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Erro after install sophos

Anderson Ferreira

Hello guys, I have been installed Sophos end point in some machines i n my company and I saw this error on 2 machines only. What I can do in this case?



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  • 0

    can you provide the installer log from \programdata\sophos\cloudinstaller\

  • 0 in reply to Sophos User930

    Started C:\Users\SYNDIT~1\AppData\Local\Temp\sfl-ca229000\Setup.exe
    2021-03-09T01:18:54.9937989Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:18:54.9937989Z INFO : Stage 1 command-line options:
    2021-03-09T01:18:54.9937989Z INFO : ---
    2021-03-09T01:18:54.9937989Z INFO : Quiet mode on: 0
    2021-03-09T01:18:54.9937989Z INFO : Automatic Proxy detection disabled: 0
    2021-03-09T01:18:54.9937989Z INFO : No feedback mode on: 0
    2021-03-09T01:18:54.9947988Z INFO : Dump feedback enabled: 0
    2021-03-09T01:18:54.9947988Z INFO : Bypass competitor removal: 0
    2021-03-09T01:18:54.9947988Z INFO : Using CRT catalog file path: --
    2021-03-09T01:18:54.9947988Z INFO : Only register endpoint with Central: 0
    2021-03-09T01:18:54.9947988Z INFO : Log messages between endpoint and Central: 0
    2021-03-09T01:18:54.9947988Z INFO : Log command-line passed to executables: 0
    2021-03-09T01:18:54.9947988Z INFO : Using custom server that hosts the installer stage2 filename: --
    2021-03-09T01:18:54.9957987Z INFO : Using cloud group: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding computer name: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding computer description: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding domain name: --
    2021-03-09T01:18:54.9957987Z INFO : Language will be set to: --
    2021-03-09T01:18:54.9957987Z INFO : Using message relays: --
    2021-03-09T01:18:54.9957987Z INFO : Proxy address: --
    2021-03-09T01:18:54.9967986Z INFO : Proxy user name: --
    2021-03-09T01:18:54.9967986Z INFO : Using custom customer token: --
    2021-03-09T01:18:54.9967986Z INFO : Using specified products: --
    2021-03-09T01:18:54.9967986Z INFO : Using certificates from the program data folder: 0
    2021-03-09T01:18:54.9967986Z INFO : Using custom customer ID: --
    2021-03-09T01:18:54.9967986Z INFO : Using specified user ID: --
    2021-03-09T01:18:54.9967986Z INFO : Using local install source: --
    2021-03-09T01:18:54.9967986Z INFO : Using experimental SRV: --
    2021-03-09T01:18:54.9967986Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:18:54.9967986Z INFO : Using experimental ARM64: 0
    2021-03-09T01:18:54.9967986Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:18:54.9977985Z INFO : ---
    2021-03-09T01:18:55.0007982Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:19:06.1456836Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:19:06.1466835Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:19:06.1466835Z INFO : Set security protocol: 00000800
    2021-03-09T01:19:06.1466835Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:19:06.1506831Z INFO : Request content size: 31
    2021-03-09T01:19:18.1544826Z ERROR : WinHttpSendRequest failed with error 12007
    2021-03-09T01:19:18.1544826Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
    2021-03-09T01:19:18.1554825Z INFO : Cleaning up extracted files
    2021-03-09T01:19:24.4278552Z INFO : FindMainWindow: pid=0
    2021-03-09T01:19:24.4338546Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy

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  • 0 in reply to Sophos User930

    Started C:\Users\SYNDIT~1\AppData\Local\Temp\sfl-ca229000\Setup.exe
    2021-03-09T01:18:54.9937989Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:18:54.9937989Z INFO : Stage 1 command-line options:
    2021-03-09T01:18:54.9937989Z INFO : ---
    2021-03-09T01:18:54.9937989Z INFO : Quiet mode on: 0
    2021-03-09T01:18:54.9937989Z INFO : Automatic Proxy detection disabled: 0
    2021-03-09T01:18:54.9937989Z INFO : No feedback mode on: 0
    2021-03-09T01:18:54.9947988Z INFO : Dump feedback enabled: 0
    2021-03-09T01:18:54.9947988Z INFO : Bypass competitor removal: 0
    2021-03-09T01:18:54.9947988Z INFO : Using CRT catalog file path: --
    2021-03-09T01:18:54.9947988Z INFO : Only register endpoint with Central: 0
    2021-03-09T01:18:54.9947988Z INFO : Log messages between endpoint and Central: 0
    2021-03-09T01:18:54.9947988Z INFO : Log command-line passed to executables: 0
    2021-03-09T01:18:54.9947988Z INFO : Using custom server that hosts the installer stage2 filename: --
    2021-03-09T01:18:54.9957987Z INFO : Using cloud group: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding computer name: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding computer description: --
    2021-03-09T01:18:54.9957987Z INFO : Overriding domain name: --
    2021-03-09T01:18:54.9957987Z INFO : Language will be set to: --
    2021-03-09T01:18:54.9957987Z INFO : Using message relays: --
    2021-03-09T01:18:54.9957987Z INFO : Proxy address: --
    2021-03-09T01:18:54.9967986Z INFO : Proxy user name: --
    2021-03-09T01:18:54.9967986Z INFO : Using custom customer token: --
    2021-03-09T01:18:54.9967986Z INFO : Using specified products: --
    2021-03-09T01:18:54.9967986Z INFO : Using certificates from the program data folder: 0
    2021-03-09T01:18:54.9967986Z INFO : Using custom customer ID: --
    2021-03-09T01:18:54.9967986Z INFO : Using specified user ID: --
    2021-03-09T01:18:54.9967986Z INFO : Using local install source: --
    2021-03-09T01:18:54.9967986Z INFO : Using experimental SRV: --
    2021-03-09T01:18:54.9967986Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:18:54.9967986Z INFO : Using experimental ARM64: 0
    2021-03-09T01:18:54.9967986Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:18:54.9977985Z INFO : ---
    2021-03-09T01:18:55.0007982Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:19:06.1456836Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:19:06.1466835Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:19:06.1466835Z INFO : Set security protocol: 00000800
    2021-03-09T01:19:06.1466835Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:19:06.1506831Z INFO : Request content size: 31
    2021-03-09T01:19:18.1544826Z ERROR : WinHttpSendRequest failed with error 12007
    2021-03-09T01:19:18.1544826Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
    2021-03-09T01:19:18.1554825Z INFO : Cleaning up extracted files
    2021-03-09T01:19:24.4278552Z INFO : FindMainWindow: pid=0
    2021-03-09T01:19:24.4338546Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy

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