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Web Components Plugin running slow with Sophos Endpoint

Mitchell Nurse

Hello,

As a company we use a web portal to access multiple CCTV systems across multiple sites.

All PC's since installing Sophos Endpoint have had an issue when trying to play the cameras on the web portal. The issue being it takes about a minute for the cameras to load and start playing

The portals use Hikvision's USSC Web Components plugin.

When troubleshooting, if i turn off Real Time Scanning > Internet , it works fine.

Does anyone have any suggestions?



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Parents
  • +1

    Does the client access the web camera directly, on the local network using an IP address or is it a cloud managed service?

    If you access the device directly from the clients, I assume adding a global exclusion (website) using the IP address and then re-enabling the setting you disabled also works?

    It sounds like the Web protection, content scanning is the feature of interest here.

Reply
  • +1

    Does the client access the web camera directly, on the local network using an IP address or is it a cloud managed service?

    If you access the device directly from the clients, I assume adding a global exclusion (website) using the IP address and then re-enabling the setting you disabled also works?

    It sounds like the Web protection, content scanning is the feature of interest here.

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