Server Endpoint Protection - how to get customer information

Hi GernotMeyer

If you click on the Endpoint Self help when you open Sophos Endpoint, under update you will find the username that is used for updating endpoint. 

Thanks for answer

In "Self Help menue" you mean?

There is a crypted value for "used credentials". No idea who this is.

I looked to a known system. There is also only a crypted value existing.

Any chance to translate this?

I would be better to remove the 'unknown' install and replace it with your own proper installer. 

If the data in the machine doesn't match your accounts - then it isn't from your account and we won't look up that data for you.

You can actually simply reregister the endpoint with your new Installation.

https://support.sophos.com/support/s/article/KB-000036839?language=en_US

--registeronly

But you need to disable tamper protection first, if you have access to it (maybe its disabled)?

Download your new installer, run it with --registeronly

After processing that: https://support.sophos.com/support/s/article/KB-000036125?language=en_US&name=KB-000036125

I was able to register the device in its final central environment. but Sophos System Protection Service does not start any more. Also an uninstall fails.

After processing that: https://support.sophos.com/support/s/article/KB-000036125?language=en_US&name=KB-000036125

I was able to register the device in its final central environment. but Sophos System Protection Service does not start any more. Also an uninstall fails.