this as no other devices have experienced any issues with this?

I look forward to hearing from you.

Kind Regards,

Tamoor

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Top Replies

Sophos User930 over 1 year ago in reply to Tamoor Sohail +1

If the SophosFileScanner.exe process (child, worker process) is using high CPU, it is very likely to be scanning files as that's most of what it does. The log files "C:\ProgramData\Sophos\Sophos File…

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0 Chris Karpowicz over 1 year ago

We have several Windows 10 22H2 computers with Sophos Core Agent 2022.4.2.1 and Sophos intercept X 2022.1.3.3 that will have 100% disk usage the sophos file scanner being top of the list.
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0 Gladys over 1 year ago in reply to Chris Karpowicz

Hi Chris,

Have you had a chance to look at the following article?

- Sophos File Scanner Performance: What's being Scanned/What to Exclude

This would help identify which files and directories are being scanned.

Gladys Reyes
Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 Gladys over 1 year ago in reply to Chris Karpowicz

Hi Chris,

Have you had a chance to look at the following article?

- Sophos File Scanner Performance: What's being Scanned/What to Exclude

This would help identify which files and directories are being scanned.

Gladys Reyes
Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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Vote Up +1 Vote Down

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