This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issues with hotel and airport WiFi

Does anyone else have issues with users connecting to guest WiFi networks, seems to mainly effect Mac users. When we set the users machine to a profile that has no Threat Protection features enabled the connection works, so it is not Web Control settings.

This is quite a tricky one to recreate and test on the bench so was wondering if anyone else has experienced this and has a solution short of turning off all Threat Protection features.

This thread was automatically locked due to age.

0 RichardP over 2 years ago

Hi,

Need specific versions of the OS and Endpoint install to answer this.

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 J_B over 2 years ago in reply to RichardP

Hi Richard, it will be agent 10.0.4 and most likely the OS will be Big Sur, We're still trying to gather more information but it means sending a technician to one of the sites with WiFi where its not working.

The only thing I can think is that Sophos is seeing the redirect to the captive portal as something malicious? But nothing shows in the events page.
Cancel
Vote Up 0 Vote Down

Cancel
0 RichardP over 2 years ago in reply to J_B

Is there any vpn products installed and active on the system?

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 J_B over 2 years ago in reply to RichardP

No, they are fairly generic MacOS builds with just Chrome and Office added to them. From what I understand, this happens in both Safari and Chrome.
Cancel
Vote Up 0 Vote Down

Cancel
0 RichardP over 2 years ago in reply to J_B

okay, I think this will probably need more indepth investigation than I can do over the forum. I would suggest you open a support case and gather the following:

1) a SDU from one or more affected machines

2) a TCPDump while the issue is happening

3) a TCPDump while the issue isn't happening (turn off the parts product if needed)

I think the issue is with the WIFI having a landing page that is getting blocked or not presented - probably because it has an untrusted cert - but I can't be sure without the above.

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel