When can we expect a new version for Big Sur?

Hi J_B,

Thank you for reaching us. This has been acknowledge by our development team and is currently working with this to solve the issues being faced on Big Sur OS.

We will keep you posted for the updates. 

Hi Glen, while I appreciate you getting back to me, I could do with a little bit more detail or even a rough road map to go back to my colleagues with. I've effectively crippled certain teams workflows by insisting on host protection on all devices. With a rough timeline I think it will be more palatable. 

Also, any ideas when the next EAP will be available? 

I'm also starting to find it shameful that Sophos gives us the impression that the users themselves know more about the engine than the developers themselves. There are countless threads talking about the same problems, but there doesn't seem to be a reasonable solution, let alone a software patch.

The thing that erks me is that someone inside Sophos must either be responsible for fixing this or not. It's the lack of information and the feeling of being strung along. 

If there genuinely is no set plan to fix the issue we're going to have to look at another vendor as I can't keep fobbing off my userbase like Sophos fobs off its customers! 

As a Mac admin, I'm also soon at a loss to explain why Sophos is being so careless here. Therefore, I will also consider other security solutions, apparently the same track is driven at Monterey as under Big Sur. Wait until the OS is released and then the end customer can play beta tester.

We delayed our Big Sur upgrade for ages waiting for Sophos compatibility and then I foolishly announced that we could go ahead with the update because Sophos say they support it. Boy do I look like an idiot now! 

The same situation here, also an idiot now :-)

Yashraj S can you please clarify how we would go about claiming back some or all of the license cost from Sophos for our Mac installations as the software is not fit for purpose. I don't really want to go to the hassle of uninstalling it but seeing as you've crippled our development and creative teams to the point we have had to disable everything, it seems pretty pointless to keep paying for it. 

There is still the outstanding question of how we can get more clarity on release schedules and road maps and what messaging I can take back to my senior management who are now thinking this whole security thing is more hassle than its worth. I think you or GlennSen need to escalate this point internally until we can get an answer. 

I'm sure mickl089 and Jeff Haussler and Naomi Buckwalter and Ryan Dombrowski would all want an answer too. These are just recent examples, I've not even gone back through the older threads on this topic. 

Hi J_B, 

I sincerely apologize for the inconvenience and can understand how it affects productivity in your organization. I recently reached out to our internal team to see if we have any upcoming releases for Mac, and I've got an update today. A newer version of the Mac Endpoint is going to be released in July. I'd request you to wait as that version is being readied for release as we speak. Your patience and cooperation are deeply appreciated.

I'm just posting this for others to see, but if the July release that was mentioned is for 10.1.0, we've already tried that Early Access Program and it made zero difference for the people experiencing issues in our environment. So if you're an IT admin reading this thread, I would not necessarily bet on it solving your problems. We've already abandoned Sophos for an alternative product but I just wanted to share my experience. 

Hi Jeff, thanks for sharing your experience, I'm trying to stay optimistic about this upcoming release but if it doesn't fix it/arrive on time I think I am going to have to pull the rip cord and go out to market for a different solution. 

Hi Jeff Haussler, 

Really sorry that you're still facing issues. Could you please PM me your support ticket number(s)? I'd like to take a look. 

Hi Jeff Haussler, 

Really sorry that you're still facing issues. Could you please PM me your support ticket number(s)? I'd like to take a look.