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Bandwith Issues Chrome/Firefox/Edge

We have been using Sophos intercept x advanced with MTR for about 6 weeks. Since then, our bandwidth has dropped 90%. We use a gigabit internet connection and have previously achieved the following values in a speed test in the browser: Down: 900MB/s Up: 800MB/s

Now, if we're lucky, we'll get Down: 60MB/s Up: 300MB/s.

We found out that it is due to the following settings:



If these settings are deactivated, we have full bandwidth when surfing again. But we don't want to leave them disabled.


This is not a condition, the support from Sophos is not getting anywhere either. We expected more...


here are the screenshots from the speedtest:

deactivated settings:


activated settings:

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Top Replies

Sophos User930 over 1 year ago in reply to btdb +3

I’m not suggesting that. Just trying to narrow down the specific feature within the NTP component. I think this is one for Support/Dev.

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0 Qoosh over 1 year ago

Hi Daniel,

Thanks for reaching out to the Sophos Community Forum.

I recommend trying out the CLI speed test mentioned near the bottom of the following Recommended Read article. Let me know if you continue to see the same results when running this test.
- Running speed tests on a Sophos Endpoint protected machine

Kushal Lakhan

Team Lead, Global Community Support
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0 Jose Miranda over 1 year ago in reply to Qoosh

Hello Kushal,

Do you know if Sophos is working on a fix for this speed issue? we have over 4000 computers deployed with sophos AV and everyday we are getting more customers reporting browsing speed issues due to the network threat protection throttling the internet speeds. on one network its throttling my gigabit speeds down to 40-60 mbps. my only remedy at the moment is to disable network threat protection.

thanks,

Jose
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0 Qoosh over 1 year ago in reply to Jose Miranda

Hi Jose,

Our team is actively working on a fix for this issue. If you wish to receive test builds to try out, I suggest opening a support case with our team. Once the case is escalated, it will be associated with the ongoing development case we have opened internally.

Kushal Lakhan

Team Lead, Global Community Support
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0 Qoosh over 1 year ago in reply to Jose Miranda

Hi Jose,

Our team is actively working on a fix for this issue. If you wish to receive test builds to try out, I suggest opening a support case with our team. Once the case is escalated, it will be associated with the ongoing development case we have opened internally.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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