Web Components Plugin running slow with Sophos Endpoint

Hi Mitchell Nurse,

Thank you for reaching out to the Community. 

We've moved this thread to the Intercept X Endpoint group from the UTM firewall community group as it’s better suited here. 

Thanks,

Hi Mitchell Nurse

Issues with performance are usually the cause of multiple web filters fighting for the same traffic to scan on a system. Process Monitor logs should be helpful to see what actually is causing the issue. Please check under event logs as well if you find any specific event details. 

Does the client access the web camera directly, on the local network using an IP address or is it a cloud managed service?

If you access the device directly from the clients, I assume adding a global exclusion (website) using the IP address and then re-enabling the setting you disabled also works?

It sounds like the Web protection, content scanning is the feature of interest here.

They access an NVR system locally. 

I have added the IP to the Global Exclusions list and it's now working fine, thanks