Hello guys, I have been installed Sophos end point in some machines i
n my company and I saw this error on 2 machines only. What I can do in this case?
This thread was automatically locked due to age.
Hello guys, I have been installed Sophos end point in some machines in my company and I saw this error on 2 machines only. What I can do in this case?
Started C:\Users\SYNDIT~1\AppData\Local\Temp\sfl-ca229000\Setup.exe
2021-03-09T01:18:54.9937989Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:18:54.9937989Z INFO : Stage 1 command-line options:
2021-03-09T01:18:54.9937989Z INFO : ---
2021-03-09T01:18:54.9937989Z INFO : Quiet mode on: 0
2021-03-09T01:18:54.9937989Z INFO : Automatic Proxy detection disabled: 0
2021-03-09T01:18:54.9937989Z INFO : No feedback mode on: 0
2021-03-09T01:18:54.9947988Z INFO : Dump feedback enabled: 0
2021-03-09T01:18:54.9947988Z INFO : Bypass competitor removal: 0
2021-03-09T01:18:54.9947988Z INFO : Using CRT catalog file path: --
2021-03-09T01:18:54.9947988Z INFO : Only register endpoint with Central: 0
2021-03-09T01:18:54.9947988Z INFO : Log messages between endpoint and Central: 0
2021-03-09T01:18:54.9947988Z INFO : Log command-line passed to executables: 0
2021-03-09T01:18:54.9947988Z INFO : Using custom server that hosts the installer stage2 filename: --
2021-03-09T01:18:54.9957987Z INFO : Using cloud group: --
2021-03-09T01:18:54.9957987Z INFO : Overriding computer name: --
2021-03-09T01:18:54.9957987Z INFO : Overriding computer description: --
2021-03-09T01:18:54.9957987Z INFO : Overriding domain name: --
2021-03-09T01:18:54.9957987Z INFO : Language will be set to: --
2021-03-09T01:18:54.9957987Z INFO : Using message relays: --
2021-03-09T01:18:54.9957987Z INFO : Proxy address: --
2021-03-09T01:18:54.9967986Z INFO : Proxy user name: --
2021-03-09T01:18:54.9967986Z INFO : Using custom customer token: --
2021-03-09T01:18:54.9967986Z INFO : Using specified products: --
2021-03-09T01:18:54.9967986Z INFO : Using certificates from the program data folder: 0
2021-03-09T01:18:54.9967986Z INFO : Using custom customer ID: --
2021-03-09T01:18:54.9967986Z INFO : Using specified user ID: --
2021-03-09T01:18:54.9967986Z INFO : Using local install source: --
2021-03-09T01:18:54.9967986Z INFO : Using experimental SRV: --
2021-03-09T01:18:54.9967986Z INFO : Invoked as part of SEC migration: 0
2021-03-09T01:18:54.9967986Z INFO : Using experimental ARM64: 0
2021-03-09T01:18:54.9967986Z INFO : Using experimental SDDS3: 0
2021-03-09T01:18:54.9977985Z INFO : ---
2021-03-09T01:18:55.0007982Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:19:06.1456836Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:19:06.1466835Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:19:06.1466835Z INFO : Set security protocol: 00000800
2021-03-09T01:19:06.1466835Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:19:06.1506831Z INFO : Request content size: 31
2021-03-09T01:19:18.1544826Z ERROR : WinHttpSendRequest failed with error 12007
2021-03-09T01:19:18.1544826Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
2021-03-09T01:19:18.1554825Z INFO : Cleaning up extracted files
2021-03-09T01:19:24.4278552Z INFO : FindMainWindow: pid=0
2021-03-09T01:19:24.4338546Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy
2021-03-09T01:07:17.3697347Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:07:17.3697347Z INFO : Stage 1 command-line options:
2021-03-09T01:07:17.3707345Z INFO : ---
2021-03-09T01:07:17.3707345Z INFO : Quiet mode on: 0
2021-03-09T01:07:17.3707345Z INFO : Automatic Proxy detection disabled: 0
2021-03-09T01:07:17.3707345Z INFO : No feedback mode on: 0
2021-03-09T01:07:17.3717343Z INFO : Dump feedback enabled: 0
2021-03-09T01:07:17.3717343Z INFO : Bypass competitor removal: 0
2021-03-09T01:07:17.3717343Z INFO : Using CRT catalog file path: --
2021-03-09T01:07:17.3717343Z INFO : Only register endpoint with Central: 0
2021-03-09T01:07:17.3717343Z INFO : Log messages between endpoint and Central: 0
2021-03-09T01:07:17.3727341Z INFO : Log command-line passed to executables: 0
2021-03-09T01:07:17.3727341Z INFO : Using custom server that hosts the installer stage2 filename: --
2021-03-09T01:07:17.3727341Z INFO : Using cloud group: --
2021-03-09T01:07:17.3727341Z INFO : Overriding computer name: --
2021-03-09T01:07:17.3727341Z INFO : Overriding computer description: --
2021-03-09T01:07:17.3727341Z INFO : Overriding domain name: --
2021-03-09T01:07:17.3737339Z INFO : Language will be set to: --
2021-03-09T01:07:17.3737339Z INFO : Using message relays: --
2021-03-09T01:07:17.3737339Z INFO : Proxy address: --
2021-03-09T01:07:17.3737339Z INFO : Proxy user name: --
2021-03-09T01:07:17.3737339Z INFO : Using custom customer token: --
2021-03-09T01:07:17.3737339Z INFO : Using specified products: --
2021-03-09T01:07:17.3747337Z INFO : Using certificates from the program data folder: 0
2021-03-09T01:07:17.3747337Z INFO : Using custom customer ID: --
2021-03-09T01:07:17.3747337Z INFO : Using specified user ID: --
2021-03-09T01:07:17.3747337Z INFO : Using local install source: --
2021-03-09T01:07:17.3747337Z INFO : Using experimental SRV: --
2021-03-09T01:07:17.3747337Z INFO : Invoked as part of SEC migration: 0
2021-03-09T01:07:17.3757335Z INFO : Using experimental ARM64: 0
2021-03-09T01:07:17.3757335Z INFO : Using experimental SDDS3: 0
2021-03-09T01:07:17.3757335Z INFO : ---
2021-03-09T01:07:17.3797327Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:07:17.4407205Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:07:17.4417203Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:07:17.4417203Z INFO : Set security protocol: 00000800
2021-03-09T01:07:17.4417203Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:07:17.4527181Z INFO : Request content size: 31
2021-03-09T01:07:17.7966493Z INFO : Sending request
2021-03-09T01:07:17.7976491Z INFO : Request sent
2021-03-09T01:07:17.8826321Z INFO : Sending request
2021-03-09T01:07:17.8826321Z INFO : Request sent
2021-03-09T01:07:17.8836319Z INFO : Response status code: 200
2021-03-09T01:07:17.8836319Z INFO : Response data size: 175
2021-03-09T01:07:17.8846317Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:07:17.8846317Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
2021-03-09T01:07:17.8856315Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
2021-03-09T01:07:17.8926301Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:07:17.8936299Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:07:17.8946297Z INFO : Set security protocol: 00000800
2021-03-09T01:07:17.8946297Z INFO : Opening connection to downloads.sophos.com
2021-03-09T01:07:17.8956295Z INFO : Request content size: 0
2021-03-09T01:07:18.0316023Z INFO : Sending request
2021-03-09T01:07:18.0326021Z INFO : Request sent
2021-03-09T01:07:18.4575171Z INFO : Response status code: 200
2021-03-09T01:07:18.4635159Z INFO : Response data size: 3197559
2021-03-09T01:07:18.4645157Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:07:18.4715143Z INFO : Extracting files:
2021-03-09T01:07:18.4715143Z INFO : integrity.dat
2021-03-09T01:07:18.4725141Z INFO : manifest.dat
2021-03-09T01:07:18.4735139Z INFO : scf.dat
2021-03-09T01:07:18.4745137Z INFO : sdds3-sync.exe
2021-03-09T01:07:18.4985089Z INFO : sof.dat
2021-03-09T01:07:18.4995087Z INFO : SophosSetup_Stage2.exe
2021-03-09T01:07:18.5325021Z INFO : su-setup32.exe
2021-03-09T01:07:18.5434999Z INFO : su-setup64.exe
2021-03-09T01:07:18.5564973Z INFO : SUL.dll
2021-03-09T01:07:18.5784929Z INFO : Management Certs/sophosca1.crl
2021-03-09T01:07:18.5804925Z INFO : Management Certs/sophosca1.crt
2021-03-09T01:07:18.5814923Z INFO : Management Certs/sophosca2.crl
2021-03-09T01:07:18.5834919Z INFO : Management Certs/sophosca2.crt
2021-03-09T01:07:18.5844917Z INFO : Management Certs/sophosca3.crl
2021-03-09T01:07:18.5864913Z INFO : Management Certs/sophosca3.crt
2021-03-09T01:07:18.5874911Z INFO : Management Certs/sophosca4.crl
2021-03-09T01:07:18.5884909Z INFO : Management Certs/sophosca4.crt
2021-03-09T01:07:18.5894907Z INFO : ManifestCerts/rootca.crl
2021-03-09T01:07:18.5904905Z INFO : ManifestCerts/rootca.crt
2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crl
2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crt
2021-03-09T01:07:18.5954895Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2021-03-09T01:07:18.6904705Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2021-03-09T01:07:18.9944097Z INFO : Stage 2 command-line options:
2021-03-09T01:07:18.9944097Z INFO : ---
2021-03-09T01:07:18.9954095Z INFO : Parent PID: 11304
2021-03-09T01:07:18.9954095Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:07:18.9954095Z INFO : Message relays: --
2021-03-09T01:07:18.9954095Z INFO : Suppressing feedback: 0
2021-03-09T01:07:18.9954095Z INFO : Dump feedback to disk: 0
2021-03-09T01:07:18.9964093Z INFO : Register only: 0
2021-03-09T01:07:18.9964093Z INFO : Trail logging: 0
2021-03-09T01:07:18.9964093Z INFO : Command-line logging: 0
2021-03-09T01:07:18.9964093Z INFO : Bypassing competitor removal: 0
2021-03-09T01:07:18.9964093Z INFO : CRT catalog: --
2021-03-09T01:07:18.9974091Z INFO : Language: --
2021-03-09T01:07:18.9974091Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20210309_010717.log
2021-03-09T01:07:18.9974091Z INFO : Group: --
2021-03-09T01:07:18.9974091Z INFO : Quiet: 0
2021-03-09T01:07:18.9974091Z INFO : Virtual appliance: 0
2021-03-09T01:07:18.9984089Z INFO : Proxy address: --
2021-03-09T01:07:18.9984089Z INFO : Proxy user: --
2021-03-09T01:07:18.9984089Z INFO : Overriding computer name: --
2021-03-09T01:07:18.9984089Z INFO : Overriding computer description: --
2021-03-09T01:07:18.9984089Z INFO : Overriding domain: --
2021-03-09T01:07:18.9994087Z INFO : Disable proxy detection: 0
2021-03-09T01:07:18.9994087Z INFO : Customer Token Specified: 314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:07:18.9994087Z INFO : Products: all
2021-03-09T01:07:18.9994087Z INFO : Pipe write handle: 1240
2021-03-09T01:07:18.9994087Z INFO : MCS Certificates Folder: 0
2021-03-09T01:07:19.0004085Z INFO : MCS Customer Id: bb5f7848-75b4-9459-dbe9-0c277334c278
2021-03-09T01:07:19.0004085Z INFO : User Id: --
2021-03-09T01:07:19.0004085Z INFO : Local install source: --
2021-03-09T01:07:19.0004085Z INFO : Name of SRV domain: --
2021-03-09T01:07:19.0004085Z INFO : Partner Id: --
2021-03-09T01:07:19.0014083Z INFO : Customer Estate Id: --
2021-03-09T01:07:19.0014083Z INFO : Invoked as part of SEC migration: 0
2021-03-09T01:07:19.0014083Z INFO : Using experimental SDDS3: 0
2021-03-09T01:07:19.0014083Z INFO : ---
2021-03-09T01:07:19.0034079Z INFO : User name: synditech
2021-03-09T01:07:19.0044077Z INFO : NameDnsDomain: BENCHMARK.LOCAL\\synditech
2021-03-09T01:07:19.0054075Z INFO : dnsDomain: BENCHMARK.LOCAL
2021-03-09T01:07:19.1443797Z INFO : lpProfilePath:
2021-03-09T01:07:19.1873711Z INFO : User profile loaded
2021-03-09T01:07:19.1883709Z INFO : Net API buffer freed
2021-03-09T01:07:19.1883709Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:07:19.1883709Z INFO : Model::messageRelays value changed to be size: 0
2021-03-09T01:07:19.1893707Z INFO : Model::group value changed to:
2021-03-09T01:07:19.1893707Z INFO : Model::parentPid value changed to: 11304
2021-03-09T01:07:19.1903705Z INFO : Model::products changed to: all
2021-03-09T01:07:19.1903705Z INFO : Model::customer token value changed to: 314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:07:19.1913703Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2021-03-09T01:07:19.1923701Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2021-03-09T01:07:19.1923701Z INFO : Model:: MCS customer id value changed to: bb5f7848-75b4-9459-dbe9-0c277334c278
2021-03-09T01:07:19.1933699Z INFO : Sophos Endpoint Defense is not installed
2021-03-09T01:07:19.1933699Z INFO : Not tamper-protected by SED
2021-03-09T01:07:19.1943697Z INFO : Setting sdds3 download to: false
2021-03-09T01:07:19.1943697Z INFO : detectedMsiInstalledMcs.installed: 0
2021-03-09T01:07:19.1953695Z INFO : Not migrating from SEC endpoint.
2021-03-09T01:07:19.1963693Z INFO : Beginning command definition.
2021-03-09T01:07:19.1973691Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2021-03-09T01:07:19.1973691Z INFO : Adding command to wait for SAU update to complete.
2021-03-09T01:07:19.1973691Z INFO : Adding competitor detection command.
2021-03-09T01:07:19.1973691Z INFO : Adding command to register with Sophos cloud.
2021-03-09T01:07:19.1983689Z INFO : Adding command to download product suite.
2021-03-09T01:07:19.1983689Z INFO : Adding command to uninstall existing products.
2021-03-09T01:07:19.1983689Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2021-03-09T01:07:19.1993687Z INFO : Adding command to allow tamper protected reinstalls.
2021-03-09T01:07:19.1993687Z INFO : Adding commands to uninstall remaining existing products.
2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos System Protection
2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Patch
2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Clean
2021-03-09T01:07:19.2013683Z INFO : Adding command to retrieve policy.
2021-03-09T01:07:19.2013683Z INFO : Adding command to prepare for installation.
2021-03-09T01:07:19.2013683Z INFO : Adding command to install Sophos cloud.
2021-03-09T01:07:19.2023681Z INFO : Command definition complete.
2021-03-09T01:07:19.2033679Z INFO : Stage 1 version:1.10.305.0
2021-03-09T01:07:19.2043677Z INFO : Stage 2 version:1.10.305.0
2021-03-09T01:07:19.2043677Z INFO : OS version: 5.1.2600.
2021-03-09T01:07:19.2043677Z INFO : Service pack: 2.0.
2021-03-09T01:07:19.2043677Z INFO : System Language: 1033.
2021-03-09T01:07:19.2053675Z INFO : User Language: 1033.
2021-03-09T01:07:19.2053675Z INFO : 64 bit: yes.
2021-03-09T01:07:19.2053675Z INFO : FindMainWindow: pid=11304
2021-03-09T01:07:19.2053675Z INFO : Window is main control window of process
2021-03-09T01:07:19.2063673Z INFO : ::EnumWindows stopped early; window found
2021-03-09T01:07:19.2063673Z INFO : _bestHandle=00060416
2021-03-09T01:07:19.6672751Z INFO : Running System Property Check: VerifyTrust ...
2021-03-09T01:07:19.7442597Z INFO : System Property Check: VerifyTrust - PASSED
2021-03-09T01:07:19.7942497Z INFO : Running System Property Check: HostnameLength ...
2021-03-09T01:07:19.7952495Z INFO : Initialized Winsock subsystem
2021-03-09T01:07:19.8022481Z INFO : Valid hostname length
2021-03-09T01:07:19.8032479Z INFO : System Property Check: HostnameLength - PASSED
2021-03-09T01:07:19.8542377Z INFO : Running System Property Check: GroupNameLength ...
2021-03-09T01:07:19.8542377Z INFO : System Property Check: GroupNameLength - PASSED
2021-03-09T01:07:19.9052275Z INFO : Running System Property Check: IsAdministrator ...
2021-03-09T01:07:19.9052275Z INFO : System Property Check: IsAdministrator - PASSED
2021-03-09T01:07:19.9562173Z INFO : Running System Property Check: JunctionPointsCheck ...
2021-03-09T01:07:19.9562173Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:07:19.9572171Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. FindFirstFile failed: 5
2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. Error: RecursePath failed
2021-03-09T01:07:19.9632159Z INFO : Scanned 80 Sophos paths for junction points
2021-03-09T01:07:19.9632159Z INFO : System Property Check: JunctionPointsCheck - PASSED
2021-03-09T01:07:20.0142057Z INFO : Running System Property Check: PendingReboots ...
2021-03-09T01:07:20.0152055Z WARNING : System Property Check: System PendingReboots - FAILED
2021-03-09T01:07:20.0651955Z INFO : Running System Property Check: PrimaryDriveSpace ...
2021-03-09T01:07:20.0651955Z INFO : Enough space: 575727 Mb
2021-03-09T01:07:20.0661953Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2021-03-09T01:07:20.1161853Z INFO : Running System Property Check: MsXml ...
2021-03-09T01:07:20.1261833Z INFO : System Property Check: MsXml - PASSED
2021-03-09T01:07:20.1761733Z INFO : Running System Property Check: NotFirewall ...
2021-03-09T01:07:20.1771731Z INFO : System Property Check: NotFirewall - PASSED
2021-03-09T01:07:20.2271631Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2021-03-09T01:07:20.2271631Z INFO : No incompatible version of HitmanPro.Alert is installed
2021-03-09T01:07:20.2281629Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2021-03-09T01:07:20.2781529Z INFO : Running System Property Check: NotInvincea ...
2021-03-09T01:07:20.2791527Z INFO : System Property Check: NotInvincea - PASSED
2021-03-09T01:07:20.3291427Z INFO : Running System Property Check: NotMessageRelay ...
2021-03-09T01:07:20.3301425Z INFO : RMS is not installed on the endpoint
2021-03-09T01:07:20.3301425Z INFO : System Property Check: NotMessageRelay - PASSED
2021-03-09T01:07:20.3811323Z INFO : Running System Property Check: NotNac ...
2021-03-09T01:07:20.3811323Z INFO : System Property Check: NotNac - PASSED
2021-03-09T01:07:20.4321221Z INFO : Running System Property Check: NotPatch ...
2021-03-09T01:07:20.4331219Z INFO : System Property Check: NotPatch - PASSED
2021-03-09T01:07:20.4831119Z INFO : Running System Property Check: NotPureMessageDomino ...
2021-03-09T01:07:20.4841117Z INFO : System Property Check: NotPureMessageDomino - PASSED
2021-03-09T01:07:20.5341017Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2021-03-09T01:07:20.5351015Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2021-03-09T01:07:20.5850915Z INFO : Running System Property Check: NotSharePoint ...
2021-03-09T01:07:20.5850915Z INFO : System Property Check: NotSharePoint - PASSED
2021-03-09T01:07:20.6360813Z INFO : Running System Property Check: NotSecServer ...
2021-03-09T01:07:20.6370811Z INFO : System Property Check: NotSecServer - PASSED
2021-03-09T01:07:20.6870711Z INFO : Running System Property Check: NotSum ...
2021-03-09T01:07:20.6880709Z INFO : System Property Check: NotSum - PASSED
2021-03-09T01:07:20.7380609Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2021-03-09T01:07:20.7390607Z INFO : Not tamper protected
2021-03-09T01:07:20.7390607Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2021-03-09T01:07:20.7890507Z INFO : Running System Property Check: RAMSize ...
2021-03-09T01:07:20.7900505Z INFO : System Property Check: RAMSize - PASSED
2021-03-09T01:07:20.8400405Z INFO : Running System Property Check: SupportedArchitecture ...
2021-03-09T01:07:20.8410403Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:07:20.8410403Z INFO : Unable to detect architecture
2021-03-09T01:07:20.8410403Z INFO : System Property Check: SupportedArchitecture - PASSED
2021-03-09T01:07:20.8910303Z INFO : Running System Property Check: SupportedOS ...
2021-03-09T01:07:20.8920301Z INFO : Running on workstation.
2021-03-09T01:07:20.8920301Z INFO : System Property Check: SupportedOS - PASSED
2021-03-09T01:07:20.9420201Z INFO : Running System Property Check: SupportedPatches ...
2021-03-09T01:07:20.9430199Z INFO : Checking Windows 7/2008R2 minimum patch level ...
2021-03-09T01:07:20.9470191Z INFO : Operating System is sufficiently patched
2021-03-09T01:07:20.9480189Z INFO : System Property Check: SupportedPatches - PASSED
2021-03-09T01:07:20.9980089Z INFO : Running System Property Check: ValidTempDirectory ...
2021-03-09T01:07:20.9990087Z INFO : Temp folder exists.
2021-03-09T01:07:20.9990087Z INFO : System Property Check: ValidTempDirectory - PASSED
2021-03-09T01:07:21.0489987Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2021-03-09T01:07:21.0489987Z INFO : No local install source folder to validate.
2021-03-09T01:07:21.0499985Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2021-03-09T01:07:21.0999885Z INFO : Running System Property Check: ValidServer ...
2021-03-09T01:07:21.0999885Z INFO : System Property Check: ValidServer - PASSED
2021-03-09T01:07:21.1499785Z INFO : Running System Property Check: ValidDeploymentInfo ...
2021-03-09T01:07:21.1509783Z INFO : Current Time: 2021-03-09T01:07:21.150000
2021-03-09T01:07:21.1519781Z INFO : This computer is part of the domain BENCHMARK
2021-03-09T01:07:21.1529779Z INFO : Domain Name: BENCHMARK
2021-03-09T01:07:21.1529779Z INFO : Computer Name: BENCH-OFFC-W005
2021-03-09T01:07:21.1529779Z INFO : Computer Description is not available.
2021-03-09T01:07:21.1539777Z INFO : Operating System: WINXP
2021-03-09T01:07:21.1539777Z INFO : ProductType: 0
2021-03-09T01:07:21.1599765Z INFO : Last logged on user was: BENCHMARK\\synditech
2021-03-09T01:07:21.1599765Z INFO : Fully Qualified Domain Name: BENCH-OFFC-W005.benchmark.local
2021-03-09T01:07:21.1599765Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:07:21.1599765Z INFO : Processor architecture: x64
2021-03-09T01:07:21.1609763Z INFO : OS Major Version: 5 and OS Minor Version: 1
2021-03-09T01:07:21.1609763Z INFO : Friendly OS Name: WINXP
2021-03-09T01:07:21.1609763Z INFO : Is server?: 0
2021-03-09T01:07:21.1649755Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2021-03-09T01:07:21.1779729Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:07:21.1789727Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:07:21.1789727Z INFO : Set security protocol: 00000800
2021-03-09T01:07:21.1789727Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:07:21.1809723Z INFO : Sending request for connection confirmation through potential proxy
2021-03-09T01:07:21.1809723Z INFO : Request content size: 0
2021-03-09T01:07:21.4499185Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:07:21.4519181Z INFO : Certificate check succeeded
2021-03-09T01:07:21.4529179Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:07:21.5269031Z INFO : Response status code: 200
2021-03-09T01:07:21.5269031Z INFO : Response data size: 168
2021-03-09T01:07:21.5279029Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:07:21.5279029Z INFO : Request content size: 1495
2021-03-09T01:07:21.5289027Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:07:21.5309023Z INFO : Certificate check succeeded
2021-03-09T01:07:21.5319021Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:07:21.6188847Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:07:21.6208843Z INFO : Certificate check succeeded
2021-03-09T01:07:21.6218841Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:07:21.6218841Z INFO : Response status code: 200
2021-03-09T01:07:21.6218841Z INFO : Response data size: 823
2021-03-09T01:07:21.6218841Z INFO : Parsing message received for deployment token: {"dciFileName":"51a9e3a5a584578eb9006db767cc71fc","registrationToken":"89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb","products":[{"product":"MDR","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ZTNA","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ANTIVIRUS","supported":false,"reasons":["NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"INTERCEPT","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]}]}
2021-03-09T01:07:21.6228839Z INFO : Model::token value changed to: 89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb
2021-03-09T01:07:21.6228839Z WARNING : Invalid license requested: ANTIVIRUS: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: ANTIVIRUS: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_OS_VERSION
2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_OS_VERSION
2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNLICENSED
2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNSUPPORTED_OS_VERSION
2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: MDR: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNLICENSED
2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_OS_VERSION
2021-03-09T01:07:21.6278829Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:07:21.6278829Z ERROR : No valid licenses available for this OS.
2021-03-09T01:07:21.6278829Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
2021-03-09T01:07:21.6788727Z INFO : Running System Property Check: InstallationInProgress ...
2021-03-09T01:07:21.6788727Z INFO : System Property Check: InstallationInProgress - PASSED
2021-03-09T01:07:21.7298625Z INFO : Running System Property Check: SafeGuardEncryption ...
2021-03-09T01:07:21.7298625Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2021-03-09T01:07:21.7308623Z INFO : Product is not installed
2021-03-09T01:07:21.7308623Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2021-03-09T01:07:21.7308623Z INFO : System Property Check: SafeGuardEncryption - PASSED
2021-03-09T01:07:30.3131455Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2021-03-09T01:07:30.3201441Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2021-03-09T01:07:30.3221437Z INFO : Sending HTTP 'PUT' request to: prod/2021-03-09T01:07:30Z-2021-03-09T01:07:30Z-547878ea-a1a5-540c-9337-9d99d442e06a.json
2021-03-09T01:07:30.3281425Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:07:30.3291423Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:07:30.3291423Z INFO : Set security protocol: 00000800
2021-03-09T01:07:30.3291423Z INFO : Opening connection to t1.sophosupd.com
2021-03-09T01:07:30.3301421Z INFO : Request content size: 1979
2021-03-09T01:07:30.4391203Z INFO : Sending request
2021-03-09T01:07:30.4401201Z INFO : Request sent
2021-03-09T01:07:31.4579165Z INFO : Sending request
2021-03-09T01:07:31.4579165Z INFO : Request sent
2021-03-09T01:07:31.4589163Z INFO : Response status code: 200
2021-03-09T01:07:31.4589163Z INFO : Response data size: 0
2021-03-09T01:07:31.4589163Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:07:31.4599161Z INFO : Telemetry Response:
2021-03-09T01:07:31.4619157Z INFO : User profile unloaded
2021-03-09T01:07:31.4729135Z INFO : Cleaning up extracted files
2021-03-09T01:07:31.4979085Z ERROR : Exception: Setup program failed with code: 1
Started C:\Users\SYNDIT~1\AppData\Local\Temp\sfl-63b03000\Setup.exe
2021-03-09T01:12:16.2124417Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:12:16.2134412Z INFO : Stage 1 command-line options:
2021-03-09T01:12:16.2134412Z INFO : ---
2021-03-09T01:12:16.2134412Z INFO : Quiet mode on: 0
2021-03-09T01:12:16.2134412Z INFO : Automatic Proxy detection disabled: 0
2021-03-09T01:12:16.2144407Z INFO : No feedback mode on: 0
2021-03-09T01:12:16.2144407Z INFO : Dump feedback enabled: 0
2021-03-09T01:12:16.2144407Z INFO : Bypass competitor removal: 0
2021-03-09T01:12:16.2144407Z INFO : Using CRT catalog file path: --
2021-03-09T01:12:16.2144407Z INFO : Only register endpoint with Central: 0
2021-03-09T01:12:16.2144407Z INFO : Log messages between endpoint and Central: 0
2021-03-09T01:12:16.2154402Z INFO : Log command-line passed to executables: 0
2021-03-09T01:12:16.2154402Z INFO : Using custom server that hosts the installer stage2 filename: --
2021-03-09T01:12:16.2154402Z INFO : Using cloud group: --
2021-03-09T01:12:16.2154402Z INFO : Overriding computer name: --
2021-03-09T01:12:16.2154402Z INFO : Overriding computer description: --
2021-03-09T01:12:16.2154402Z INFO : Overriding domain name: --
2021-03-09T01:12:16.2164397Z INFO : Language will be set to: --
2021-03-09T01:12:16.2164397Z INFO : Using message relays: --
2021-03-09T01:12:16.2164397Z INFO : Proxy address: --
2021-03-09T01:12:16.2164397Z INFO : Proxy user name: --
2021-03-09T01:12:16.2164397Z INFO : Using custom customer token: --
2021-03-09T01:12:16.2164397Z INFO : Using specified products: --
2021-03-09T01:12:16.2164397Z INFO : Using certificates from the program data folder: 0
2021-03-09T01:12:16.2164397Z INFO : Using custom customer ID: --
2021-03-09T01:12:16.2174392Z INFO : Using specified user ID: --
2021-03-09T01:12:16.2174392Z INFO : Using local install source: --
2021-03-09T01:12:16.2174392Z INFO : Using experimental SRV: --
2021-03-09T01:12:16.2174392Z INFO : Invoked as part of SEC migration: 0
2021-03-09T01:12:16.2174392Z INFO : Using experimental ARM64: 0
2021-03-09T01:12:16.2174392Z INFO : Using experimental SDDS3: 0
2021-03-09T01:12:16.2174392Z INFO : ---
2021-03-09T01:12:16.2394282Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:12:16.3063947Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:12:16.3063947Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:12:16.3073942Z INFO : Set security protocol: 00000800
2021-03-09T01:12:16.3073942Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:12:16.3133912Z INFO : Request content size: 31
2021-03-09T01:12:16.6092432Z INFO : Sending request
2021-03-09T01:12:16.6102427Z INFO : Request sent
2021-03-09T01:12:16.6892032Z INFO : Sending request
2021-03-09T01:12:16.6892032Z INFO : Request sent
2021-03-09T01:12:16.6902027Z INFO : Response status code: 200
2021-03-09T01:12:16.6902027Z INFO : Response data size: 175
2021-03-09T01:12:16.6902027Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:12:16.6912022Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
2021-03-09T01:12:16.6912022Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
2021-03-09T01:12:16.6981987Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:12:16.6991982Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:12:16.6991982Z INFO : Set security protocol: 00000800
2021-03-09T01:12:16.6991982Z INFO : Opening connection to downloads.sophos.com
2021-03-09T01:12:16.6991982Z INFO : Request content size: 0
2021-03-09T01:12:16.9040957Z INFO : Sending request
2021-03-09T01:12:16.9050952Z INFO : Request sent
2021-03-09T01:12:17.5527712Z INFO : Response status code: 200
2021-03-09T01:12:17.5547702Z INFO : Response data size: 3197559
2021-03-09T01:12:17.5547702Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:12:17.5597677Z INFO : Extracting files:
2021-03-09T01:12:17.5597677Z INFO : integrity.dat
2021-03-09T01:12:17.5607672Z INFO : manifest.dat
2021-03-09T01:12:17.5617667Z INFO : scf.dat
2021-03-09T01:12:17.5617667Z INFO : sdds3-sync.exe
2021-03-09T01:12:17.5887532Z INFO : sof.dat
2021-03-09T01:12:17.5897527Z INFO : SophosSetup_Stage2.exe
2021-03-09T01:12:17.6207372Z INFO : su-setup32.exe
2021-03-09T01:12:17.6307322Z INFO : su-setup64.exe
2021-03-09T01:12:17.6427262Z INFO : SUL.dll
2021-03-09T01:12:17.6677137Z INFO : Management Certs/sophosca1.crl
2021-03-09T01:12:17.6687132Z INFO : Management Certs/sophosca1.crt
2021-03-09T01:12:17.6697127Z INFO : Management Certs/sophosca2.crl
2021-03-09T01:12:17.6717117Z INFO : Management Certs/sophosca2.crt
2021-03-09T01:12:17.6717117Z INFO : Management Certs/sophosca3.crl
2021-03-09T01:12:17.6727112Z INFO : Management Certs/sophosca3.crt
2021-03-09T01:12:17.6737107Z INFO : Management Certs/sophosca4.crl
2021-03-09T01:12:17.6807072Z INFO : Management Certs/sophosca4.crt
2021-03-09T01:12:17.6817067Z INFO : ManifestCerts/rootca.crl
2021-03-09T01:12:17.6837057Z INFO : ManifestCerts/rootca.crt
2021-03-09T01:12:17.6847052Z INFO : ManifestCerts/rootca384.crl
2021-03-09T01:12:17.6857047Z INFO : ManifestCerts/rootca384.crt
2021-03-09T01:12:17.6887032Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2021-03-09T01:12:17.7956497Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2021-03-09T01:12:18.5282832Z INFO : Stage 2 command-line options:
2021-03-09T01:12:18.5282832Z INFO : ---
2021-03-09T01:12:18.5282832Z INFO : Parent PID: 6352
2021-03-09T01:12:18.5282832Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:12:18.5292827Z INFO : Message relays: --
2021-03-09T01:12:18.5292827Z INFO : Suppressing feedback: 0
2021-03-09T01:12:18.5292827Z INFO : Dump feedback to disk: 0
2021-03-09T01:12:18.5292827Z INFO : Register only: 0
2021-03-09T01:12:18.5292827Z INFO : Trail logging: 0
2021-03-09T01:12:18.5302822Z INFO : Command-line logging: 0
2021-03-09T01:12:18.5302822Z INFO : Bypassing competitor removal: 0
2021-03-09T01:12:18.5302822Z INFO : CRT catalog: --
2021-03-09T01:12:18.5302822Z INFO : Language: --
2021-03-09T01:12:18.5302822Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20210309_011216.log
2021-03-09T01:12:18.5312817Z INFO : Group: --
2021-03-09T01:12:18.5312817Z INFO : Quiet: 0
2021-03-09T01:12:18.5312817Z INFO : Virtual appliance: 0
2021-03-09T01:12:18.5312817Z INFO : Proxy address: --
2021-03-09T01:12:18.5312817Z INFO : Proxy user: --
2021-03-09T01:12:18.5312817Z INFO : Overriding computer name: --
2021-03-09T01:12:18.5312817Z INFO : Overriding computer description: --
2021-03-09T01:12:18.5322812Z INFO : Overriding domain: --
2021-03-09T01:12:18.5322812Z INFO : Disable proxy detection: 0
2021-03-09T01:12:18.5322812Z INFO : Customer Token Specified: 314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:12:18.5322812Z INFO : Products: all
2021-03-09T01:12:18.5322812Z INFO : Pipe write handle: 1224
2021-03-09T01:12:18.5322812Z INFO : MCS Certificates Folder: 0
2021-03-09T01:12:18.5322812Z INFO : MCS Customer Id: bb5f7848-75b4-9459-dbe9-0c277334c278
2021-03-09T01:12:18.5322812Z INFO : User Id: --
2021-03-09T01:12:18.5332807Z INFO : Local install source: --
2021-03-09T01:12:18.5332807Z INFO : Name of SRV domain: --
2021-03-09T01:12:18.5332807Z INFO : Partner Id: --
2021-03-09T01:12:18.5332807Z INFO : Customer Estate Id: --
2021-03-09T01:12:18.5342802Z INFO : Invoked as part of SEC migration: 0
2021-03-09T01:12:18.5342802Z INFO : Using experimental SDDS3: 0
2021-03-09T01:12:18.5342802Z INFO : ---
2021-03-09T01:12:18.5362792Z INFO : User name: synditech
2021-03-09T01:12:18.5362792Z INFO : NameDnsDomain: BENCHMARK.LOCAL\\synditech
2021-03-09T01:12:18.5362792Z INFO : dnsDomain: BENCHMARK.LOCAL
2021-03-09T01:12:18.5612667Z INFO : lpProfilePath:
2021-03-09T01:12:18.5882532Z INFO : User profile loaded
2021-03-09T01:12:18.5882532Z INFO : Net API buffer freed
2021-03-09T01:12:18.5882532Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:12:18.5882532Z INFO : Model::messageRelays value changed to be size: 0
2021-03-09T01:12:18.5882532Z INFO : Model::group value changed to:
2021-03-09T01:12:18.5882532Z INFO : Model::parentPid value changed to: 6352
2021-03-09T01:12:18.5892527Z INFO : Model::products changed to: all
2021-03-09T01:12:18.5892527Z INFO : Model::customer token value changed to: 314f23a1-e8c5-4975-9533-05c7535fc1a2
2021-03-09T01:12:18.5892527Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2021-03-09T01:12:18.5892527Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2021-03-09T01:12:18.5902522Z INFO : Model:: MCS customer id value changed to: bb5f7848-75b4-9459-dbe9-0c277334c278
2021-03-09T01:12:18.5902522Z INFO : Sophos Endpoint Defense is not installed
2021-03-09T01:12:18.5902522Z INFO : Not tamper-protected by SED
2021-03-09T01:12:18.5902522Z INFO : Setting sdds3 download to: false
2021-03-09T01:12:18.5902522Z INFO : detectedMsiInstalledMcs.installed: 0
2021-03-09T01:12:18.5902522Z INFO : Not migrating from SEC endpoint.
2021-03-09T01:12:18.5912517Z INFO : Beginning command definition.
2021-03-09T01:12:18.5912517Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2021-03-09T01:12:18.5922512Z INFO : Adding command to wait for SAU update to complete.
2021-03-09T01:12:18.5922512Z INFO : Adding competitor detection command.
2021-03-09T01:12:18.5922512Z INFO : Adding command to register with Sophos cloud.
2021-03-09T01:12:18.5922512Z INFO : Adding command to download product suite.
2021-03-09T01:12:18.5922512Z INFO : Adding command to uninstall existing products.
2021-03-09T01:12:18.5922512Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2021-03-09T01:12:18.5922512Z INFO : Adding command to allow tamper protected reinstalls.
2021-03-09T01:12:18.5922512Z INFO : Adding commands to uninstall remaining existing products.
2021-03-09T01:12:18.5922512Z INFO : Adding command to remove existing installation of Sophos System Protection
2021-03-09T01:12:18.5932507Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2021-03-09T01:12:18.5932507Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2021-03-09T01:12:18.5932507Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2021-03-09T01:12:18.5932507Z INFO : Adding command to remove existing installation of Sophos Patch
2021-03-09T01:12:18.5932507Z INFO : Adding command to remove existing installation of Sophos Clean
2021-03-09T01:12:18.5932507Z INFO : Adding command to retrieve policy.
2021-03-09T01:12:18.5932507Z INFO : Adding command to prepare for installation.
2021-03-09T01:12:18.5932507Z INFO : Adding command to install Sophos cloud.
2021-03-09T01:12:18.5942502Z INFO : Command definition complete.
2021-03-09T01:12:18.5942502Z INFO : Stage 1 version:1.10.305.0
2021-03-09T01:12:18.5942502Z INFO : Stage 2 version:1.10.305.0
2021-03-09T01:12:18.5942502Z INFO : OS version: 5.1.2600.
2021-03-09T01:12:18.5952497Z INFO : Service pack: 2.0.
2021-03-09T01:12:18.5952497Z INFO : System Language: 1033.
2021-03-09T01:12:18.5952497Z INFO : User Language: 1033.
2021-03-09T01:12:18.5952497Z INFO : 64 bit: yes.
2021-03-09T01:12:18.5952497Z INFO : FindMainWindow: pid=6352
2021-03-09T01:12:18.5952497Z INFO : Window is main control window of process
2021-03-09T01:12:18.5952497Z INFO : ::EnumWindows stopped early; window found
2021-03-09T01:12:18.5962492Z INFO : _bestHandle=00030302
2021-03-09T01:12:19.0830057Z INFO : Running System Property Check: VerifyTrust ...
2021-03-09T01:12:19.1539702Z INFO : System Property Check: VerifyTrust - PASSED
2021-03-09T01:12:19.2039452Z INFO : Running System Property Check: HostnameLength ...
2021-03-09T01:12:19.2049447Z INFO : Initialized Winsock subsystem
2021-03-09T01:12:19.2089427Z INFO : Valid hostname length
2021-03-09T01:12:19.2109417Z INFO : System Property Check: HostnameLength - PASSED
2021-03-09T01:12:19.2609167Z INFO : Running System Property Check: GroupNameLength ...
2021-03-09T01:12:19.2609167Z INFO : System Property Check: GroupNameLength - PASSED
2021-03-09T01:12:19.3108917Z INFO : Running System Property Check: IsAdministrator ...
2021-03-09T01:12:19.3108917Z INFO : System Property Check: IsAdministrator - PASSED
2021-03-09T01:12:19.3608667Z INFO : Running System Property Check: JunctionPointsCheck ...
2021-03-09T01:12:19.3608667Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:12:19.3618662Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:12:19.4588177Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. FindFirstFile failed: 5
2021-03-09T01:12:19.4598172Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. Error: RecursePath failed
2021-03-09T01:12:19.5067937Z INFO : Scanned 82 Sophos paths for junction points
2021-03-09T01:12:19.5067937Z INFO : System Property Check: JunctionPointsCheck - PASSED
2021-03-09T01:12:19.5567687Z INFO : Running System Property Check: PendingReboots ...
2021-03-09T01:12:19.5567687Z INFO : System Property Check: PendingReboots - PASSED
2021-03-09T01:12:19.6067437Z INFO : Running System Property Check: PrimaryDriveSpace ...
2021-03-09T01:12:19.6067437Z INFO : Enough space: 575752 Mb
2021-03-09T01:12:19.6067437Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2021-03-09T01:12:19.6567187Z INFO : Running System Property Check: MsXml ...
2021-03-09T01:12:19.6617162Z INFO : System Property Check: MsXml - PASSED
2021-03-09T01:12:19.7116912Z INFO : Running System Property Check: NotFirewall ...
2021-03-09T01:12:19.7116912Z INFO : System Property Check: NotFirewall - PASSED
2021-03-09T01:12:19.7616662Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2021-03-09T01:12:19.7616662Z INFO : No HitmanPro.Alert Installed
2021-03-09T01:12:19.7626657Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2021-03-09T01:12:19.8126407Z INFO : Running System Property Check: NotInvincea ...
2021-03-09T01:12:19.8136402Z INFO : System Property Check: NotInvincea - PASSED
2021-03-09T01:12:19.8636152Z INFO : Running System Property Check: NotMessageRelay ...
2021-03-09T01:12:19.8636152Z INFO : RMS is not installed on the endpoint
2021-03-09T01:12:19.8636152Z INFO : System Property Check: NotMessageRelay - PASSED
2021-03-09T01:12:19.9135902Z INFO : Running System Property Check: NotNac ...
2021-03-09T01:12:19.9135902Z INFO : System Property Check: NotNac - PASSED
2021-03-09T01:12:19.9645647Z INFO : Running System Property Check: NotPatch ...
2021-03-09T01:12:19.9655642Z INFO : System Property Check: NotPatch - PASSED
2021-03-09T01:12:20.0155392Z INFO : Running System Property Check: NotPureMessageDomino ...
2021-03-09T01:12:20.0155392Z INFO : System Property Check: NotPureMessageDomino - PASSED
2021-03-09T01:12:20.0655142Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2021-03-09T01:12:20.0655142Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2021-03-09T01:12:20.1164887Z INFO : Running System Property Check: NotSharePoint ...
2021-03-09T01:12:20.1174882Z INFO : System Property Check: NotSharePoint - PASSED
2021-03-09T01:12:20.1684627Z INFO : Running System Property Check: NotSecServer ...
2021-03-09T01:12:20.1684627Z INFO : System Property Check: NotSecServer - PASSED
2021-03-09T01:12:20.2194372Z INFO : Running System Property Check: NotSum ...
2021-03-09T01:12:20.2194372Z INFO : System Property Check: NotSum - PASSED
2021-03-09T01:12:20.2694122Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2021-03-09T01:12:20.2694122Z INFO : Not tamper protected
2021-03-09T01:12:20.2694122Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2021-03-09T01:12:20.3203867Z INFO : Running System Property Check: RAMSize ...
2021-03-09T01:12:20.3203867Z INFO : System Property Check: RAMSize - PASSED
2021-03-09T01:12:20.3703617Z INFO : Running System Property Check: SupportedArchitecture ...
2021-03-09T01:12:20.3703617Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:12:20.3703617Z INFO : Unable to detect architecture
2021-03-09T01:12:20.3703617Z INFO : System Property Check: SupportedArchitecture - PASSED
2021-03-09T01:12:20.4213362Z INFO : Running System Property Check: SupportedOS ...
2021-03-09T01:12:20.4213362Z INFO : Running on workstation.
2021-03-09T01:12:20.4223357Z INFO : System Property Check: SupportedOS - PASSED
2021-03-09T01:12:20.4723107Z INFO : Running System Property Check: SupportedPatches ...
2021-03-09T01:12:20.4723107Z INFO : Checking Windows 7/2008R2 minimum patch level ...
2021-03-09T01:12:20.4753092Z INFO : Operating System is sufficiently patched
2021-03-09T01:12:20.4753092Z INFO : System Property Check: SupportedPatches - PASSED
2021-03-09T01:12:20.5262837Z INFO : Running System Property Check: ValidTempDirectory ...
2021-03-09T01:12:20.5262837Z INFO : Temp folder exists.
2021-03-09T01:12:20.5262837Z INFO : System Property Check: ValidTempDirectory - PASSED
2021-03-09T01:12:20.5762587Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2021-03-09T01:12:20.5762587Z INFO : No local install source folder to validate.
2021-03-09T01:12:20.5762587Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2021-03-09T01:12:20.6262337Z INFO : Running System Property Check: ValidServer ...
2021-03-09T01:12:20.6262337Z INFO : System Property Check: ValidServer - PASSED
2021-03-09T01:12:20.6762087Z INFO : Running System Property Check: ValidDeploymentInfo ...
2021-03-09T01:12:20.6762087Z INFO : Current Time: 2021-03-09T01:12:20.676000
2021-03-09T01:12:20.6772082Z INFO : This computer is part of the domain BENCHMARK
2021-03-09T01:12:20.6782077Z INFO : Domain Name: BENCHMARK
2021-03-09T01:12:20.6782077Z INFO : Computer Name: BENCH-OFFC-W005
2021-03-09T01:12:20.6782077Z INFO : Computer Description is not available.
2021-03-09T01:12:20.6782077Z INFO : Operating System: WINXP
2021-03-09T01:12:20.6792072Z INFO : ProductType: 0
2021-03-09T01:12:20.6822057Z INFO : Last logged on user was: BENCHMARK\\synditech
2021-03-09T01:12:20.6822057Z INFO : Fully Qualified Domain Name: BENCH-OFFC-W005.benchmark.local
2021-03-09T01:12:20.6832052Z INFO : IsWow64Process2 not available on older platforms
2021-03-09T01:12:20.6832052Z INFO : Processor architecture: x64
2021-03-09T01:12:20.6832052Z INFO : OS Major Version: 5 and OS Minor Version: 1
2021-03-09T01:12:20.6832052Z INFO : Friendly OS Name: WINXP
2021-03-09T01:12:20.6832052Z INFO : Is server?: 0
2021-03-09T01:12:20.6872032Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2021-03-09T01:12:20.6922007Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:12:20.6932002Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:12:20.6932002Z INFO : Set security protocol: 00000800
2021-03-09T01:12:20.6932002Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2021-03-09T01:12:20.6941997Z INFO : Sending request for connection confirmation through potential proxy
2021-03-09T01:12:20.6941997Z INFO : Request content size: 0
2021-03-09T01:12:20.9490722Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:12:20.9500717Z INFO : Certificate check succeeded
2021-03-09T01:12:20.9510712Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:12:21.0250342Z INFO : Response status code: 200
2021-03-09T01:12:21.0250342Z INFO : Response data size: 168
2021-03-09T01:12:21.0250342Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:12:21.0260337Z INFO : Request content size: 1495
2021-03-09T01:12:21.0260337Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:12:21.0270332Z INFO : Certificate check succeeded
2021-03-09T01:12:21.0280327Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:12:21.1119907Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2021-03-09T01:12:21.1129902Z INFO : Certificate check succeeded
2021-03-09T01:12:21.1129902Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2021-03-09T01:12:21.1139897Z INFO : Response status code: 200
2021-03-09T01:12:21.1139897Z INFO : Response data size: 823
2021-03-09T01:12:21.1139897Z INFO : Parsing message received for deployment token: {"dciFileName":"51a9e3a5a584578eb9006db767cc71fc","registrationToken":"89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb","products":[{"product":"MDR","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ZTNA","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ANTIVIRUS","supported":false,"reasons":["NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"INTERCEPT","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]}]}
2021-03-09T01:12:21.1149892Z INFO : Model::token value changed to: 89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb
2021-03-09T01:12:21.1149892Z WARNING : Invalid license requested: ANTIVIRUS: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:12:21.1159887Z WARNING : Invalid license requested: ANTIVIRUS: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:12:21.1159887Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:12:21.1159887Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_OS_VERSION
2021-03-09T01:12:21.1159887Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: INTERCEPT: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_OS_VERSION
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: MDR: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: MDR: UNLICENSED
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: MDR: UNSUPPORTED_OS_VERSION
2021-03-09T01:12:21.1169882Z WARNING : Invalid license requested: MDR: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:12:21.1179877Z WARNING : Invalid license requested: ZTNA: NO_EXTENDED_SUPPORT_LICENSE
2021-03-09T01:12:21.1179877Z WARNING : Invalid license requested: ZTNA: UNLICENSED
2021-03-09T01:12:21.1179877Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_OS_VERSION
2021-03-09T01:12:21.1179877Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_PRODUCT_SET
2021-03-09T01:12:21.1179877Z ERROR : No valid licenses available for this OS.
2021-03-09T01:12:21.1179877Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
2021-03-09T01:12:21.1679627Z INFO : Running System Property Check: InstallationInProgress ...
2021-03-09T01:12:21.1679627Z INFO : System Property Check: InstallationInProgress - PASSED
2021-03-09T01:12:21.2179377Z INFO : Running System Property Check: SafeGuardEncryption ...
2021-03-09T01:12:21.2179377Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2021-03-09T01:12:21.2189372Z INFO : Product is not installed
2021-03-09T01:12:21.2189372Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2021-03-09T01:12:21.2189372Z INFO : System Property Check: SafeGuardEncryption - PASSED
2021-03-09T01:12:27.8006447Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2021-03-09T01:12:27.8056422Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2021-03-09T01:12:27.8056422Z INFO : Sending HTTP 'PUT' request to: prod/2021-03-09T01:12:27Z-2021-03-09T01:12:27Z-547878ea-a1a5-540c-9337-9d99d442e06a.json
2021-03-09T01:12:27.8106397Z WARNING : WinHttpGetProxyForUrl returned: 12180
2021-03-09T01:12:27.8106397Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-03-09T01:12:27.8106397Z INFO : Set security protocol: 00000800
2021-03-09T01:12:27.8116392Z INFO : Opening connection to t1.sophosupd.com
2021-03-09T01:12:27.8116392Z INFO : Request content size: 1980
2021-03-09T01:12:27.9585657Z INFO : Sending request
2021-03-09T01:12:27.9585657Z INFO : Request sent
2021-03-09T01:12:29.0040427Z INFO : Sending request
2021-03-09T01:12:29.0040427Z INFO : Request sent
2021-03-09T01:12:29.0050422Z INFO : Response status code: 200
2021-03-09T01:12:29.0050422Z INFO : Response data size: 0
2021-03-09T01:12:29.0050422Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-03-09T01:12:29.0050422Z INFO : Telemetry Response:
2021-03-09T01:12:29.0080407Z INFO : User profile unloaded
2021-03-09T01:12:29.0470212Z INFO : Cleaning up extracted files
2021-03-09T01:12:29.0650122Z ERROR : Exception: Setup program failed with code: 1
The issue is this:
2021-03-09T01:12:21.1179877Z ERROR : No valid licenses available for this OS.
2021-03-09T01:12:21.1179877Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
Is this really Windows XP?
Operating System: WINXP
I don't think there are any valid licences for this OS any more.