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Erro after install sophos

Anderson Ferreira

Hello guys, I have been installed Sophos end point in some machines i n my company and I saw this error on 2 machines only. What I can do in this case?



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  • 0

    can you provide the installer log from \programdata\sophos\cloudinstaller\

  • 0 in reply to Sophos User930

    2021-03-09T01:07:17.3697347Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:17.3697347Z INFO : Stage 1 command-line options:
    2021-03-09T01:07:17.3707345Z INFO : ---
    2021-03-09T01:07:17.3707345Z INFO : Quiet mode on: 0
    2021-03-09T01:07:17.3707345Z INFO : Automatic Proxy detection disabled: 0
    2021-03-09T01:07:17.3707345Z INFO : No feedback mode on: 0
    2021-03-09T01:07:17.3717343Z INFO : Dump feedback enabled: 0
    2021-03-09T01:07:17.3717343Z INFO : Bypass competitor removal: 0
    2021-03-09T01:07:17.3717343Z INFO : Using CRT catalog file path: --
    2021-03-09T01:07:17.3717343Z INFO : Only register endpoint with Central: 0
    2021-03-09T01:07:17.3717343Z INFO : Log messages between endpoint and Central: 0
    2021-03-09T01:07:17.3727341Z INFO : Log command-line passed to executables: 0
    2021-03-09T01:07:17.3727341Z INFO : Using custom server that hosts the installer stage2 filename: --
    2021-03-09T01:07:17.3727341Z INFO : Using cloud group: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding computer name: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding computer description: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding domain name: --
    2021-03-09T01:07:17.3737339Z INFO : Language will be set to: --
    2021-03-09T01:07:17.3737339Z INFO : Using message relays: --
    2021-03-09T01:07:17.3737339Z INFO : Proxy address: --
    2021-03-09T01:07:17.3737339Z INFO : Proxy user name: --
    2021-03-09T01:07:17.3737339Z INFO : Using custom customer token: --
    2021-03-09T01:07:17.3737339Z INFO : Using specified products: --
    2021-03-09T01:07:17.3747337Z INFO : Using certificates from the program data folder: 0
    2021-03-09T01:07:17.3747337Z INFO : Using custom customer ID: --
    2021-03-09T01:07:17.3747337Z INFO : Using specified user ID: --
    2021-03-09T01:07:17.3747337Z INFO : Using local install source: --
    2021-03-09T01:07:17.3747337Z INFO : Using experimental SRV: --
    2021-03-09T01:07:17.3747337Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:07:17.3757335Z INFO : Using experimental ARM64: 0
    2021-03-09T01:07:17.3757335Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:07:17.3757335Z INFO : ---
    2021-03-09T01:07:17.3797327Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:17.4407205Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:17.4417203Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:17.4417203Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:17.4417203Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:17.4527181Z INFO : Request content size: 31
    2021-03-09T01:07:17.7966493Z INFO : Sending request
    2021-03-09T01:07:17.7976491Z INFO : Request sent
    2021-03-09T01:07:17.8826321Z INFO : Sending request
    2021-03-09T01:07:17.8826321Z INFO : Request sent
    2021-03-09T01:07:17.8836319Z INFO : Response status code: 200
    2021-03-09T01:07:17.8836319Z INFO : Response data size: 175
    2021-03-09T01:07:17.8846317Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:17.8846317Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
    2021-03-09T01:07:17.8856315Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
    2021-03-09T01:07:17.8926301Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:17.8936299Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:17.8946297Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:17.8946297Z INFO : Opening connection to downloads.sophos.com
    2021-03-09T01:07:17.8956295Z INFO : Request content size: 0
    2021-03-09T01:07:18.0316023Z INFO : Sending request
    2021-03-09T01:07:18.0326021Z INFO : Request sent
    2021-03-09T01:07:18.4575171Z INFO : Response status code: 200
    2021-03-09T01:07:18.4635159Z INFO : Response data size: 3197559
    2021-03-09T01:07:18.4645157Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:18.4715143Z INFO : Extracting files:
    2021-03-09T01:07:18.4715143Z INFO : integrity.dat
    2021-03-09T01:07:18.4725141Z INFO : manifest.dat
    2021-03-09T01:07:18.4735139Z INFO : scf.dat
    2021-03-09T01:07:18.4745137Z INFO : sdds3-sync.exe
    2021-03-09T01:07:18.4985089Z INFO : sof.dat
    2021-03-09T01:07:18.4995087Z INFO : SophosSetup_Stage2.exe
    2021-03-09T01:07:18.5325021Z INFO : su-setup32.exe
    2021-03-09T01:07:18.5434999Z INFO : su-setup64.exe
    2021-03-09T01:07:18.5564973Z INFO : SUL.dll
    2021-03-09T01:07:18.5784929Z INFO : Management Certs/sophosca1.crl
    2021-03-09T01:07:18.5804925Z INFO : Management Certs/sophosca1.crt
    2021-03-09T01:07:18.5814923Z INFO : Management Certs/sophosca2.crl
    2021-03-09T01:07:18.5834919Z INFO : Management Certs/sophosca2.crt
    2021-03-09T01:07:18.5844917Z INFO : Management Certs/sophosca3.crl
    2021-03-09T01:07:18.5864913Z INFO : Management Certs/sophosca3.crt
    2021-03-09T01:07:18.5874911Z INFO : Management Certs/sophosca4.crl
    2021-03-09T01:07:18.5884909Z INFO : Management Certs/sophosca4.crt
    2021-03-09T01:07:18.5894907Z INFO : ManifestCerts/rootca.crl
    2021-03-09T01:07:18.5904905Z INFO : ManifestCerts/rootca.crt
    2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crl
    2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crt
    2021-03-09T01:07:18.5954895Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
    2021-03-09T01:07:18.6904705Z INFO : Running setup.
    Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
    2021-03-09T01:07:18.9944097Z INFO : Stage 2 command-line options:
    2021-03-09T01:07:18.9944097Z INFO : ---
    2021-03-09T01:07:18.9954095Z INFO : Parent PID: 11304
    2021-03-09T01:07:18.9954095Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:18.9954095Z INFO : Message relays: --
    2021-03-09T01:07:18.9954095Z INFO : Suppressing feedback: 0
    2021-03-09T01:07:18.9954095Z INFO : Dump feedback to disk: 0
    2021-03-09T01:07:18.9964093Z INFO : Register only: 0
    2021-03-09T01:07:18.9964093Z INFO : Trail logging: 0
    2021-03-09T01:07:18.9964093Z INFO : Command-line logging: 0
    2021-03-09T01:07:18.9964093Z INFO : Bypassing competitor removal: 0
    2021-03-09T01:07:18.9964093Z INFO : CRT catalog: --
    2021-03-09T01:07:18.9974091Z INFO : Language: --
    2021-03-09T01:07:18.9974091Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20210309_010717.log
    2021-03-09T01:07:18.9974091Z INFO : Group: --
    2021-03-09T01:07:18.9974091Z INFO : Quiet: 0
    2021-03-09T01:07:18.9974091Z INFO : Virtual appliance: 0
    2021-03-09T01:07:18.9984089Z INFO : Proxy address: --
    2021-03-09T01:07:18.9984089Z INFO : Proxy user: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding computer name: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding computer description: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding domain: --
    2021-03-09T01:07:18.9994087Z INFO : Disable proxy detection: 0
    2021-03-09T01:07:18.9994087Z INFO : Customer Token Specified: 314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:18.9994087Z INFO : Products: all
    2021-03-09T01:07:18.9994087Z INFO : Pipe write handle: 1240
    2021-03-09T01:07:18.9994087Z INFO : MCS Certificates Folder: 0
    2021-03-09T01:07:19.0004085Z INFO : MCS Customer Id: bb5f7848-75b4-9459-dbe9-0c277334c278
    2021-03-09T01:07:19.0004085Z INFO : User Id: --
    2021-03-09T01:07:19.0004085Z INFO : Local install source: --
    2021-03-09T01:07:19.0004085Z INFO : Name of SRV domain: --
    2021-03-09T01:07:19.0004085Z INFO : Partner Id: --
    2021-03-09T01:07:19.0014083Z INFO : Customer Estate Id: --
    2021-03-09T01:07:19.0014083Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:07:19.0014083Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:07:19.0014083Z INFO : ---
    2021-03-09T01:07:19.0034079Z INFO : User name: synditech
    2021-03-09T01:07:19.0044077Z INFO : NameDnsDomain: BENCHMARK.LOCAL\\synditech
    2021-03-09T01:07:19.0054075Z INFO : dnsDomain: BENCHMARK.LOCAL
    2021-03-09T01:07:19.1443797Z INFO : lpProfilePath:
    2021-03-09T01:07:19.1873711Z INFO : User profile loaded
    2021-03-09T01:07:19.1883709Z INFO : Net API buffer freed
    2021-03-09T01:07:19.1883709Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:19.1883709Z INFO : Model::messageRelays value changed to be size: 0
    2021-03-09T01:07:19.1893707Z INFO : Model::group value changed to:
    2021-03-09T01:07:19.1893707Z INFO : Model::parentPid value changed to: 11304
    2021-03-09T01:07:19.1903705Z INFO : Model::products changed to: all
    2021-03-09T01:07:19.1903705Z INFO : Model::customer token value changed to: 314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:19.1913703Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
    2021-03-09T01:07:19.1923701Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
    2021-03-09T01:07:19.1923701Z INFO : Model:: MCS customer id value changed to: bb5f7848-75b4-9459-dbe9-0c277334c278
    2021-03-09T01:07:19.1933699Z INFO : Sophos Endpoint Defense is not installed
    2021-03-09T01:07:19.1933699Z INFO : Not tamper-protected by SED
    2021-03-09T01:07:19.1943697Z INFO : Setting sdds3 download to: false
    2021-03-09T01:07:19.1943697Z INFO : detectedMsiInstalledMcs.installed: 0
    2021-03-09T01:07:19.1953695Z INFO : Not migrating from SEC endpoint.
    2021-03-09T01:07:19.1963693Z INFO : Beginning command definition.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to wait for SAU update to complete.
    2021-03-09T01:07:19.1973691Z INFO : Adding competitor detection command.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to register with Sophos cloud.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to download product suite.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to uninstall existing products.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
    2021-03-09T01:07:19.1993687Z INFO : Adding command to allow tamper protected reinstalls.
    2021-03-09T01:07:19.1993687Z INFO : Adding commands to uninstall remaining existing products.
    2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos System Protection
    2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos Heartbeat
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Network Access Control
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Client Firewall
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Patch
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Clean
    2021-03-09T01:07:19.2013683Z INFO : Adding command to retrieve policy.
    2021-03-09T01:07:19.2013683Z INFO : Adding command to prepare for installation.
    2021-03-09T01:07:19.2013683Z INFO : Adding command to install Sophos cloud.
    2021-03-09T01:07:19.2023681Z INFO : Command definition complete.
    2021-03-09T01:07:19.2033679Z INFO : Stage 1 version:1.10.305.0
    2021-03-09T01:07:19.2043677Z INFO : Stage 2 version:1.10.305.0
    2021-03-09T01:07:19.2043677Z INFO : OS version: 5.1.2600.
    2021-03-09T01:07:19.2043677Z INFO : Service pack: 2.0.
    2021-03-09T01:07:19.2043677Z INFO : System Language: 1033.
    2021-03-09T01:07:19.2053675Z INFO : User Language: 1033.
    2021-03-09T01:07:19.2053675Z INFO : 64 bit: yes.
    2021-03-09T01:07:19.2053675Z INFO : FindMainWindow: pid=11304
    2021-03-09T01:07:19.2053675Z INFO : Window is main control window of process
    2021-03-09T01:07:19.2063673Z INFO : ::EnumWindows stopped early; window found
    2021-03-09T01:07:19.2063673Z INFO : _bestHandle=00060416
    2021-03-09T01:07:19.6672751Z INFO : Running System Property Check: VerifyTrust ...
    2021-03-09T01:07:19.7442597Z INFO : System Property Check: VerifyTrust - PASSED
    2021-03-09T01:07:19.7942497Z INFO : Running System Property Check: HostnameLength ...
    2021-03-09T01:07:19.7952495Z INFO : Initialized Winsock subsystem
    2021-03-09T01:07:19.8022481Z INFO : Valid hostname length
    2021-03-09T01:07:19.8032479Z INFO : System Property Check: HostnameLength - PASSED
    2021-03-09T01:07:19.8542377Z INFO : Running System Property Check: GroupNameLength ...
    2021-03-09T01:07:19.8542377Z INFO : System Property Check: GroupNameLength - PASSED
    2021-03-09T01:07:19.9052275Z INFO : Running System Property Check: IsAdministrator ...
    2021-03-09T01:07:19.9052275Z INFO : System Property Check: IsAdministrator - PASSED
    2021-03-09T01:07:19.9562173Z INFO : Running System Property Check: JunctionPointsCheck ...
    2021-03-09T01:07:19.9562173Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:19.9572171Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. FindFirstFile failed: 5
    2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. Error: RecursePath failed
    2021-03-09T01:07:19.9632159Z INFO : Scanned 80 Sophos paths for junction points
    2021-03-09T01:07:19.9632159Z INFO : System Property Check: JunctionPointsCheck - PASSED
    2021-03-09T01:07:20.0142057Z INFO : Running System Property Check: PendingReboots ...
    2021-03-09T01:07:20.0152055Z WARNING : System Property Check: System PendingReboots - FAILED
    2021-03-09T01:07:20.0651955Z INFO : Running System Property Check: PrimaryDriveSpace ...
    2021-03-09T01:07:20.0651955Z INFO : Enough space: 575727 Mb
    2021-03-09T01:07:20.0661953Z INFO : System Property Check: PrimaryDriveSpace - PASSED
    2021-03-09T01:07:20.1161853Z INFO : Running System Property Check: MsXml ...
    2021-03-09T01:07:20.1261833Z INFO : System Property Check: MsXml - PASSED
    2021-03-09T01:07:20.1761733Z INFO : Running System Property Check: NotFirewall ...
    2021-03-09T01:07:20.1771731Z INFO : System Property Check: NotFirewall - PASSED
    2021-03-09T01:07:20.2271631Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
    2021-03-09T01:07:20.2271631Z INFO : No incompatible version of HitmanPro.Alert is installed
    2021-03-09T01:07:20.2281629Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
    2021-03-09T01:07:20.2781529Z INFO : Running System Property Check: NotInvincea ...
    2021-03-09T01:07:20.2791527Z INFO : System Property Check: NotInvincea - PASSED
    2021-03-09T01:07:20.3291427Z INFO : Running System Property Check: NotMessageRelay ...
    2021-03-09T01:07:20.3301425Z INFO : RMS is not installed on the endpoint
    2021-03-09T01:07:20.3301425Z INFO : System Property Check: NotMessageRelay - PASSED
    2021-03-09T01:07:20.3811323Z INFO : Running System Property Check: NotNac ...
    2021-03-09T01:07:20.3811323Z INFO : System Property Check: NotNac - PASSED
    2021-03-09T01:07:20.4321221Z INFO : Running System Property Check: NotPatch ...
    2021-03-09T01:07:20.4331219Z INFO : System Property Check: NotPatch - PASSED
    2021-03-09T01:07:20.4831119Z INFO : Running System Property Check: NotPureMessageDomino ...
    2021-03-09T01:07:20.4841117Z INFO : System Property Check: NotPureMessageDomino - PASSED
    2021-03-09T01:07:20.5341017Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
    2021-03-09T01:07:20.5351015Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
    2021-03-09T01:07:20.5850915Z INFO : Running System Property Check: NotSharePoint ...
    2021-03-09T01:07:20.5850915Z INFO : System Property Check: NotSharePoint - PASSED
    2021-03-09T01:07:20.6360813Z INFO : Running System Property Check: NotSecServer ...
    2021-03-09T01:07:20.6370811Z INFO : System Property Check: NotSecServer - PASSED
    2021-03-09T01:07:20.6870711Z INFO : Running System Property Check: NotSum ...
    2021-03-09T01:07:20.6880709Z INFO : System Property Check: NotSum - PASSED
    2021-03-09T01:07:20.7380609Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
    2021-03-09T01:07:20.7390607Z INFO : Not tamper protected
    2021-03-09T01:07:20.7390607Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
    2021-03-09T01:07:20.7890507Z INFO : Running System Property Check: RAMSize ...
    2021-03-09T01:07:20.7900505Z INFO : System Property Check: RAMSize - PASSED
    2021-03-09T01:07:20.8400405Z INFO : Running System Property Check: SupportedArchitecture ...
    2021-03-09T01:07:20.8410403Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:20.8410403Z INFO : Unable to detect architecture
    2021-03-09T01:07:20.8410403Z INFO : System Property Check: SupportedArchitecture - PASSED
    2021-03-09T01:07:20.8910303Z INFO : Running System Property Check: SupportedOS ...
    2021-03-09T01:07:20.8920301Z INFO : Running on workstation.
    2021-03-09T01:07:20.8920301Z INFO : System Property Check: SupportedOS - PASSED
    2021-03-09T01:07:20.9420201Z INFO : Running System Property Check: SupportedPatches ...
    2021-03-09T01:07:20.9430199Z INFO : Checking Windows 7/2008R2 minimum patch level ...
    2021-03-09T01:07:20.9470191Z INFO : Operating System is sufficiently patched
    2021-03-09T01:07:20.9480189Z INFO : System Property Check: SupportedPatches - PASSED
    2021-03-09T01:07:20.9980089Z INFO : Running System Property Check: ValidTempDirectory ...
    2021-03-09T01:07:20.9990087Z INFO : Temp folder exists.
    2021-03-09T01:07:20.9990087Z INFO : System Property Check: ValidTempDirectory - PASSED
    2021-03-09T01:07:21.0489987Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
    2021-03-09T01:07:21.0489987Z INFO : No local install source folder to validate.
    2021-03-09T01:07:21.0499985Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
    2021-03-09T01:07:21.0999885Z INFO : Running System Property Check: ValidServer ...
    2021-03-09T01:07:21.0999885Z INFO : System Property Check: ValidServer - PASSED
    2021-03-09T01:07:21.1499785Z INFO : Running System Property Check: ValidDeploymentInfo ...
    2021-03-09T01:07:21.1509783Z INFO : Current Time: 2021-03-09T01:07:21.150000
    2021-03-09T01:07:21.1519781Z INFO : This computer is part of the domain BENCHMARK
    2021-03-09T01:07:21.1529779Z INFO : Domain Name: BENCHMARK
    2021-03-09T01:07:21.1529779Z INFO : Computer Name: BENCH-OFFC-W005
    2021-03-09T01:07:21.1529779Z INFO : Computer Description is not available.
    2021-03-09T01:07:21.1539777Z INFO : Operating System: WINXP
    2021-03-09T01:07:21.1539777Z INFO : ProductType: 0
    2021-03-09T01:07:21.1599765Z INFO : Last logged on user was: BENCHMARK\\synditech
    2021-03-09T01:07:21.1599765Z INFO : Fully Qualified Domain Name: BENCH-OFFC-W005.benchmark.local
    2021-03-09T01:07:21.1599765Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:21.1599765Z INFO : Processor architecture: x64
    2021-03-09T01:07:21.1609763Z INFO : OS Major Version: 5 and OS Minor Version: 1
    2021-03-09T01:07:21.1609763Z INFO : Friendly OS Name: WINXP
    2021-03-09T01:07:21.1609763Z INFO : Is server?: 0
    2021-03-09T01:07:21.1649755Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
    2021-03-09T01:07:21.1779729Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:21.1789727Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:21.1789727Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:21.1789727Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:21.1809723Z INFO : Sending request for connection confirmation through potential proxy
    2021-03-09T01:07:21.1809723Z INFO : Request content size: 0
    2021-03-09T01:07:21.4499185Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.4519181Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.4529179Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.5269031Z INFO : Response status code: 200
    2021-03-09T01:07:21.5269031Z INFO : Response data size: 168
    2021-03-09T01:07:21.5279029Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:21.5279029Z INFO : Request content size: 1495
    2021-03-09T01:07:21.5289027Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.5309023Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.5319021Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.6188847Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.6208843Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.6218841Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.6218841Z INFO : Response status code: 200
    2021-03-09T01:07:21.6218841Z INFO : Response data size: 823
    2021-03-09T01:07:21.6218841Z INFO : Parsing message received for deployment token: {"dciFileName":"51a9e3a5a584578eb9006db767cc71fc","registrationToken":"89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb","products":[{"product":"MDR","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ZTNA","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ANTIVIRUS","supported":false,"reasons":["NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"INTERCEPT","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]}]}
    2021-03-09T01:07:21.6228839Z INFO : Model::token value changed to: 89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb
    2021-03-09T01:07:21.6228839Z WARNING : Invalid license requested: ANTIVIRUS: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: ANTIVIRUS: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNLICENSED
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: MDR: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNLICENSED
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6278829Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6278829Z ERROR : No valid licenses available for this OS.
    2021-03-09T01:07:21.6278829Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    2021-03-09T01:07:21.6788727Z INFO : Running System Property Check: InstallationInProgress ...
    2021-03-09T01:07:21.6788727Z INFO : System Property Check: InstallationInProgress - PASSED
    2021-03-09T01:07:21.7298625Z INFO : Running System Property Check: SafeGuardEncryption ...
    2021-03-09T01:07:21.7298625Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    2021-03-09T01:07:21.7308623Z INFO : Product is not installed
    2021-03-09T01:07:21.7308623Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    2021-03-09T01:07:21.7308623Z INFO : System Property Check: SafeGuardEncryption - PASSED
    2021-03-09T01:07:30.3131455Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2021-03-09T01:07:30.3201441Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2021-03-09T01:07:30.3221437Z INFO : Sending HTTP 'PUT' request to: prod/2021-03-09T01:07:30Z-2021-03-09T01:07:30Z-547878ea-a1a5-540c-9337-9d99d442e06a.json
    2021-03-09T01:07:30.3281425Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:30.3291423Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:30.3291423Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:30.3291423Z INFO : Opening connection to t1.sophosupd.com
    2021-03-09T01:07:30.3301421Z INFO : Request content size: 1979
    2021-03-09T01:07:30.4391203Z INFO : Sending request
    2021-03-09T01:07:30.4401201Z INFO : Request sent
    2021-03-09T01:07:31.4579165Z INFO : Sending request
    2021-03-09T01:07:31.4579165Z INFO : Request sent
    2021-03-09T01:07:31.4589163Z INFO : Response status code: 200
    2021-03-09T01:07:31.4589163Z INFO : Response data size: 0
    2021-03-09T01:07:31.4589163Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:31.4599161Z INFO : Telemetry Response:
    2021-03-09T01:07:31.4619157Z INFO : User profile unloaded
    2021-03-09T01:07:31.4729135Z INFO : Cleaning up extracted files
    2021-03-09T01:07:31.4979085Z ERROR : Exception: Setup program failed with code: 1

Reply
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    2021-03-09T01:07:17.3697347Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:17.3697347Z INFO : Stage 1 command-line options:
    2021-03-09T01:07:17.3707345Z INFO : ---
    2021-03-09T01:07:17.3707345Z INFO : Quiet mode on: 0
    2021-03-09T01:07:17.3707345Z INFO : Automatic Proxy detection disabled: 0
    2021-03-09T01:07:17.3707345Z INFO : No feedback mode on: 0
    2021-03-09T01:07:17.3717343Z INFO : Dump feedback enabled: 0
    2021-03-09T01:07:17.3717343Z INFO : Bypass competitor removal: 0
    2021-03-09T01:07:17.3717343Z INFO : Using CRT catalog file path: --
    2021-03-09T01:07:17.3717343Z INFO : Only register endpoint with Central: 0
    2021-03-09T01:07:17.3717343Z INFO : Log messages between endpoint and Central: 0
    2021-03-09T01:07:17.3727341Z INFO : Log command-line passed to executables: 0
    2021-03-09T01:07:17.3727341Z INFO : Using custom server that hosts the installer stage2 filename: --
    2021-03-09T01:07:17.3727341Z INFO : Using cloud group: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding computer name: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding computer description: --
    2021-03-09T01:07:17.3727341Z INFO : Overriding domain name: --
    2021-03-09T01:07:17.3737339Z INFO : Language will be set to: --
    2021-03-09T01:07:17.3737339Z INFO : Using message relays: --
    2021-03-09T01:07:17.3737339Z INFO : Proxy address: --
    2021-03-09T01:07:17.3737339Z INFO : Proxy user name: --
    2021-03-09T01:07:17.3737339Z INFO : Using custom customer token: --
    2021-03-09T01:07:17.3737339Z INFO : Using specified products: --
    2021-03-09T01:07:17.3747337Z INFO : Using certificates from the program data folder: 0
    2021-03-09T01:07:17.3747337Z INFO : Using custom customer ID: --
    2021-03-09T01:07:17.3747337Z INFO : Using specified user ID: --
    2021-03-09T01:07:17.3747337Z INFO : Using local install source: --
    2021-03-09T01:07:17.3747337Z INFO : Using experimental SRV: --
    2021-03-09T01:07:17.3747337Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:07:17.3757335Z INFO : Using experimental ARM64: 0
    2021-03-09T01:07:17.3757335Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:07:17.3757335Z INFO : ---
    2021-03-09T01:07:17.3797327Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:17.4407205Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:17.4417203Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:17.4417203Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:17.4417203Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:17.4527181Z INFO : Request content size: 31
    2021-03-09T01:07:17.7966493Z INFO : Sending request
    2021-03-09T01:07:17.7976491Z INFO : Request sent
    2021-03-09T01:07:17.8826321Z INFO : Sending request
    2021-03-09T01:07:17.8826321Z INFO : Request sent
    2021-03-09T01:07:17.8836319Z INFO : Response status code: 200
    2021-03-09T01:07:17.8836319Z INFO : Response data size: 175
    2021-03-09T01:07:17.8846317Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:17.8846317Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
    2021-03-09T01:07:17.8856315Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
    2021-03-09T01:07:17.8926301Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:17.8936299Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:17.8946297Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:17.8946297Z INFO : Opening connection to downloads.sophos.com
    2021-03-09T01:07:17.8956295Z INFO : Request content size: 0
    2021-03-09T01:07:18.0316023Z INFO : Sending request
    2021-03-09T01:07:18.0326021Z INFO : Request sent
    2021-03-09T01:07:18.4575171Z INFO : Response status code: 200
    2021-03-09T01:07:18.4635159Z INFO : Response data size: 3197559
    2021-03-09T01:07:18.4645157Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:18.4715143Z INFO : Extracting files:
    2021-03-09T01:07:18.4715143Z INFO : integrity.dat
    2021-03-09T01:07:18.4725141Z INFO : manifest.dat
    2021-03-09T01:07:18.4735139Z INFO : scf.dat
    2021-03-09T01:07:18.4745137Z INFO : sdds3-sync.exe
    2021-03-09T01:07:18.4985089Z INFO : sof.dat
    2021-03-09T01:07:18.4995087Z INFO : SophosSetup_Stage2.exe
    2021-03-09T01:07:18.5325021Z INFO : su-setup32.exe
    2021-03-09T01:07:18.5434999Z INFO : su-setup64.exe
    2021-03-09T01:07:18.5564973Z INFO : SUL.dll
    2021-03-09T01:07:18.5784929Z INFO : Management Certs/sophosca1.crl
    2021-03-09T01:07:18.5804925Z INFO : Management Certs/sophosca1.crt
    2021-03-09T01:07:18.5814923Z INFO : Management Certs/sophosca2.crl
    2021-03-09T01:07:18.5834919Z INFO : Management Certs/sophosca2.crt
    2021-03-09T01:07:18.5844917Z INFO : Management Certs/sophosca3.crl
    2021-03-09T01:07:18.5864913Z INFO : Management Certs/sophosca3.crt
    2021-03-09T01:07:18.5874911Z INFO : Management Certs/sophosca4.crl
    2021-03-09T01:07:18.5884909Z INFO : Management Certs/sophosca4.crt
    2021-03-09T01:07:18.5894907Z INFO : ManifestCerts/rootca.crl
    2021-03-09T01:07:18.5904905Z INFO : ManifestCerts/rootca.crt
    2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crl
    2021-03-09T01:07:18.5914903Z INFO : ManifestCerts/rootca384.crt
    2021-03-09T01:07:18.5954895Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
    2021-03-09T01:07:18.6904705Z INFO : Running setup.
    Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
    2021-03-09T01:07:18.9944097Z INFO : Stage 2 command-line options:
    2021-03-09T01:07:18.9944097Z INFO : ---
    2021-03-09T01:07:18.9954095Z INFO : Parent PID: 11304
    2021-03-09T01:07:18.9954095Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:18.9954095Z INFO : Message relays: --
    2021-03-09T01:07:18.9954095Z INFO : Suppressing feedback: 0
    2021-03-09T01:07:18.9954095Z INFO : Dump feedback to disk: 0
    2021-03-09T01:07:18.9964093Z INFO : Register only: 0
    2021-03-09T01:07:18.9964093Z INFO : Trail logging: 0
    2021-03-09T01:07:18.9964093Z INFO : Command-line logging: 0
    2021-03-09T01:07:18.9964093Z INFO : Bypassing competitor removal: 0
    2021-03-09T01:07:18.9964093Z INFO : CRT catalog: --
    2021-03-09T01:07:18.9974091Z INFO : Language: --
    2021-03-09T01:07:18.9974091Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20210309_010717.log
    2021-03-09T01:07:18.9974091Z INFO : Group: --
    2021-03-09T01:07:18.9974091Z INFO : Quiet: 0
    2021-03-09T01:07:18.9974091Z INFO : Virtual appliance: 0
    2021-03-09T01:07:18.9984089Z INFO : Proxy address: --
    2021-03-09T01:07:18.9984089Z INFO : Proxy user: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding computer name: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding computer description: --
    2021-03-09T01:07:18.9984089Z INFO : Overriding domain: --
    2021-03-09T01:07:18.9994087Z INFO : Disable proxy detection: 0
    2021-03-09T01:07:18.9994087Z INFO : Customer Token Specified: 314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:18.9994087Z INFO : Products: all
    2021-03-09T01:07:18.9994087Z INFO : Pipe write handle: 1240
    2021-03-09T01:07:18.9994087Z INFO : MCS Certificates Folder: 0
    2021-03-09T01:07:19.0004085Z INFO : MCS Customer Id: bb5f7848-75b4-9459-dbe9-0c277334c278
    2021-03-09T01:07:19.0004085Z INFO : User Id: --
    2021-03-09T01:07:19.0004085Z INFO : Local install source: --
    2021-03-09T01:07:19.0004085Z INFO : Name of SRV domain: --
    2021-03-09T01:07:19.0004085Z INFO : Partner Id: --
    2021-03-09T01:07:19.0014083Z INFO : Customer Estate Id: --
    2021-03-09T01:07:19.0014083Z INFO : Invoked as part of SEC migration: 0
    2021-03-09T01:07:19.0014083Z INFO : Using experimental SDDS3: 0
    2021-03-09T01:07:19.0014083Z INFO : ---
    2021-03-09T01:07:19.0034079Z INFO : User name: synditech
    2021-03-09T01:07:19.0044077Z INFO : NameDnsDomain: BENCHMARK.LOCAL\\synditech
    2021-03-09T01:07:19.0054075Z INFO : dnsDomain: BENCHMARK.LOCAL
    2021-03-09T01:07:19.1443797Z INFO : lpProfilePath:
    2021-03-09T01:07:19.1873711Z INFO : User profile loaded
    2021-03-09T01:07:19.1883709Z INFO : Net API buffer freed
    2021-03-09T01:07:19.1883709Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:19.1883709Z INFO : Model::messageRelays value changed to be size: 0
    2021-03-09T01:07:19.1893707Z INFO : Model::group value changed to:
    2021-03-09T01:07:19.1893707Z INFO : Model::parentPid value changed to: 11304
    2021-03-09T01:07:19.1903705Z INFO : Model::products changed to: all
    2021-03-09T01:07:19.1903705Z INFO : Model::customer token value changed to: 314f23a1-e8c5-4975-9533-05c7535fc1a2
    2021-03-09T01:07:19.1913703Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
    2021-03-09T01:07:19.1923701Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
    2021-03-09T01:07:19.1923701Z INFO : Model:: MCS customer id value changed to: bb5f7848-75b4-9459-dbe9-0c277334c278
    2021-03-09T01:07:19.1933699Z INFO : Sophos Endpoint Defense is not installed
    2021-03-09T01:07:19.1933699Z INFO : Not tamper-protected by SED
    2021-03-09T01:07:19.1943697Z INFO : Setting sdds3 download to: false
    2021-03-09T01:07:19.1943697Z INFO : detectedMsiInstalledMcs.installed: 0
    2021-03-09T01:07:19.1953695Z INFO : Not migrating from SEC endpoint.
    2021-03-09T01:07:19.1963693Z INFO : Beginning command definition.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to wait for SAU update to complete.
    2021-03-09T01:07:19.1973691Z INFO : Adding competitor detection command.
    2021-03-09T01:07:19.1973691Z INFO : Adding command to register with Sophos cloud.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to download product suite.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to uninstall existing products.
    2021-03-09T01:07:19.1983689Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
    2021-03-09T01:07:19.1993687Z INFO : Adding command to allow tamper protected reinstalls.
    2021-03-09T01:07:19.1993687Z INFO : Adding commands to uninstall remaining existing products.
    2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos System Protection
    2021-03-09T01:07:19.1993687Z INFO : Adding command to remove existing installation of Sophos Heartbeat
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Network Access Control
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Client Firewall
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Patch
    2021-03-09T01:07:19.2003685Z INFO : Adding command to remove existing installation of Sophos Clean
    2021-03-09T01:07:19.2013683Z INFO : Adding command to retrieve policy.
    2021-03-09T01:07:19.2013683Z INFO : Adding command to prepare for installation.
    2021-03-09T01:07:19.2013683Z INFO : Adding command to install Sophos cloud.
    2021-03-09T01:07:19.2023681Z INFO : Command definition complete.
    2021-03-09T01:07:19.2033679Z INFO : Stage 1 version:1.10.305.0
    2021-03-09T01:07:19.2043677Z INFO : Stage 2 version:1.10.305.0
    2021-03-09T01:07:19.2043677Z INFO : OS version: 5.1.2600.
    2021-03-09T01:07:19.2043677Z INFO : Service pack: 2.0.
    2021-03-09T01:07:19.2043677Z INFO : System Language: 1033.
    2021-03-09T01:07:19.2053675Z INFO : User Language: 1033.
    2021-03-09T01:07:19.2053675Z INFO : 64 bit: yes.
    2021-03-09T01:07:19.2053675Z INFO : FindMainWindow: pid=11304
    2021-03-09T01:07:19.2053675Z INFO : Window is main control window of process
    2021-03-09T01:07:19.2063673Z INFO : ::EnumWindows stopped early; window found
    2021-03-09T01:07:19.2063673Z INFO : _bestHandle=00060416
    2021-03-09T01:07:19.6672751Z INFO : Running System Property Check: VerifyTrust ...
    2021-03-09T01:07:19.7442597Z INFO : System Property Check: VerifyTrust - PASSED
    2021-03-09T01:07:19.7942497Z INFO : Running System Property Check: HostnameLength ...
    2021-03-09T01:07:19.7952495Z INFO : Initialized Winsock subsystem
    2021-03-09T01:07:19.8022481Z INFO : Valid hostname length
    2021-03-09T01:07:19.8032479Z INFO : System Property Check: HostnameLength - PASSED
    2021-03-09T01:07:19.8542377Z INFO : Running System Property Check: GroupNameLength ...
    2021-03-09T01:07:19.8542377Z INFO : System Property Check: GroupNameLength - PASSED
    2021-03-09T01:07:19.9052275Z INFO : Running System Property Check: IsAdministrator ...
    2021-03-09T01:07:19.9052275Z INFO : System Property Check: IsAdministrator - PASSED
    2021-03-09T01:07:19.9562173Z INFO : Running System Property Check: JunctionPointsCheck ...
    2021-03-09T01:07:19.9562173Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:19.9572171Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. FindFirstFile failed: 5
    2021-03-09T01:07:19.9602165Z ERROR : RecursePath failed for 'C:\\ProgramData\\Sophos\\Sophos File Scanner\\SaviTemp\\2264'. Error: RecursePath failed
    2021-03-09T01:07:19.9632159Z INFO : Scanned 80 Sophos paths for junction points
    2021-03-09T01:07:19.9632159Z INFO : System Property Check: JunctionPointsCheck - PASSED
    2021-03-09T01:07:20.0142057Z INFO : Running System Property Check: PendingReboots ...
    2021-03-09T01:07:20.0152055Z WARNING : System Property Check: System PendingReboots - FAILED
    2021-03-09T01:07:20.0651955Z INFO : Running System Property Check: PrimaryDriveSpace ...
    2021-03-09T01:07:20.0651955Z INFO : Enough space: 575727 Mb
    2021-03-09T01:07:20.0661953Z INFO : System Property Check: PrimaryDriveSpace - PASSED
    2021-03-09T01:07:20.1161853Z INFO : Running System Property Check: MsXml ...
    2021-03-09T01:07:20.1261833Z INFO : System Property Check: MsXml - PASSED
    2021-03-09T01:07:20.1761733Z INFO : Running System Property Check: NotFirewall ...
    2021-03-09T01:07:20.1771731Z INFO : System Property Check: NotFirewall - PASSED
    2021-03-09T01:07:20.2271631Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
    2021-03-09T01:07:20.2271631Z INFO : No incompatible version of HitmanPro.Alert is installed
    2021-03-09T01:07:20.2281629Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
    2021-03-09T01:07:20.2781529Z INFO : Running System Property Check: NotInvincea ...
    2021-03-09T01:07:20.2791527Z INFO : System Property Check: NotInvincea - PASSED
    2021-03-09T01:07:20.3291427Z INFO : Running System Property Check: NotMessageRelay ...
    2021-03-09T01:07:20.3301425Z INFO : RMS is not installed on the endpoint
    2021-03-09T01:07:20.3301425Z INFO : System Property Check: NotMessageRelay - PASSED
    2021-03-09T01:07:20.3811323Z INFO : Running System Property Check: NotNac ...
    2021-03-09T01:07:20.3811323Z INFO : System Property Check: NotNac - PASSED
    2021-03-09T01:07:20.4321221Z INFO : Running System Property Check: NotPatch ...
    2021-03-09T01:07:20.4331219Z INFO : System Property Check: NotPatch - PASSED
    2021-03-09T01:07:20.4831119Z INFO : Running System Property Check: NotPureMessageDomino ...
    2021-03-09T01:07:20.4841117Z INFO : System Property Check: NotPureMessageDomino - PASSED
    2021-03-09T01:07:20.5341017Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
    2021-03-09T01:07:20.5351015Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
    2021-03-09T01:07:20.5850915Z INFO : Running System Property Check: NotSharePoint ...
    2021-03-09T01:07:20.5850915Z INFO : System Property Check: NotSharePoint - PASSED
    2021-03-09T01:07:20.6360813Z INFO : Running System Property Check: NotSecServer ...
    2021-03-09T01:07:20.6370811Z INFO : System Property Check: NotSecServer - PASSED
    2021-03-09T01:07:20.6870711Z INFO : Running System Property Check: NotSum ...
    2021-03-09T01:07:20.6880709Z INFO : System Property Check: NotSum - PASSED
    2021-03-09T01:07:20.7380609Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
    2021-03-09T01:07:20.7390607Z INFO : Not tamper protected
    2021-03-09T01:07:20.7390607Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
    2021-03-09T01:07:20.7890507Z INFO : Running System Property Check: RAMSize ...
    2021-03-09T01:07:20.7900505Z INFO : System Property Check: RAMSize - PASSED
    2021-03-09T01:07:20.8400405Z INFO : Running System Property Check: SupportedArchitecture ...
    2021-03-09T01:07:20.8410403Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:20.8410403Z INFO : Unable to detect architecture
    2021-03-09T01:07:20.8410403Z INFO : System Property Check: SupportedArchitecture - PASSED
    2021-03-09T01:07:20.8910303Z INFO : Running System Property Check: SupportedOS ...
    2021-03-09T01:07:20.8920301Z INFO : Running on workstation.
    2021-03-09T01:07:20.8920301Z INFO : System Property Check: SupportedOS - PASSED
    2021-03-09T01:07:20.9420201Z INFO : Running System Property Check: SupportedPatches ...
    2021-03-09T01:07:20.9430199Z INFO : Checking Windows 7/2008R2 minimum patch level ...
    2021-03-09T01:07:20.9470191Z INFO : Operating System is sufficiently patched
    2021-03-09T01:07:20.9480189Z INFO : System Property Check: SupportedPatches - PASSED
    2021-03-09T01:07:20.9980089Z INFO : Running System Property Check: ValidTempDirectory ...
    2021-03-09T01:07:20.9990087Z INFO : Temp folder exists.
    2021-03-09T01:07:20.9990087Z INFO : System Property Check: ValidTempDirectory - PASSED
    2021-03-09T01:07:21.0489987Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
    2021-03-09T01:07:21.0489987Z INFO : No local install source folder to validate.
    2021-03-09T01:07:21.0499985Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
    2021-03-09T01:07:21.0999885Z INFO : Running System Property Check: ValidServer ...
    2021-03-09T01:07:21.0999885Z INFO : System Property Check: ValidServer - PASSED
    2021-03-09T01:07:21.1499785Z INFO : Running System Property Check: ValidDeploymentInfo ...
    2021-03-09T01:07:21.1509783Z INFO : Current Time: 2021-03-09T01:07:21.150000
    2021-03-09T01:07:21.1519781Z INFO : This computer is part of the domain BENCHMARK
    2021-03-09T01:07:21.1529779Z INFO : Domain Name: BENCHMARK
    2021-03-09T01:07:21.1529779Z INFO : Computer Name: BENCH-OFFC-W005
    2021-03-09T01:07:21.1529779Z INFO : Computer Description is not available.
    2021-03-09T01:07:21.1539777Z INFO : Operating System: WINXP
    2021-03-09T01:07:21.1539777Z INFO : ProductType: 0
    2021-03-09T01:07:21.1599765Z INFO : Last logged on user was: BENCHMARK\\synditech
    2021-03-09T01:07:21.1599765Z INFO : Fully Qualified Domain Name: BENCH-OFFC-W005.benchmark.local
    2021-03-09T01:07:21.1599765Z INFO : IsWow64Process2 not available on older platforms
    2021-03-09T01:07:21.1599765Z INFO : Processor architecture: x64
    2021-03-09T01:07:21.1609763Z INFO : OS Major Version: 5 and OS Minor Version: 1
    2021-03-09T01:07:21.1609763Z INFO : Friendly OS Name: WINXP
    2021-03-09T01:07:21.1609763Z INFO : Is server?: 0
    2021-03-09T01:07:21.1649755Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
    2021-03-09T01:07:21.1779729Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:21.1789727Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:21.1789727Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:21.1789727Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
    2021-03-09T01:07:21.1809723Z INFO : Sending request for connection confirmation through potential proxy
    2021-03-09T01:07:21.1809723Z INFO : Request content size: 0
    2021-03-09T01:07:21.4499185Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.4519181Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.4529179Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.5269031Z INFO : Response status code: 200
    2021-03-09T01:07:21.5269031Z INFO : Response data size: 168
    2021-03-09T01:07:21.5279029Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:21.5279029Z INFO : Request content size: 1495
    2021-03-09T01:07:21.5289027Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.5309023Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.5319021Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.6188847Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2021-03-09T01:07:21.6208843Z INFO : Certificate check succeeded
    2021-03-09T01:07:21.6218841Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2021-03-09T01:07:21.6218841Z INFO : Response status code: 200
    2021-03-09T01:07:21.6218841Z INFO : Response data size: 823
    2021-03-09T01:07:21.6218841Z INFO : Parsing message received for deployment token: {"dciFileName":"51a9e3a5a584578eb9006db767cc71fc","registrationToken":"89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb","products":[{"product":"MDR","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ZTNA","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"ANTIVIRUS","supported":false,"reasons":["NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]},{"product":"INTERCEPT","supported":false,"reasons":["UNSUPPORTED_OS_VERSION","NO_EXTENDED_SUPPORT_LICENSE","UNSUPPORTED_PRODUCT_SET"]}]}
    2021-03-09T01:07:21.6228839Z INFO : Model::token value changed to: 89812ed80825d54579b5c7c2867b0ee3cd315b3460f2bbcd0bd265c79457d7fb
    2021-03-09T01:07:21.6228839Z WARNING : Invalid license requested: ANTIVIRUS: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: ANTIVIRUS: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6238837Z WARNING : Invalid license requested: DEVICE_ENCRYPTION: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6248835Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: INTERCEPT: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNLICENSED
    2021-03-09T01:07:21.6258833Z WARNING : Invalid license requested: MDR: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: MDR: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: NO_EXTENDED_SUPPORT_LICENSE
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNLICENSED
    2021-03-09T01:07:21.6268831Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_OS_VERSION
    2021-03-09T01:07:21.6278829Z WARNING : Invalid license requested: ZTNA: UNSUPPORTED_PRODUCT_SET
    2021-03-09T01:07:21.6278829Z ERROR : No valid licenses available for this OS.
    2021-03-09T01:07:21.6278829Z ERROR : System Property Check: ValidDeploymentInfo - FAILED
    2021-03-09T01:07:21.6788727Z INFO : Running System Property Check: InstallationInProgress ...
    2021-03-09T01:07:21.6788727Z INFO : System Property Check: InstallationInProgress - PASSED
    2021-03-09T01:07:21.7298625Z INFO : Running System Property Check: SafeGuardEncryption ...
    2021-03-09T01:07:21.7298625Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    2021-03-09T01:07:21.7308623Z INFO : Product is not installed
    2021-03-09T01:07:21.7308623Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
    2021-03-09T01:07:21.7308623Z INFO : System Property Check: SafeGuardEncryption - PASSED
    2021-03-09T01:07:30.3131455Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2021-03-09T01:07:30.3201441Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2021-03-09T01:07:30.3221437Z INFO : Sending HTTP 'PUT' request to: prod/2021-03-09T01:07:30Z-2021-03-09T01:07:30Z-547878ea-a1a5-540c-9337-9d99d442e06a.json
    2021-03-09T01:07:30.3281425Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2021-03-09T01:07:30.3291423Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2021-03-09T01:07:30.3291423Z INFO : Set security protocol: 00000800
    2021-03-09T01:07:30.3291423Z INFO : Opening connection to t1.sophosupd.com
    2021-03-09T01:07:30.3301421Z INFO : Request content size: 1979
    2021-03-09T01:07:30.4391203Z INFO : Sending request
    2021-03-09T01:07:30.4401201Z INFO : Request sent
    2021-03-09T01:07:31.4579165Z INFO : Sending request
    2021-03-09T01:07:31.4579165Z INFO : Request sent
    2021-03-09T01:07:31.4589163Z INFO : Response status code: 200
    2021-03-09T01:07:31.4589163Z INFO : Response data size: 0
    2021-03-09T01:07:31.4589163Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2021-03-09T01:07:31.4599161Z INFO : Telemetry Response:
    2021-03-09T01:07:31.4619157Z INFO : User profile unloaded
    2021-03-09T01:07:31.4729135Z INFO : Cleaning up extracted files
    2021-03-09T01:07:31.4979085Z ERROR : Exception: Setup program failed with code: 1

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