We are running the latest Sophos ver SFOS 18.0.4 MR-4 and I wanted to add a Global exclusion to allow traffic for endpoint remote management when the endpoint is isolated.
According to the documentation one should have the possibility of configuring such exclusion: https://docs.sophos.com/central/Customer/help/en-us/central/Customer/learningContents/ep_GlobalExclusions.html
Unfortunately, I do not have this option on my XG - Global Exclusions -> Device isolation exclusions (Windows) !!!
Anyone that might know where did this go/move?
Thank you for reaching out to the Community!
These settings aren't on the XG firewall but on the Central Endpoint Protection. Please login to your central account at central.sophos.com to make the required exclusions.
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this is what I get:
Thank you for the screenshot!
We’re moving this thread to the Intercept X Endpoint groups from the XG Firewall Community group, as this question, it's better suited here.
What endpoint license are you using? Intercept X Advanced?
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Can you also verify if the said option is available under "Threat Policy - Settings, Exclusion -Add Exclusion - Exclusion type computer isolation"
Yes, no EDR.
It's missing in there as well!
Thank you for letting us know, We might need to perform quick sync of your account. I have dropped you a DM for the additional details we require.