Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 14 subscribers
  • Views 2755 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issues with hotel and airport WiFi

J_B

Does anyone else have issues with users connecting to guest WiFi networks, seems to mainly effect Mac users. When we set the users machine to a profile that has no Threat Protection features enabled the connection works, so it is not Web Control settings.

This is quite a tricky one to recreate and test on the bench so was wondering if anyone else has experienced this and has a solution short of turning off all Threat Protection features. 



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to RichardP

    No, they are fairly generic MacOS builds with just Chrome and Office added to them. From what I understand, this happens in both Safari and Chrome. 

  • 0 in reply to J_B

    okay, I think this will probably need more indepth investigation than I can do over the forum. I would suggest you open a support case and gather the following:

    1) a SDU from one or more affected machines

    2) a TCPDump while the issue is happening

    3) a TCPDump while the issue isn't happening (turn off the parts product if needed)

    I think the issue is with the WIFI having a landing page that is getting blocked or not presented - probably because it has an untrusted cert - but I can't be sure without the above.

    RichardP

    Program Manager, Support Readiness | CISSP | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Unfiltered HTML