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Sophos Installation exit code 10, 66 and 64

Gurdeep Singh3 over 3 years ago

Hello, I'm getting exit code 10,66 and 64 while doing Sophos Anti-Virus installation. Could anyone help me on this ?

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0 Yashraj S over 3 years ago

Hi Gurdeep Singh3,

Could you please let us know the OS you’re using? Was there a previous installation of Sophos on this device? Please share the installation logs - support.sophos.com/.../KB-000034888.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 3 years ago

Hi Gurdeep Singh3,

Could you please let us know the OS you’re using? Was there a previous installation of Sophos on this device? Please share the installation logs - support.sophos.com/.../KB-000034888.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Gurdeep Singh3 over 3 years ago in reply to Yashraj S

Hello Yashraaj, Thanks for replying.

The issues occurs in 2012 R2, 2016 and 2019 Windows OS. Yes, there was previous installation exist on the servers.
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0 GlennSen over 3 years ago in reply to Gurdeep Singh3

Hi Gurdeep,

You need to remove the previous installation on this server before you proceed with installing a fresh one. You can use Sophos ZAP to clean up this server. Refer to this documentation.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Gurdeep Singh3 over 3 years ago in reply to GlennSen

Hello Glenn,

Thanks for reply. I will try and share the results. In the meantime, could you please provide any link or doc where I can find the description of these exit codes. I found other exit codes but not for these ones. Please help.
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0 Yashraj S over 3 years ago in reply to Gurdeep Singh3

The description for these exit codes might not be available, which suggests that our internal teams use these codes to investigate issues.

Thanks,

Yashraj Singha
Manager | Global Community Support
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