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Sophos System Protection Service startup type got set "Manual" and cannot change it back to Automatic

David Parenteau

Sophos System Protection Service startup type got set "Manual" and get Access is denied when I try to change it to Automatic

My domain login is member of the Administrators group on the local machine. However, impossible for me to stop and/or change the startup type of this service: getting "Access is denied." when clicking Apply.

Also, impossible for me to access the folder "C:\ProgramData\Sophos\Endpoint Defense", it says 

Any ideas about what could be wrong?



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  • +1

    Hello David,

    Thank you for reaching out to the Sophos Community.

    As Bruce mentioned, you'll need to turn off Tamper Protection to interact with Sophos' services. If you're using the SEC Managed version of Sophos Anti-Virus, you may need to add your user account to the "SophosAdministrator" group locally, in addition to disabling Tamper Protection. 

    Let me know if any updates have been installed recently or if a restart helps return the service to normal. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hello David,

    Thank you for reaching out to the Sophos Community.

    As Bruce mentioned, you'll need to turn off Tamper Protection to interact with Sophos' services. If you're using the SEC Managed version of Sophos Anti-Virus, you may need to add your user account to the "SophosAdministrator" group locally, in addition to disabling Tamper Protection. 

    Let me know if any updates have been installed recently or if a restart helps return the service to normal. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0 in reply to Qoosh

    Kushal, yes, I got multiple updates by months. Hard to say for me which could be concerned because the issue about the service set to Manual is present since some weeks now. But with your help and Bruce, I have been able to restart the machine with a service that get back on track automatically.

    Thanks a lot!

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