When can we expect a new version for Big Sur?

Hi J_B,

Thank you for reaching us. This has been acknowledge by our development team and is currently working with this to solve the issues being faced on Big Sur OS.

We will keep you posted for the updates. 

Hi Glen, while I appreciate you getting back to me, I could do with a little bit more detail or even a rough road map to go back to my colleagues with. I've effectively crippled certain teams workflows by insisting on host protection on all devices. With a rough timeline I think it will be more palatable. 

Also, any ideas when the next EAP will be available? 

The thing that erks me is that someone inside Sophos must either be responsible for fixing this or not. It's the lack of information and the feeling of being strung along. 

If there genuinely is no set plan to fix the issue we're going to have to look at another vendor as I can't keep fobbing off my userbase like Sophos fobs off its customers! 

As a Mac admin, I'm also soon at a loss to explain why Sophos is being so careless here. Therefore, I will also consider other security solutions, apparently the same track is driven at Monterey as under Big Sur. Wait until the OS is released and then the end customer can play beta tester.

We delayed our Big Sur upgrade for ages waiting for Sophos compatibility and then I foolishly announced that we could go ahead with the update because Sophos say they support it. Boy do I look like an idiot now! 

The same situation here, also an idiot now :-)

Yashraj S can you please clarify how we would go about claiming back some or all of the license cost from Sophos for our Mac installations as the software is not fit for purpose. I don't really want to go to the hassle of uninstalling it but seeing as you've crippled our development and creative teams to the point we have had to disable everything, it seems pretty pointless to keep paying for it. 

There is still the outstanding question of how we can get more clarity on release schedules and road maps and what messaging I can take back to my senior management who are now thinking this whole security thing is more hassle than its worth. I think you or GlennSen need to escalate this point internally until we can get an answer. 

I'm sure mickl089 and Jeff Haussler and Naomi Buckwalter and Ryan Dombrowski would all want an answer too. These are just recent examples, I've not even gone back through the older threads on this topic. 

Hi J_B, 

I sincerely apologize for the inconvenience and can understand how it affects productivity in your organization. I recently reached out to our internal team to see if we have any upcoming releases for Mac, and I've got an update today. A newer version of the Mac Endpoint is going to be released in July. I'd request you to wait as that version is being readied for release as we speak. Your patience and cooperation are deeply appreciated.

I'm just posting this for others to see, but if the July release that was mentioned is for 10.1.0, we've already tried that Early Access Program and it made zero difference for the people experiencing issues in our environment. So if you're an IT admin reading this thread, I would not necessarily bet on it solving your problems. We've already abandoned Sophos for an alternative product but I just wanted to share my experience. 

Hi Jeff, thanks for sharing your experience, I'm trying to stay optimistic about this upcoming release but if it doesn't fix it/arrive on time I think I am going to have to pull the rip cord and go out to market for a different solution. 

Hi Jeff Haussler, 

Really sorry that you're still facing issues. Could you please PM me your support ticket number(s)? I'd like to take a look. 

Hi J_B, 

This will be a staged rollout so if you want to get hold of the newer version first, please PM me the email address associated with your Sophos Central account and license, and I can request to add you in the initial group release.

Hi J_B, 

This will be a staged rollout so if you want to get hold of the newer version first, please PM me the email address associated with your Sophos Central account and license, and I can request to add you in the initial group release.

Hi Everyone, 

The release of the new version of the Mac Endpoint would be complete in the first week of August. 

I hope that will improve the performance, because our Big Sur users are complaining randomly about very slow systems and freezes with Sophos Endpoint, which makes it very hard to analyze and replicate. From my experience the high load is caused by the extensions. Disabling some functions is not a good option, because that´s what we are paying for. On the other hand I have not found any documentation which configuration in Sophos Central is linked to which service on the client. If the problems persist or we have to wait again many months until support for a new OS, I will be forced to look for another software to protect our clients.

We started to promote Big Sur update 2 weeks ago but had to withdraw it because of performance issues with Sophos. Users are complaining that everything is slow since they upgraded to BS. Our teams are mainly developers, and they say that their build time increased dramatically. Even on my own machine (on which I use only web browsers) I experienced com.sophos.endpoint.networkextension running at 100% CPU with fans spinning fast. It was even cutting my internet connection. We use Sophos Central with Sophos Endpoint 10.1.4.